Sr. Business Analyst/ Project Manager / Sr. Report Developer

Key Skills

Requirements gathering, business process flow diagramming, analysis and improvement recommendations.

Creation and analysis of HR / Operational / Financial metrics and trend analysis/reporting from various data sources.

Extensive Microsoft Office (Word, Excel, Access, Visio, Project & PowerPoint) application experience, particularly involving data analysis, project management, reporting, process diagramming and presentations.

Program and report automation with Crystal Reports, Access, SQL, Excel and various other applications.

Ability to review reports and data to recommend cost effective actions while adhering to company policies.

Additional Skills

Auditing/Reviewing and regulating processes for internal and external reporting.

Reviewing data and testing results to design and maintain executive level presentations and reporting related to project status, progress and transition.

Designing, coordinating and maintaining templates, trackers, pages, websites and workflows in SharePoint for risk mitigation, process automation and efficiency.

Proven advanced executive level communications and presentation skills.

Medical transcription

Hospital system implementation (Cerner)

Administrative Assistant / Executive Assistant

Experience

Bank of America

VP, Sr. Business Control Specialist Sep 2017 - Present

Manage Incident and Problem Management processes across business partners for decisive, and comprehensive solutions

Plan, schedule and coordinate project timelines, milestones and resources for business process issue resolution, ranging from risk mitigation to full process re-engineering for various business partners.

Act as primary contact for escalated issues and provide additional research support as required.

Engage in front line unit and IRT leadership routines to communicate issues and status updates.

Participation in review with business partners of various documents, including but not limited to: Statement of Work, Data Requirements List, and Document Summary List, etc.

VP, Sr. Business Control Specialist Apr 2016 – Sep 2017

Ensure appropriate level of engagement to support the SLS/MFC/RNSC/STO LOB’s in the identification and execution of on time completion of observations/issues. Examples include, but are not limited to partnering with Issue Resolution Team, Intake Completion, documentation, status reporting and meeting coordination

Develop strategies and streamlined processes to support the tactical execution of standardized reporting, ad hoc reporting requests, management level reporting, and development (and assistance in development) of key metrics.

Review Exam/Audit preparedness and facilitate accurate and on time delivery of requirements, documentation and approvals.

Act as primary contact for escalated issues/audit items and provide additional research support as required.

Engage in front line unit leadership routines to communicate issues and audit status updates

VP, Project Manager Jul 2015 – Apr 2016

Engineering, design and maintenance of SharePoint tools (eg: templates, forms, pages and workflows).

Development of Flood defect and completion reports, including standard and ad hoc daily/weekly/monthly status and result reports with regular presentations to OM’s and executives.

Act as subject matter expert for critical Flood evidence review, report generation and executive presentation construction.

Act as subject matter expert to develop strategies, enhancements and process improvement of Accelerated and BAU Flood processes; evidence review, defect status reporting and remediation planning and execution.

Own and manage risk in the Flood process, and proactively identify and resolve risk in day-to-day activities.

AVP, Operations Consultant Mar 2014 - Jul 2015

Ensured appropriate level of engagement to support the tactical execution of Planned Initiatives, Small Enhancements, and/or BAU Initiatives to include: Required Documentation, Testing, Reporting Enhancements, and Deployment Activities.

Developed strategies and streamlined processes to support the tactical execution of standardized reporting, regulatory/audit, ad hoc reporting requests, management level reporting, and development (and assistance in development) of key metrics.

Produced reports and supporting documents from SBO2000 via Toad/SQL query tool with the highest degree of data integrity and distribute by designated deadlines.

Owned and managed risk in the organization, and proactively identify and resolve risk in day-to-day activities.

Developed enhancements and process improvements of operational procedures.

Developed, designed and maintained MS Access applications and SharePoint sites.

AVP, Human Resources Consultant Jul 2010 –Mar 2014

Gathered, documented, analyzed, and drew conclusions on complex workforce/HR operations processes, data and information.

Partnered with broader HR team resources to successfully execute and act as project lead on HR initiatives related to Employee Relations, Management Development, Progressive Discipline, Performance Management, and Diversity & Inclusion.

Coached and consulted with managers and employees on ER issues such as performance, terminations, development, and talent management.

Sr. Analyst, GHR Performance Measures Sep 2008 - Jul 2010

Gathered, documented, analyzed, and drew conclusions on complex workforce/HR operations processes, data and information.

Defined problems, efficiencies and scope, while developing recommendations, and manage solutions.

Identified metrics and consult on KPIs, Hoshin and balanced scorecard development and measurement.

Identified internal/external shifts within business processes and HR related objectives to report on relevant trends and solutions.

Provided project management, process improvement/analysis, including cross departmental coordination of critical resources.

Completed business process reviews including process mapping, policy/procedure documentation and report requirements.

Countrywide Home Loans

Sr. Analyst, HR Business Process Nov 2005 – Sep 2008

Documented, analyzed and trained associates on relevant business processes.

Identified opportunities for improvement and develop solutions that yielded demonstrable business results.

Performed project management, process improvement and analysis, including cross departmental coordination of critical resources.

Tasked with HR business process reviews including process mapping, policy/procedure documentation and analysis of reporting requirements.

Provided Technical and Financial project management for system and process implementation.

Interviewed candidates for various positions within department and prepare interview questions and skill assessments for each interviewee.

Acted as back up on all website and newsletter coordination’s for the Department.

Compiled broadcasts and communications related to Departmental announcements and implementations

PREVIOUS PROFESSIONAL EXPERIENCE: Prior to 2005 held a variety of positions such as Director of Info Services, Sr. Enterprise Metrics Analyst, Reporting Manager, Medical Transcriptionist, Medical System Implementation Manager, Executive Assistant, Data Manager, Implementation Manager and Data/Report/Business Analyst.

Hardware, Software & Operating Systems[1]

SharePoint (07/10) MS Access (Microsoft 97/00/07) Oracle (Toad /Query functions) Crystal Reports (5.0-10.0)

InfoPath SQL Server (6.5/7.0) SQL Query Analyzer FoxPro (Win 2.5/DOS 2.6) Paradox (Windows 5.0/7.0) Delphi 2.0 NetIQ Event Management Decision Support Software

CPI/Passport 4.0.1/ Alltel 5.2 Timbuktu Pro 2000 PeopleSoft CRM/HCM (8.5/9) Cerner System Peoplesoft

Education

DeVry University/Irving, TX BS Management (Emphasis in: Computer Info/Business Analysis & Project Management)

Cedar Valley College/Lancaster, TX Associate Degree in Computer Programming and Associate Degree in Computer Science

Additional Experience

2016 - 2019 LEAD for Women Enterprise Operations Committee Chair

2014- 2016 LEAD for Women Enterprise Analytics and Operations Committee Leader

2008-2014 LEAD for Women North Texas Communications Committee Leader

2009-2010 BPG North Texas Marketing Committee Leader

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