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Social Media Customer Service

New York City, NY
September 14, 2019

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Kaisson Brothers

New York, New York


To acquire a challenging position in the computer systems/internet marketing field, where I can utilize my extensive educational background and knowledge to gain experience which will enhance my current skill set.


May 2017 State University of New York at Albany, Albany, NY

Bachelor of Technology, Computer informatics


Operating Systems: Windows 95, 98, 2000, NT, XP, 10

Macintosh/Apple OSX, IOS

Linux Ubuntu, Gnome

Software: Microsoft Office 97/2000/2016, Word, Excel, Access, PowerPoint, MS DOS, Photoshop 5.0/6.0, Final Cut X, Gephi and QuickBooks

Languages: HTML, CSS, JavaScript, Java, Python, SQL

Knowledge: Social media marketing, social media webs, data analytics, research methods, web design


Feb 2019 – Apr. 2019 Stanley Ruth Co

Data Entry Clerical (Contract)

Maintain & Optimize customer logs and data

Balance accounts Via QuickBooks

Transfer Physical Files to Digital Via Microsoft Office / Google docs

General File Maintenance

Handle Mailing of Bi-Annual Maintenance (stamps, printing sending)

May 2016 – Sep. 2018 AMAZON

FC Associate

Managed the daily operations of batch orders utilizing AMAZON API to create efficient routes for independent contractors to improve customer service

Coordinated the transfer and retrieval of goods with other AMAZON facilities and ensured distributions met required deadlines

Assisted in identifying discrepancies in damaged goods and reported findings in the database with recommendations for improved effectiveness

Problem solved and brainstormed varies methods of outsourcing for better ways to increase on site productivity

Stock break room with food and maintenance daily

Oversee information on packages and deliveries

Jan. 2017 – May 2017 Frederick Douglass Academy

Social Media Manager, Harlem Vocal Ensemble (Internship)

Maintained and enhanced the Harlem Vocal Ensemble’s Facebook pages

Initiated creation of ensemble’s Instagram page and updated content as needed

Implemented Search Engine Optimization (SEO) for optimal performance of sponsors’ views, engagements and prospective endorsements for the ensemble’s social media pages

Strategically placed paid program ads to reach a broader audience

Created graphics for event flyers and stage visual effects utilizing adobe Photoshop

Recorded shows/rehearsals and utilized Final Cut Pro X to edit videos for content display on social media pages

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