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Customer Service Manager

Baytown, TX
September 15, 2019

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Brenda Gunder Administrative Professional 281-***-**** Baytown, TX

Diligent, customer-centric professional with extensive experience within industrious business environments. Comprehensive background encompassing key functions such as administrative support, office management, customer relations, and record management. Articulate communicator with a professional phone demeanor; adept at handling multiple phone lines and engaging with customers. Proven expertise in delivering exemplary administrative support, drafting correspondence, coordinating events with numerous attendees, and maintaining records with accuracy.

Administrative Support

Records Management

Inventory Control

Customer Service



Phone Support

Staff Recruitment

Problem Solving

Data Entry

Event Planning

Time Management

Professional Experience

BUCEE'S-BAYTOWN • Cashier/Gift Associate • 2018 to Present

Deliver exemplary customer service by managing a register and accurately processing customer transactions.

Act as a Gift Associate charged with managing and displaying inventory.

Exhibit strong communication skills when engaging with customers and assisting them with purchases.

Evaluate customers’ needs and recommend appropriate products to ensure satisfaction.

Earned recognition from senior management for delivering quality work; was offered a Team Lead/Associate Manager position after 8 months of tenure.

CONTROL SYSTEMS CONSULTANTS, INC • Operations Manager • Terrell, TX • 1989 to 2018

Drove daily operations, recruited staff, and maintained inventory.

Leveraged robust communication skills to respond to multiple phone lines and build customer relationships.

Oversaw all aspect of the accounting department, including accounts payable/receivable, banking, and payroll.

Executed projects, which included managing contractors and purchasing equipment for the projects.

Subsequently expanded the company from 2 to 20 employees, while consecutively increasing annual revenue.

CARGO MASTERS, INC • Dallas, TX • 1985 to 1989

Performed a full spectrum of general office and administrative duties.

Drafted correspondence, distributed mail, and processed bank deposits.


General Studies San Jacinto Jr. College

Business Math TVCC Jr. College

High School Diploma

Software Proficiency

Microsoft Office (including Word and Excel)

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