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Engineer Support

Glendale, Arizona, United States
September 15, 2019

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Summary of Qualifications

A solution driven IT Professional with a “Can Do Attitude” that promotes teamwork and success.

** ***** ** ********* ** infrastructure application development, maintenance, and production processing support on the IBM iSeries within extensive and elaborate enterprise environments.

Expertise in strategic planning, implementation, documentation, and systems support vital to meeting and exceeding service level availability requirements

A highly skilled innovative team player who demonstrates the capacity to interpret and transform an IT customer’s diverse needs and concerns into viable solutions to promote company success.

Technical Expertise

Operating Systems

OS/400: (V2R2 - V7R1)

Windows: XP, 7, 8.1, 10

Windows Server: 2000, 2003, 2008R2, 2012R2

Linux, AIX



CL (Control Language)




IBM AS/400: B45, 9402, 9406, Model 170, 300, 500, 530, 620, 640,740, Power 5 520, 570, Power 6 570MMA, Power 7 740, 770-9117MMD, Power8 - 8090, and Power9 824S

IBM 3494 and 3590 Tape Libraries, IBM 3576 LTO Tape Library, IBM 3573 LTO Tape Library, VTL

IBM 7042 CR4(HMC), IBM 7042 CR6(HMC), IBM 7042 CR8(HMC), VIOS

IBM Compatible PC’s and Servers

Nimble Storage


IBM Client Access/Personal Communications and iNavigator, IBM ACS

MS Office, Footprints V12, Basecamp, SecureSync

OM400, MQ for iSeries

DBU, File Access, TAA Tools, Pathfinder (Hawkeye), WRKDBF,

BRMS, Robot Save

Robot: Enterprise Scheduler, iSeries Scheduler, Alert, Console, Reports, HA, ESEND,

iDoctor, DBMonitor, CCSS Message Monitor (Robot Monitor), QSystem Monitor, Performance Navigator, ABSMessage, IBM Advanced Job Scheduler

High Availability: Vision ODS/OMS, IBM PowerHA, Mimix HA Enterprise (V7.1, 8.0, 8.1), QEDD

Websphere MQ for IBM i, Websphere V8.5, HATS V8.5

Turnover, MKS Implementer, Aldon Change Control, Service Matters

PowerLock, Compliance Monitor, Authority Broker, StandGuard, IBM i Digital Certificate Manager, IBM i Firewall, CyberArk

EKM Server

Data Bases: DB2, Microsoft Access, SQL Server

Sequel, Sequel ViewPoint

WINS V4r13.3

JDA V4R6, Manhattan Associates PKMS(WMS) V2004R2M05, PERZIP, Z4LAT, Vertex, ACOM

Sailpoint, Acquire, Krengeltech

VMWare 5.5, 6.x

Professional Experience

Dignity Health, Phoenix, Arizona 2018 – Present

Senior Systems Engineer III – iSeries

Provide evaluation, engineering/design and implementation services for new products, technologies and solutions to address corporate business requirements

Responsible for hardware and software escalation support to Tier1 and Tier2 engineers 24/7.

Take lead initiative to facilitate problem solving to resolve complex problems for assigned program.

Thorough and comprehensive knowledge of and experience with supported platforms/products and environments.

Majority of time is focused on complex engineering, architectural and implementation tasks.

Project assignments are generally large in scope and are highly complex.

Leslie’s Poolmart, Phoenix, Arizona 2017 – 2018

Senior Systems Administrator/Engineer- iSeries

Provide enterprise wide first, second, and third level hardware and software support 24/7.

Coordinate and execute problem/change management activities to minimize impact of service disruptions to end users, warehouse distribution centers, and retail store locations.

Apply IBM System i database knowledge to write and run queries and modest CL programs.

Exercise knowledge of system commands/command line and system journaling maintenance.

Contribute core hardware and software competencies to the planning and design of the current Power9/ V7000 Storage and concurrent V7R1 to V7R3 OS upgrade implementation project.

Ditech Financial, Tempe, Arizona (Formerly Green Tree Servicing) 2015 – 2017

Green Tree Servicing, Tempe, Arizona 2005 – 2015

Senior Systems Engineer – iSeries

Primary Systems Engineer for all iSeries assigned to the Tempe Data Center and secondary for all iSeries assigned to the St. Paul, MN Data Center.

Lead Systems Engineer for all iSeries High Availability implementations, administration, operational support and troubleshooting.

Responsible for design, installation, configuration, maintenance, and support of all assigned iSeries systems while maintaining maximum system availability.

Provide enterprise wide second and third level hardware and software support along with providing general iSeries support to Help Desk and junior support staff.

Perform product research and analysis on new and/or emerging technologies to include Proof of Concept testing to ensure solution feasibility and cost benefits are realized.

Manages and monitors iSeries performance, system utilization, capacity, and application processing trends.

Ciber, Inc., Phoenix, Arizona 2004 – 2005

Lead Systems Consultant – iSeries

Primary consultant on iSeries server administration, operational support, troubleshooting and server enrichment.

Responsible for iSeries High Availability, backup, recovery, hardware, and software support and problem resolution.

Delivered comprehensive 24X7 national level 2 iSeries application support and production efficiency for over 3500 internal and external customers.

Mentor for iSeries operational team providing one on one coaching and group training supported by operational documentation and analysis.

Provided executive written system status and incident reporting.

Created and maintained end user accounts for Microsoft Active Directory, iSeries servers and iSeries applications.

Unisys Corporation Outsourcing, Salt Lake City, UT; Tempe, AZ 1998 – 2004

Systems Analyst – iSeries

Assured server availability for Unitracs, Uniview, World Ledger, and EZ-Ledger applications, on 10 assigned AS/400 servers, for both internal support and development groups.

Primary technical support analyst for OS/400, TRAC400, Unitracs, World Ledger applications in 24 X 7 environment.

Collaborated with IT customers to ensure successful implementation of Unitracs, World Ledger, EZ-Ledger, and OS/400 version, release, and server updates.

Planned, coordinated, and executed timely relocation of 10 assigned AS/400 servers from Tempe, Arizona to Salt Lake City, Utah with no unscheduled downtime and zero revenue loss.

Implemented the utilization, reconfiguration and upgrade of existing hardware for servers cloning, parallel processing, and data verification between Tempe and Salt Lake City sites. A resultant cost savings of more than $24,000.00 was realized over the 3-month relocation period.

Spearheaded negotiations, design configuration, acquisition, and implementation of the World Ledger Centralized AS/400 server solution at a cost savings of over $400,000.00 in initial startup costs.

Upon a 50%, reduction in force undertook the NT Server Administrator and Desktop support role.

Preferred Health Systems, Inc., Wichita, Kansas 1997 – 1998

Manager Computer Operations – 1997-1998

Sustained AS/400 server availability for Managed Healthcare and Focal Point applications for internal and external support and development groups.

Primary technical support analyst for OS/400, Managed Healthcare, and Focal Point data warehousing application in an on-call environment.

Collaborated with internal IT customer base ensuring timely completion of business-critical transaction processing, report distribution, backup and recovery procedures.

Developed and Implemented AS/400 IP LAN Print Services resulting in a 30% improvement in customer service efficiency and 15% cost savings in time, printing materials, and labor associated with the timely completion of organizational report distribution and critical transaction processing.

Organized and Implemented PC based Laser Check Printing application eliminating the need for preprinted checks and reducing the overall costs associated with check printing by over 40%.

Proposed and demonstrated to senior management a potential cost savings of more than 25% in time and labor by implementing the SpyView report indexing/archiving system. Upon approval organized the implementation of the SpyView report archiving/indexing system.

Systems Coordinator/Network Administrator – 1993 -1997

Maintained AS/400 system availability and Local Area Network connectivity to Managed Healthcare application and supporting PC applications for internal and external support, development groups.

Primary technical support analyst for OS/400, Managed Healthcare application, and secondary technical support analyst for Local Area Network connectivity and supporting PC applications in an on-call environment.

Planned, coordinated, and executed all AS/400 and Managed Healthcare application hardware and software upgrades, CISC to RISC conversion, and maintenance fixes with no unscheduled downtime and zero revenue loss.

Implemented and managed the installation of Category 5 network cabling and a fiber optic backbone between occupied floors and a remote facility in support of a 30% increase internal PC customers resulting in a 45% annual savings in dedicated leased line connectivity options.

AS/400 System Operator – 1992 -1993

Monitored AS/400 system availability for Managed Healthcare application for internal and external support and development groups.

Managed report distribution, special forms, and check printing. Performed all nightly and weekend backup procedures and maintained offsite media inventory rotation schedules.


Butler County Community College, Eldorado, Kansas

Associates in Science, Graduated with Honors

Continuing Education

Attending Maricopa County Community Colleges to participate in VMWare 6.x certification preparation classes.

Military Service

United States Air Force – 1986 - 1992 Active Duty

1992 – 2006 Air National Guard

Professional Affiliations

AITP, Association of Information Technology Professionals

Former Chapter President

Former Programs Chairman

PHUN/400+, Phoenix, Arizona based AS/400/iSeries User Group

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