Telecom Engineering Professional
Dynamic and analytical professional with hands-on experience of managing telecom projects and designing telecom infrastructure for the business.
Technically sophisticated engineering professional with solid history of assessing, maintaining, programming, upgrading and troubleshooting telecommunications systems. Deft at communicating with telecommunications vendors to obtain pricing and technical specifications for available hardware, software, or services. Track record of implementing and performing preventive maintenance, backup, or recovery procedures. Ability to assess existing facilities' needs for new or modified telecommunications systems. Capacity to consult with users, administrators, and engineers to identify business as well as technical requirements for proposed system modifications or technology purchases.
Firmware Upgradation/Project Management/Incident Management/Patch Management/Troubleshooting & Issue Resolution/Vendor Management
EDUCATION AND TRAINING
Bachelor of Technology in Computers
YPR College of Engineering and Technology, Jawaharlal Nehru Technological University, Hyderabad, India
Senior Engineer (2016 – Present) Invesco Pvt Ltd., Hyderabad, India
Perform proactive maintenance and set up system monitoring, reducing equipment failure and incident response time. Analyse and develop standards, processes and future action plan to meet customer requirements and improve efficiency. Develop and manage pre-work documents before activities while reporting to higher management. Integrate VoIP Digital Endpoints in a work environment to provide greater worker flexibility. Design and program call routing plans, including first level call routing, redundancy and emergency re-routes for the systems and carrier routing plans. Provide support for Incident management, Problem resolution and Change Management. Chair Cisco communications call centre routing and Cisco systems.
Spearhead voice HW/SW, maintenance, Co-ordination with respective vendors, Log Generation, firmware up gradation and patch management.
Additional experience as Lead Associate at Genpact India (2014 - 2016), as Senior Executive at CS Infocomm (2014), as Telecom Engineer at IT Source India (2012 - 2014), as Junior Engineer at Tata BSS Ltd. (2011- 2012), and as Desktop Engineer at Fedele Info Solutions (2009 - 2010).