Front Office Customer Service
Resume:
SHAWN PAIS
COMPETENCIES
Customer Service
Effective Communication
Problem Solving
Leadership
Phone Etiquette
Detail Oriented
Strong Interpersonal Skills
Team Work
Quick Learner
SKILL SETS
Computer Literate
Microsoft Office
Reservation System
Booking System
Mail management
Bachelor of Commerce
S.S Dempo College of
Commerce and Economics,
Goa University
Goa, India
EDUCATION
English
Hindi
Konkani
NATIONALITY: INDIAN DOB: 26TH SEP, 1995
LANGUAGE
OBJECTIVE
EXPERIENCE
Front Office Associate February 2018 – July 2019 Delta Corp Limited, Deltin Royale, Goa, India
Vailankanni Gracias
Front Office Manager
Delta Corp Limited, Deltin Royale, Goa, India
REFERENCE
+974-******** / +91-951*******
************@*****.***
Goa, India
I am an honest, hardworking, customer centric and dedicated individual with 1.9 years of experience in the hospitality industry as a Front Office Professional, I am greatly prepared to contribute towards all desired goals in conjunction with the growth of the organisation. Booking packages and explaining the features and benefits of each package available to guests.
Managing conference and room bookings on the deck. Responsible for guest access and control other security measures. Sorting and tracking incoming mails and messages.
Answering the enquiries pertaining the services, registration of the guest, dinning, entertainment, local attractions and travel directions. Adhering to all safety procedures and informing management of any unsafe conditions.
Making sure guest has a pleasant and safe experience at the property. Greeting guests, collecting feedback and providing recommendation to the management accordingly by keeping customer satisfaction at top priority.
Managing airport transfers for guests and transport for local attractions. Front Office Executive June 2017 – October 2017
The Hawaii Comforts, Goa, India
Answering and directing calls to concerned staff members, sorting incoming and outgoing mails and forwarding them as appropriate. Handling daily petty cash, negotiation with vendors, and duties. Ordering and monitoring office supplies and equipment. Worked closely with repair and maintenance department to notify or rectify any issues.
Greet and welcome guests in person and on phone.
Checking and maintaining online booking information. Managing airport transfers for guests and transport for local attractions.
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