Customer Service

Darius Gay

Summary

Over the past Eleven years I have worked in the retail industry gaining experience in customer service. Working in many areas of retail has allowed me to help customers from preparing food orders for customers to Trouble Shooting Cell phones and also assisting with handling complaints for cell phone customers. As well as assisting with escalated issues for the executive online and consumer accounts for JP Morgan Chase customers.

Work History

Gulf Coast Regional Blood Center- Houston, Tx

July 2017 – Oct. 2017

Medical Supplies Assistant

• Handled certain Guidelines with medical supplies for specific Phlebotomist

• Help Load Private Medical Utility Vehicles

• Assisted with setting up medical inefficiencies for private medical patients

• Transformed certain medical carts for medical equipment daily

QuikTrip – Marietta, GA

April 2014 – March 2017

Night Assistant Manager

Excellent face to face customer service customer service for guests

Process purchases of gas, food, merchandise

Follow strict store guidelines, including:

Updating Marketing signs and displays weekly

Weekly audits of set ups and vendor displays, according to provided documentation

Reset displays as needed

Process price changes

Create and build promotional displays for all merchandise

JP Morgan Chase – Houston, TX

December 2010 – December 2013

Consumer Online Technical Support Supervisor

High Volume Call Center with over 100 calls daily

Handled escalated calls in excess of 50 calls daily

Provided excellent customer service for customers with online banking and consumer banking and consumer accounts.

Assisted customers with escalated issues with their checking and savings accounts Also, have training with scheduling company hours for employees and also with high tech company software

Interactive Response Technologies – Houston, Tx

August 2009 – December 2010

Customer Care Representative

High Volume Call Center

Provided service to inbound callers who have inquiry about their phone bills and internet service

Conducted detailed research regarding accounts

Troubleshooted Problems with service and Assisted customers with credit setup as needed

Target Corporation- Missouri City -Tx

June 2007 –July 2009

Cashier

Provided fast friendly checkout service to our guest

Resolved guest concern in a positive and helpful manner as well worked as a valuable and reliable team member

Provided service to Target guest who placed orders for food and drinks

Prepared Orders for guest according to their needs and gave great customer service

Skills and Education

MS Word, MS Excel, MS XP, Power Point Education: Master Senior High School – Houston, TX

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