Customer Service Manager

Bryant Schwegman

214-***-**** Mobile

**********@*****.***

Summary

Varied but accomplished background in operations, inventory control, personnel management, and customer service.

Lead by example. Skilled at training staff to know their products and clients. Able to get the most of people and resources.

15 years of experience of manager of operations for distribution warehouse facilities.

Experience

Kid to Kid Franchise Self Employed Business Owner-Operator Mar 2012- June 2019

Responsible for the daily operation of business including management, employee training, financials, customer service and inventory control.

Established and maintained detailed inventory of products maintained onsite as well as offsite storage.

Resolved customer complaints and instituted procedures with employees to prevent further instances.

Armstrong Archives Operations Manager Oct 2008-Mar 2012

Responsible for the Day to Day operation of Records Management Facility.

Prepared schedules to maximize efficiency, reduce costs, improve customer service, and increase profits.

Streamlined the picking and delivering procedures to increase productivity and increase confidentiality standards of highly sensitive container and files.

Continental Concessions Services Inc (CCSI) Facility Manager Dallas Division Dec 2007- June 2008

Responsible for the Day to Day operation of Multi State Distribution Center.

Prepared schedules to maximize efficiency, reduce costs, improve customer service, and increase profits.

Re-organized DC to include layout of warehouse, the re-vamping of delivery routes, the re-organizing of the pick and pack division and evaluation of staff, to include training, adding and dismissing, to accommodate acquisition of 2 large volume customers.

Maintained multi-level staff of 25+ to include supervisors, warehouse, non-CDL drivers, and CDL drivers.

Liberto Specialty Co. Distribution Manager Dallas Division Jan 1995- Nov 2007

Excelled in managing all distribution operations to include warehouse, delivery, management, customer service, inventory control and pick and pack division.

Instituted new operational standards for distribution center in order to maximize profits.

Assisted in closing and consolidation of outlying distribution centers in order centralize operations.

Developed nightly transfer of product for distribution by offsite drivers.

Insured that products were delivered to all customers correctly and by customer standards.

Education

University of Phoenix Graduated April 2011

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