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Customer Service Sales

Petaling Jaya, Selangor, Malaysia
September 14, 2019

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Curriculum vitae


A-29-04 Angkasa Impian 2 Condominium Lorong Sahabat Bukit Bintang, 50200 Kuala Lumpur





10/2018–Present Senior Finance Delivery Executive

IBM Malaysia Sdn Bhd, Kuala Lumpur (Malaysia)

Responsible for supporting finance operations by monitoring and analyzing master data and key data with relevant departments through effectively interacting with relevant systems/software. Working with CLP system, receiving service requests to create claims for Samsung, such as incentive rebate, cash discount, penalty late payment and invoice/receipt. In collaboration with subject matter experts, defines and implements policies to ensure the enterprise data is entered accurate, complete, secure, and reliable. 11/2015–09/2018 Sales Licensing Customer Service Representative Convergys Malaysia Sdn. Bhd, Kuala Lumpur (Malaysia) Generate revenue by creating sales lead for Microsoft products (e.g Microsoft Azure ) to business users over the phone.

Meet and exceed weekly and monthly sales KPİ for Microsoft licensing products and provide statistics to the line manager.

Provide customer service solutions on sales information queries (e.g. product keys, product activation general and licensing inquiries).

İdentify customer needs and escalates them to relevant sales or technical department for further assistance. Create and document customer interactions in tools supplied by Microsoft. Validate and register customer profiles in the relevant systems. Handle all incoming inquiries on Microsoft's products, technologies programs, policies and services via all channels both inbound and outbound.

15/01/2011–03/01/2012 Administrative secretary

Online Data Service Jsc, Da Nang (Vietnam)

Receive official documents, letters, papers, faxes, magazines or newspapers and deliver to related individuals and departments (with records).

11/4/19 © European Union, 2002-2019 Page 1 / 2 Curriculum vitae Nguyen Thi Ngoc Mai

Manage incoming and outgoing documents in a proper manner. Arrange meeting rooms and welcome guests.

Assist in the planning and preparation of meetings, conferences, and conference calls. Be in charge of car arrangement, air ticket/hotel booking and other logistics. Collect all monthly charges related to office administration and process the payment EDUCATION AND TRAINING

Diploma in Business Management and Tourism

Danang Polytechnic College, Da Nang (Vietnam)


Mother tongue(s) Vietnamese

Foreign language(s) UNDERSTANDING SPEAKING WRITING Listening Reading Spoken interaction Spoken production English B2 C1 B1

Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user Common European Framework of Reference for Languages Organisational / managerial skills YMCA Membership Digital skills Microsoft Office

Basic SAP usage.


Honours and awards Best Sales Lead Award 2016 by Convergys Malaysia. 11/4/19 © European Union, 2002-2019 Page 2 / 2

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