Customer Service Front Desk

Curriculum Vitae

HANNAH MAE O. LOQUILLANO

Address: Old Airport, Al Matar Al Qadeem

State of Qatar

E-mail Address: ******************@*****.***

Contact Number: 33546085

VISA TYPE: FAMILY VISIT

To seek a challenging position where I can effectively contribute my knowledge and skills. Also, to find a long-term career opportunity with a company that appreciates and rewards knowledgeable, reliable, loyal and hardworking employees. To belong to an organization that cultivates and encourages a working environment that promotes personal growth and professional development.

Over five (4) years of hospitality and customer service work experience.

An energetic team player possessing outstanding interpersonal and communication skills and ability to establish and maintain effective relationships with clients and colleagues.

Highly motivated and have the ability to work independently, with the dedication to effectively prioritize and execute tasks in a high-pressure environment.

Strong written and oral communication skills.

Excellent knowledge in Microsoft Applications (e.g. MS Word, MS Excel, MS PowerPoint, MS Outlook)

Excellent Office Administration Skills.

Excellent Customer Service Skills.

Excellent Sales and Negotiation Skills.

Highly flexible with strong presentation skill.

Bachelor of Science in Hotel and Restaurant Management

Systems Technology Institute (STI)

Ormoc City, Leyte, Philippines

Year Graduated: 2013

TESDA-Accredited NC II Food and Beverage

TESDA-Accredited NC II Commercial Cooking

TESDA-Accredited NC II Bartending

TESDA-Accredited NC II Housekeeping

September 2018 – January 2019

Orwasa Water Works - LGU

Ormoc City, Leyte

Job Position: Admin Assistant

Establish and maintain records of equipment, including a log of equipment service dates May initiate requests for service

Perform daily administrative functions such as faxing, mailing, answering incoming calls.

Ensures that documentation is prepared and distributed at appropriate times

Respond to routine request and enquiries for employees

Prepared document for approval and signature

Provide administrative and clerical support to management

Log documents received and register to Excel.

Performs other responsibilities associated with this position as instructed.

November 3, 2014 – December 15,2017

The Coffee Bean and Tea Leaf

Cebu City

Job Position: Senior Barista

Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffee, or teas.

Clean or sanitize work areas, utensils, or equipment’s.

Check temperatures of freezers, refrigerators, or heating equipment’s to ensure proper functioning.

Describe menu items to customers or suggest products that might appeal to them.

Order, receive or stock supplies or retail products.

Provide customers with product details, such as coffee blend preparation descriptions.

Receive and Process customers payments

Serve prepared food, such as muffins, biscotti, or bagels

July 2013 – July 2014

Nikos Ark Voyagers Inn

Ormoc City, Leyte

Job Position: Front Desk

Duties and Responsibilities

Responsible for receiving telephone calls in professional way and redirect them or keep messages.

Responsible for receiving documents.

Keeping Front desk tidy and presentable with all necessary material

Greeting and welcoming guests

Answering question and addressing complaints

Check, sort and forward emails

Monitors office supplies and place orders when necessary

Keep updated records and files

Monitor office expenses and costs

Take up other duties as assigned (Travel arrangement, schedules etc.)

April 2012– May 2012

Polaris Beach House

On-job-training

Job Position: Front Desk, Barista, Housekeeping

Duties and Responsibilities

Responsible in greetings and welcoming guest

Ensure all rooms are cared for and inspected according to standard

Responsible of the cleanliness in designated area

Check stocking Levels of all consumables and replace when appropriate.

Assisting guest needs attending to their needs, and delivering accurate and prompt service.

Responsible for greeting guests

Providing room service

Responsible for delivering food and beverages to cabins and dealing of some special request.

Civil Status : Married

Age : 26

Date of Birth : January 6, 1993

Nationality : Filipino

Religion : Roman Catholic

Height : 5 feet 2 inches

Weight : 54kg

Home Address : Cogon, Ormoc City Leyte, Philippines

Language Spoken/Written : English, Tagalog

Upon Request

Career Objectives

Summary of Qualifications

Educational Attainment

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References

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