CAROLINE NYAMBURA NGOTHO

SALES ASSOCIATE

TRANSFERABLE VISA AND NOC AVAILABLE

EMAIl: adactt@r.postjobfree.com

TEL: +974********

Umm Slal Mohammed Doha Qatar

Diploma in Computer software, Computer networking 2011 St Kizito Institute of vocational training. Certificate in Hospitality 2013 Secondary Certification 2010. PROFILE

Enthusiastic sales driven professional with year’s rich hand on experience as Sales Associate.Strategic thinker with laser focus of sales attainment.I have been awarded an employee of month for exeeding sales target.Goal oriented with exceptional work ethic, personality and excellent customer service.Able to Operate cash registers POS, Manage financial transactions,Customer Relation Management and Stock Control. EDUCATION BACKGROUND

JAN 2013. CERTIFICATE IN HOSPITALITY

Customer Service

Attributes of remarkable

Adopting Customer Service Attitude

Ethic and Intergrity in Hospitality

Service convention and interpersonal skill.

JAN 2011 CERTIFICATE IN SOFWARE AND NETWORKING

Microsoft word,Excel,PowerPoint,publisher,Microsoft access. 2007- 2010 CERTIFICATE OF SECONDARY EDUCATION

High school Education

1999- 2006 CERTIFICATE OF PRIMARY EDUCATION

Primary Education

WORK EXPERIENCE

MASTIHA SHOP DOHA QATAR JUNE 2018 TILL DATE

POSITION: RETAIL SALES ASSOCIATE

DUTIES AND RESPONSIBILITIES

Responsible for welcoming customer offering them assistant to locate the products.

Offering a professional presentation to customers on face to face on our products.

Informing customers on discount and promotion available in the shop.

Ensuring the display is neat and eye appealing to customers with continuous replenished.

Providing expectional customer service by providing advice,suggestions, cross selling, upselling meet sales expectations and ensure customer satisfaction.

Constantly striving to meet all sales goal creating awareness of mastiha products to customers following up on CRM.

Ensuring products have the right price tags and accurate barcode reference.

Generating leads to close sales to management like promotional ideas, display suggestions that were adopted and resulted to increase in sales.

Handling customer complain in a professional way and ensuring it's rectified.

Using the stock management control to log check, locate move stock in and out of store.

Recommending potential products to management by collecting customer information and Analyzing customers needs.

Monitoring customer activities to prevent losses such as damage and theft.

Processing all payment types and returns with customers and maintain cash level in cash drawer.

Represent the company at trade exhibition events and demonstration of the products. BEVERLY HILLS POLO CLUB QATAR APRIL 2017- JUNE 2018 POSITION: SALES ASSOCIATE.

Duties and Responsibilities

Responsible for delivering excellent customer service and ensuring on going sales and customer satisfaction.

Providing customer with adequate information about the brand up sell and cross sell to meet sales target.

Handling New launches and promotion and creating awareness to customers.

Helping customer select appropriate outfit style that suit their needs

Responsible for suggesting accessories including belts and shoes to much their selected outfit.

Involved in solving customer complain by determining the cause and ensuring it solved appropriately.

Responsible for handling cash, credit cards and processing payment to customers.

Ensuring the display is presentable, stocked, organized and replenished continuously.

Reliable in briefing the management on potential products required by customer their reviews and suggestions.

Discussing with guest and giving them advice on trending in fashion and ensure their have optimal customer service.

Developing and maintaining strong buying customer relationship with customer

Occasionally being responsible for handling store security and being a key holder. JADE CLOTHES COLLECTION.MARCH 2014 – APRIL 2016

POSITION: SALES ASSISTANT

Duties and Responsibilities:

Responsible for Greeting and welcoming guest upon arrival

Reliable on answering customer enquires and passing them on to the appropriate department and counter.

Assisting and advising the customer in getting best for their children.

Addressing customer complain and return in a professional and ensuring it's rectified.

Notifying customers on available promotion discounts and up selling the clothes to meet the required target.

Ensuring the display its tidy attractive and fully stocked.

Processing the payment of total purchasing from customer either by cash or credit cards.

Checking on customer to prevent losses and damage.

Documenting and submitting weekly written report on sales, complain, suggestions and recomendation from customers.

OAK PLACE HOTEL OCTOBER 2013- JAN 2014

POSITION: CASHIER

Duties and Responsibilities:

Responsible to receive payment by check, cash and credit cards

Count money in cash drawer at the begging of shift.

Greeting customer entering the establishment.

Calculate total payment received during the shift and the total sales.

Recommending suitable suits for conference to the guest.

Carryingout cleaning tasks such as tables and seat when preparing restaurant for service.

Welcoming and escorting guests to their tables.

Setting up buffet is there are conferences or wedding in the hotel.

Recommending and describing the food on the menu to customers and serve them.

Describe and recommend wine to customers.

COASTECH LIMITED KENYA DEC 2012-MAY 2013

POSITION: SERVICE COORDINATOR

Duties and Responsibilities:

Responsible for Kenya Brewery Limited Limited coolers in service and maintenance in coast region.

Responsible for alerting supervisor on any delay unrepaired cooler.

Assignments of Mechanics on their location for work.

Responsible for all email concerning the repaired cooler.

Responsible of data logging in the company and sign of repaired cooler.

Responsible for Monthly inventory of all equipment New and old stock.

Carrying out administrative duties in copy, printing,binding photocopying PERSONAL SKILLS:

Good team player with excellent organization and motivation skills.

Ability to perform consistently under pressure and in a varied environment.

Ability to arrive at clear decisions and implement them efficiently and effectively.

Committed to achieving and maintaining the highest possible standards.

Excellent oral and written communications skills.

Ability to interact with all levels of an organization and customers.

Able to respond to time frame with deadline and pace. INTEREST AND HOBBY:

Researching, reading of national dailies & magazines with focus in business, Fashion industry, travelling and socializing.

PERSONAL DETAILS:

Nationality: Kenya

Date of Birth: 28 May,1992

Marital Status: Single

Gender: Female

Mobile +974********

Language: English, Basic Arabic

REFERENCES:

1. MR Shady Roukos,

Business Development Manager

Cell: +974-********

adactt@r.postjobfree.com

2. Tunde Salau

Cell: +974********

adactt@r.postjobfree.com

3. Fatma Allana

Cell: +974*******

adactt@r.postjobfree.com

Contact this candidate