E- mail: email@example.com
Education: International University. Specialty – linguist, theory and practice of intercultural communication.
Languages: English – fluent, Russian - native
Experience: VIP Receptionist and Guest Relation Agent with 2+ year experience. Working effectively with cross-functional teams in ensuring operational and service excellence. As well as Executive Assistant and Office Manager with 5+ years of experience, performing a variety of administrative tasks and support company’s senior's level managers.
Assistant CEO, Office manager Step LTD Company
Group of companies specializing in interior design, hotel and restaurant business, construction.
Opens in 1999 (20 years). The number of employees 1327.
Acting as the point of contact among executives, employees, clients and external partners;
Coordinating internally and externally high-level meetings logistics and other activities;
Managing executives’ calendar and set up appointments;
Making travel and accommodation arrangements;
Assisting the organization’s HR function by keeping personnel records up to date, arranging interviews;
Supervising and monitoring the work of administrative staff;
Dealing with correspondence, complaints and queries;
Assisting with promotional activities;
Collaborating with colleagues from across marketing departments to ensure branding is consistent;
Managing a budget to be spent on promoting social media posts;
Keeping track of data and analyzing the performance of social media campaigns;
Ensure the smooth running of an office on a day-to-day basis performing office duties that include ordering supplies and managing files;
Using a range of software packages;
Keeping files, personal details and any other sensitive material confidential and safe;
Oral and written translation responsibilities (English/Russian)
01/09/2013 – 10/09/2014
VIP Receptionist and Guest Relation at Grand Rotana Resort & Spa, Sharm El Sheikh
Fully aware of the work concepts, products, procedures and standards;
Care of assigned guests from their arrival to their departure;
Check-in and check-out;
Provide highly personalized, detailed and flawless service to guests;
Work cooperating with other hotel departments.
28/09/2012 - 28/07/2013
Hotel Amwaj Sharm El Sheikh (Egypt) Guest Relation Agent
GR reports: VIP Arrivals, Guest birthdays, Guests in House, No Show, Departures;
Take care of guests’ needs in a highly proficient manner;
Assist in the handling of guest complaints.
01/07/2011 - 25/09/2012
Manager in Cinema I.E. Ulanova S.V. Cinema Kaliningrad (Russia)
Organizing the work space and controlling the daily plan;
Working with accounting records;
Cost control functions;
Internships and Interviews;
Recruit and select staff members;
Managing briefings, meetings;
Organize orientation and training of new staff members;
Setting shifts and organizing staff payment.
03/2011 – 05/2011
Freelance reporter of the “NASA” weekly newspaper and handbook
Studying of topics for publication in a printed periodical;
Conducting telephone and private interviews;
Writing notes, reviews, articles, interviews and topical reports;
Preparing extra materials.
Worked as a freelance for short term contract, in a reason to help and share my friend's duties and to have interesting experience.
10/05/2010 - 29/06/2011
Secretary of the IE 323 Info-service Kaliningrad (Russia)
(Category: construction, maintenance and repair and decoration works, utilities and municipal services)
Coordinating schedules, appointments and bookings;
Collecting and sorting of documents for the top – manager of the company;
Working with accounting documentation and records;
Preparing letters, presentations and reports;
Liaising with staff, suppliers and clients;
Ensuring office efficiency, carrying out planning and execution of equipment procurement, layouts and office systems.
15/04/2008 - 10/05/2010
Merchandising manager in “Mango” International financial center ''Europe'' Kaliningrad (Russia)
Meeting suppliers, distributors and analyst;
Negotiating prices, quantities and delivery time-scales;
Supervising and training junior staff;
Managing levels and distribution of stock;
Promoting best-selling items in order to maximize profits;
Visual presentation of a retail clothing store's interior and window displays.
7. Professional and Individual Skills:
Good cross-cultural communication skills and leadership skills;
Languages: English – fluent, Russian – native;
Knowledge of office management responsibilities, systems and procedures;
Excellent time management skills and ability to multi-task and prioritize work;
Attention to detail and problem-solving skills;
Excellent written and verbal communication skills;
Strong organizational and planning skills;
Fluent in PC office applications, Microsoft package software;
Active life position.
Gym, Traveling, Reading, Handmade, Yoga.