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Customer Services Management

Scottburgh, KwaZulu-Natal, South Africa
September 15, 2019

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Curriculum Vitae of VARUSHA CHETTY




IDENTITY NUMBER: 790**********

DATE OF BIRTH: 07 February 1979

NATIONALITY: South African









CONTACT NUMBER: (076-***-**** / (084-***-****


NAME OF SCHOOL: Daleview Secondary


YEAR: 1996


English, Afrikaans, Maths, Biology, Art, Technical Drawing


●PBS College – Credit Management 1 – 2012

●Compuscan Academy – Credit Management 2 - 2013

●Compuscan Academy – Credit Management 3 – 2015

●ML Sultan – Graphic Designing – 1997-1999 (Incomplete – lack of funds)


Microsoft Word: Intermediate/advanced

Microsoft Excel: Intermediate/advanced

Various In-house Accounts packages (CargoWise, Cactus.Net, Cactus Nouveaux, AS 400,Freightware,Sage X3,FIS,E-Tracker)



●Top performer Jan 2007

●Top Achiever Feb 2007

●Top Performer for the year 2005

●Outstanding negotiation skills Aug 2006


Company: Famous Brands

Position: Credit Controller

Period of Employment: June 2018 till July 2019

Reason for Leaving:

Main Duties & Responsibilities

Daily receipting of payments and allocations of payments

Sending of weekly and monthly statements

Loading weekly and monthly debit orders

Placing accounts on hold to monitor payments and ensuring timeous payments for 30 day and 7 day customers

Monitoring Payment Before Delivery customers pay prior to releasing stock

Constant follow ups to ensure query resolution, ensuring payments made on time

Weekly and month end reporting

Recons sent for 7 day and 30 day accounts

Company: Bigfoot Express Freight

Position: Senior Credit Controller

Period of Employment: Feb 2017 – June 2018

Reason for Leaving: On contract

Main Duties & Responsibilities

Client Liaison & follow ups to avoid delays in deliveries

Daily banking, receipting, allocating, record updating

Credit & Journal processing

Month end recons

Tracing uncontactable clients

Query resolution, ensuring credit limits are based on credit limits approved by CGIC

Compile & submit reports according to deadlines

Maximise cash flow & minimise risk

Rotation of duties daily receipting of payments, monthly credit filing and capturing of journals for the team

Conduct client visits & promptly resolve queries

Placing accounts on hold to control trade limits and to ensurepayments

Assist Invoicing department to verify invoices

Ensure POD’s and back up documents are sent timeously

Assist with attaching of back up documents

Company: Nashua Automation DBN H/O

Position: Credit Controller

Period of Employment: Aug 2015 – Jan 2016

Reason for Leaving: Contracted to assist in financial year-end, no perm opportunities available at present

Main Duties & Responsibilities

●Fielding inbound & outbound calls

●Daily banking – claiming & allocating payments

●Weekly follow with customers ensuring paperwork received to pay

●Letters of demand sent to default customers

●Completion & collection of machines where contracts are cancelled

●Assist with documentation for legal handover

●Receive clients, set up client meetings, meeting prep

Company: Bidvest Panalpina Logistics

Position: Corporate Credit Controller

Period of Employment: May 2015 – Aug 2015

Reason for Leaving: Temp assignment

Main Duties & Responsibilities

●Client liaison & follow up to avoid delays in shipments

●Daily banking, filing, record updating

●Credit & journal processing

●Month end recons

●Tracing uncontactable clients

●Query resolution, ensure suspended entries are released based on credit limits

●Compile & submit reports

●Maximize cash flow & minimize risk for BPL

●Rotation of duties including weekly bi-monthly statements

●Conduct client visits & promptly resolve queries

Company: Nashua Mobile

Position: Corporate Credit Controller

Period of Employment: Jul 2011 – Nov 2014

Reason for Leaving: Company closed, decided to relocate back to DBN

Main Duties & Responsibilities

●Managing a book of a rand value of approximately R12m – R15m per month (split over approx. 50 accounts)

●Fielding both inbound & outbound calls

●Customer services assistance

●Extensive reconciliation done on all accounts

●Rehabilitation of accounts & retaining clients

●Preparing documentation for legal

●Identifying fraud & alerting management

●Balance transfers actioned in accordance with SLA

●Split billings, transfers, discounts accurately loaded as per SLA

●Identify legal accounts timeously as per hand over targets

●Ensure all arrear accounts are suspended

●Daily monitoring of high usage accounts

●Compile & submit daily & monthly reports

●Maximize cash flow & minimize risk for Nashua Mobile through achievement of collection targets

●Conduct client visits, new business development

Company: Cell C

Position: Consumer Credit Controller

Period of Employment: May 2010 – June 2011

Reason for Leaving: Temp opportunity to get back into work and Nashua called back for a new assignment

Main Duties & Responsibilities

●Fielding both inbound and outbound calls

●Assist customer services when busy

●Line locking to alert overdue clients

●Credits requested based on queries

●Rehabilitating and retaining clients

●Preparing accounts for legal depending on age analysis

●Tracing uncontactable clients identifying fraud and alerting relevant people

●Attending to all ages of collections

Company: Nashua Mobile

Position: Consumer Credit Controller

Period of Employment: May 2008 – Oct 2009

Reason for Leaving: Due to issues with day-care, decided to take a leave of absence for 6 months to be with baby

Main Duties & Responsibilities

●Managing a book of a rand value of approximately R1m – R2m per month

●Fielding both Inbound and outbound calls

●Assist customer services when call centre busy

●Loading Call limits on cell phone contracts to control usage

●Recons done on request

●Line locking to collect on overdue contracts

●Credits done on accounts based on queries

●Rehabilitating accounts and retaining clients sending out correspondence to notify clients

●Preparing accounts for legal

●Tracing uncontactable clients

●Attending to queries and resolving them

●Identifying fraud and alerting relevant people

●Attending to all ages of collection

Company: Nedbank

Position: Credit Controller

Period of Employment: Feb 2005 – April 2008

Reason for Leaving: Just had a baby and the travelling was hectic due to load shedding and was getting home 8pm/9pm

Main Duties & Responsibilities

●Managing a book of a rand value of approximately R45m – R55m per month

●Acting team leader of 18 staff for 8 months on the absence of management

●Collection of outstanding amounts on age accounts

●General admin duties

●Rehabilitating & retaining clients

●Educating clients on value added facilities

●Downloading statistics & drawing up daily reports

●Manage relief staff

●Training new staff

Company: Munnik, Basson & Da Gamma

Position: Debt Controller

Period of Employment: Aug 2004 – Feb 2005

Reason for Leaving: 6 month contract

Main Duties & Responsibilities

●Tracing uncontactable clients, collecting outstanding accounts, customer services

●Rehabilitating & retaining clients

Company: Edcon Financial Services

Position: Debt Collector

Period of Employment: November 2000 – July 2004

Reason for Leaving: Relocated to JHB

Main Duties & Responsibilities

●Tracing uncontactable Clients

●Answering both outbound and Inbound calls

●Collecting Outstanding accounts on all ages

●Customer Services -Resolving Queries end to end process

●Rehabilitating Arrear Accounts

●Drawing up Daily Statistic


●Monitoring Productivity of the Staff

●Project Team Leader of 12 staff in the absence of management

Company: Just Juniors Creche

Position: Various Administrator

Period of Employment: 1997 - 2001

Reason for Leaving: Part-time and freelance roles

Main Duties & Responsibilities

●Murals for Just Junior Creche (1997 - 1998)

●Clerical & Administration function at Palm Stationers (1998 - 1999)

●Substitute Pre-school teacher & clerical work at Just Junior Creche (1999 - 2000)

●Designed Banners & Backgrounds for various Schools and Companies for functions, presentations and launches. (1999 - 2001)


●Nashua Automation Savy Chetty 082-***-**** / (031-***-****

●Bidvest Panalpina Logistics Ashnee Rathanlal 061-***-**** / (031-***-****

●Nashua Mobile Avishka Brijmohan 074-***-**** / (011-***-****

●Cell C Joseph Ntshangase 084-***-**** / (011-***-****

●Nashua Mobile Sanjay Ramsunder 082-***-****

●Nedbank Shaafi Wade 083-***-**** / (011-***-****

●Munnik,Basson & Da Gamma Junaid Seedat 084-***-**** / (011-***-****

●Bigfoot Express Freight Roland Joseph 064-***-**** / (031 ) 737 2034

●Famous Brands Cindy Dunbar 082-***-**** / (031-***-****

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