Customer Service Manager
Resume:
VERNON RAY WILLIE
***********@*****.***
Objective
I have accomplished a business operation & accounting degree, experience in management and
supervisory each 6+ years. I have built myself with motivation, team worker, mature, focused,
multi-task oriented, organized, positive, customer service focused, creative, flexible, disciplined,
experience, responsible, effective, consistent, committed, deadline oriented person.
Education
Business Operation & Accounting Dec. 2001
AIBT-Brookline College
High school diploma May 1999
Ganado High School
Skills & Abilities
Management
In over all my years of work, I have been in over 6+ years of management also 8+ supervisor
experience. I can do quality control inventory, accounting, employee training, interviews, hires,
resolved, solved, managed, leadership, strong lead development skills, goal oriented, fast learner,
multi-task, increasing departments productivity, rising customer satisfaction, team leader,
employee coaching, self-motivated, accounts payable/receivable, customer service-handled
customers effectively by identifying needs, quickly gaining trust, approaching complex situations
and resolving problems to maximize efficiency. Computer proficiency PowerPoint, Word, Excel,
Office skills, spreadsheet development, etc.
Experience
Electrician helper Saulsbury Inc. 03/2019 - 06/2019
I have developed working with electrician, installing, bending, thread conduits, pulling
wiring, drilling, grinding, learning my way in the electrician fields, teamwork, fast pace,
multi-task.
Assistant Manager Adventurous Antelope Canyon Photo Tours 03/2018 - 11/2018
I was a manager for a tour company, manage 8 to 14 employees a shift, manage customer
service, leadership, gaining trust from customers, ran everything from customer to
company vehicles, money controlling, accounting, team work, employee coaching,
writing up employees, hire, firing employees, goal oriented multi-tasking, solving
problems fast, manage flow of money, communication, manage vehicles so very
customers would have the satisfaction of the tour.
Slot Attendant Twin Arrows Casino NNGE 07/2017 - 02/2018
I worked with customer, money, multi-task, satisfaction of customers, everyday handle
money, managing customer service, trusting the needs of customers, lots of gaining trust
with customer, managing money at the same time, leadership, responsibility, friendly
oriented, supervisory, fast learner, controlling money, paying out customer efficiency.
ICQA Amazon 09/2015 - 11/2016
I have developed quality is number one thing in ICQA, working fast pace warehouse,
multi-task, being a leader, teamwork, teaching employees, safety first, learning different
area in Amazon. Customer service and satisfaction, managing items flow of items,
maintaining right items to customers.
Department Manager Walmart 04/2014 - 02/2015
I was a manager for the frozen and dairy department, I manage a fast pace workplace,
work with customer on a daily base, I built a strong team in both departments, as well as
teamwork, manage 2 to 4 employees, problem solving, customer communication, multi-
tasking, keeping a clean, safe, maintain product for customers, manage the flow of
product on a minute basic, always had products for customers. Improves by compiling
quarterly budgets reports, ordering product spreadsheets, organizational charts and
problems to maximize efficiency.
Labor Workforce 06/2012 - 04/2014
I established teamwork, multi-tasking, safety, solving, working with power
tools, lifting 50+ lbs. or more, scissor lifts, and work and clean as you go company,
managing my pace, communication, customer satisfaction.
Packer Integrity Staffing Solution 10/2011 - 05/2012
I established the way to pack for all customers, problem solved, customer service, speed,
prepare, multi-task oriented work place, teamwork, safety work place.
Lead Staff Annie Wauneka
Life Care 07/2009 - 08/2011
I established client relation, management, supervisory, communication, leadership,
teamwork, guided, solving, prepared, assisting clients who are unable to do what they
cannot do, be creative, improved, identified, researched for client relation, I learned all
safety data sheets, what is the right chemical to use for different areas of cleaning,
housekeeping, washing laundry, osha approved chemicals, medication, rooms, restrooms,
kitchen.
Shift Manager Burger King 03/2005 - 05/2009
Manager skills trained new employees, hired, managed 5 to 8 employees a shift,
leadership, improved and increased ability on company, resolved and solved down falls
on company, ensured customer service and satisfaction. Increased profits by developing,
initiating and managing customer service. Managed wide variety of customer service and
administrative tasks to resolve customer issues quickly and efficiently. Assisted
customers with store and product complaints. Greeted customers in the restaurant issues
or drive-thru, took and rang up orders, handled payments and thanked customers.
Payrolls assistance with accounting accounts payable/receivable, balanced end of shift
receivable, assisted with preparation and entered data into cumulative payroll document.
Computer proficiency- PowerPoint, Word, Excel, QuickBooks, internet research, office
skills and spreadsheet development.
Warehouse Aid Border Products 02/2002-05/2004
As a warehouse aid I accomplished customer service satisfaction, customer relations,
monitored, prepared, solved, teamwork, leader, supervisory, manage as a employee.
Assembled constructional items lie concrete accessories, masonry supplies, fabricated
rebar, industrial maintenance and sustainable building products, also tracing incoming
and outing construction work sites. Attached identifying pallets and tagged, load and unload
shipments. Used propane forklifts in warehouse. Properly utilized warehouse equipment and tools
to increase productivity, efficiency, and safety.
Lead Receiver Varian Inc. 08/1999 - 02/2002
I established leadership, multi-task, supervisory, communication, managing, problem solving.
Received over thousands of dollars per month in revenues with i managed from large scale of
computer parts for the company. Responsible for careful of all merchandise to avoid damage,
performed total accounts on computer spreadsheets/databases, tracing incoming and outgoing
items using specialized accounting software.
Contact this candidate