Customer Service Sales Representative

*

Angelin C. Espina

Phone: +974-********

Email: ******.*******@*****.*** ; ***********@*****.***

Current Position

Document Controller

Professional History

Date: December 2014 to present

Company: AECOM Middle East Limited

– Doha Qatar

Position: Document Controller-

Contract 2 P023 Orbital Highway

Salwa Road to North Relief Road-

ASHGHAL

Date: September 2014 to

November 2014

Company: UNIGAZ Qatar- Ain Khalid,

Qatar

Position: Document Controller/

Administrative

Date: November 2012 to August

2014

Company: EUROMED Laboratories Inc.

Philippines- Bacolod Negros

Occidental, Phils.

Position: Administrative/ Medical

Sales Representative

Date: May 2012 to March 2013

Company: Smart Communications

Phils. – Dumaguete Negros Oriental,

Phils.

Position: Secretary/ Document

Controller

Date: April 2010 to April 2012

Company: Three Sixty Pharmaceutical

Company Phils.- Cebu Philippines

Position: Administrative/ Pharmacist

Assistant

Affiliations

Philippine Nurses Association

Qatar

Academic Training

- Certificate in Document

Controller Management (FTDC

Qatar )

- Microsoft Office

- Bentley (ProjectWise

- Aconex

- SharePoint, Documentum

- EDMS

Educational Background

Bachelor of Science in Nursing

(April 2009 )

Gullas Medical, Mandaue Cebu

Philippines

Languages

(Spoken & Written)

English, Tagalog,

Cebuana

Nationality

Filipino

Passport No:

EC6972001 valid

March 2021

With NOC

1

Have successful record for 8 years driven experience in documentation control field in greatly support

Ashghal Orbital Highway Projects. Experienced in the construction with document control or database

management software. Experience in utilizing

computer word processing and Microsoft office

applications. Good working knowledge of document

management systems like SharePoint, KBR

Documentum, Project Wise, Aconex. Implementing

project-specific procedures for storing, managing, retrieving and tracking project documents.

Outstanding communication skills, strong

interpersonal customer service. Ability to multitask and attention to detail. Strong team builder with

proven ability to motivate team members towards

achieving project targets.

2

Detailed Experience:

AECOM Middle East Consultant Company: Doha

Qatar from December 2014 – present

Document Controller

Project Detail: Currently working in M/s. AECOM

Middle East Consultant Company from December

2014 to present working as a Document Controller

contact package C2 for New Orbital Express

Highway (NOH2) The scope of work include design

and construction of 47KM new freeway total 8 grade separate interchanges 17 bridges, 6 viaducts and

320m cut and cover tunnel with cross roads,

collectors-distributors, overpass and underpass

structures, pedestrian and bicycle paths and 1 Q rail for green line tunnel, traffic furniture, landscape, hardscape, utilities, street lighting and all related infrastructure, cost 4.5Billiomn QAR.

Roles and Responsibilities:

• Filing all correspondence, submittals:

drawings, RFI's, reports in archive room in

systematic file structure/Numbering codes

• Documentation & archiving of all AECOM

correspondence with the client.

• Monitoring incoming and outgoing

documents and circulating emails of

actions to take.

• Maintaining & updating a log of all

documentation on daily basis as well as

uploading it on the server.

• Liasing with the AECOM Document control

team if any queries from the client.

• Scanning incoming and outgoing

correspondence/ documents and save it in

the project drive, Q-drive/ assigned folder

system.

• Building a trusted relationship with the

management team. Establishing an

appropriate working relationship with the

Contractor’s team.

• Ability to document and archive all sort of

documentation MOM, letters, transmittals,

etc..

• Setting up and maintaining project

documentation within project filing

requirements.

• Receiving, tracking and monitoring

drawings and documentation.

• Generating transmittals to send

documentation to external parties through

electronic or hard copy means.

• Responsible for the uploading &

downloading of documents in Ashghal’s

EDMS SharePoint, Documentum KBR

system and AECOM DMS and ProjectWise

system and have trained in ACONEX.

• Implementing project-specific procedures

for storing, managing, retrieving and

tracking project documents.

• Preparing monthly and weekly reports as

required.

• Adhering to document management

procedures, policies and systems.

• Assisting with quality audits by internal and

external auditors.

• Provides document management and

project controls support which includes the

inventory, audit, tracking, storage, retrieval

and distribution of both classified and

unclassified electronic, paper and other

media project data and documents

according to company policy, and proper

procedures for the projects.

• Maintain ISO standard by following &

implementing the company procedures

and its objectives

• Support Proliance team to update

information and close current backlog.

• Works under limited supervision.

• Good knowledge of relative software.

• Decent communication skills and team

work spirit.

UNIGAZ Qatar September 2014 to November

2014 – Document Controller

Roles and Responsibilities:

• Responsible for providing administrative

support to executive-level individuals.

• Drafting letters for and on behalf of the

company.

• Monitoring incoming and outgoing

documents and circulating emails of

actions to take.

• Preparing documents on behalf of the

management team.

• Completing forms in accordance with

company procedures.

• Daily task include assisting assigned

executive in the management of schedules,

handling call from both external and internal

sources, typing correspondence including

letters, memos, forms, policies and

procedures.

3

• Filing of correspondence incoming and

outgoing document and logging it in the

system.

• Scanning of all the document both

incoming and outgoing for back up files

• Operating office equipment such as fax

machines, copiers and other applications.

EUROMED LABORATORIES INC. PHILS. : Bacolod

Negros Occidental Philippines from November

2012 to August 2014

Document Controller/ Medical Representative

Roles and Responsibilities:

• Efficient in promoting company’s

pharmaceutical products through

presentations and demonstrations.

• Organize product presentations for

healthcare professionals.

• Confident, make cold calls to potential

customers using excellent verbal

communicating skills and active

interpersonal skills.

• Contacting/ communicating potential

customers, persuading products and

providing after sales service.

• Answers telephone calls to clients, doctors

and nurses for their inquiries and providing

after sales service.

• Responsible for all transaction bookings

and collections and issuance of receipts.

• Sending to Head office all reports/

recommendations for approval.

• Preparing and typing of correspondences,

memos, minutes of the meetings and

reports.

• Preparing monthly and weekly reports as

required.

• Maintaining and updating event calendars

with the client and support district

manager.

• Scheduling and confirming appointments

for clients for the product presentation,

doctors, nurses and medical team. Works

with internal and external contacts at all

levels to fulfill the Multitasks and handles

thing even under pressure. Establish and

organized filing system, maintain database

of customers, business and personal

contacts. Shows firm decision, if applicable.

• Operating office equipment such as fax

machines, photocopiers, personal

computer and other applications.

• Review files, records, and other documents

to obtain information to respond to

requests.

• Assisting with quality audits by internal and

external auditors.

• Strong interpersonal, communication and

customer service skills.

Smart Communication: Dumaguete, Negros

Oriental Philippines. : May 2012 – March 2013

Secretary/ Document Controller

Roles and Responsibilities:

• Manage the filling system for the team by

ensuring all relevant documents are sorted and

accurately filed. Provides administrative

support to management of the company.

• Taking charge of all timesheet for the entire

Smart Communication System the mobile

phones and telephones.

• Responsible of Smart Communication

telephone bills and petty cash fund and

reporting for reimbursement to head office.

• Greeting visitors and callers, handling their

inquiries and directing them to the appropriate

persons according to their needs.

• Making copies of correspondence and other

printed material and directing the reproduction

of reports and large document sets.

• Answer telephones and give information to

callers, take messages or transfer calls to

appropriate individuals.

• In charge of processing staff leave and sick

leave.

• Maintains material import log book of all

receiving calls and emails in the system.

ThreeSixty Pharmaceutical Company: Cebu City,

Phils. : April 2010 to April 2012

Administrative/ Pharmacist Assistant

Roles and Responsibilities:

• Establish rapport in strong interpersonal,

communication and customer service skills.

• Deliver good presentations of the benefits of

products to customers.

4

• Be impactful, use clear and frequent

communications, drive execution and results.

• Efficient in promoting products, ideas and

services.

• Accept prescriptions and get information and

prepare paper works for the pharmacist.

• Operate inventory of medications and supplies

and ensure that they were handled properly.

• Works with internal and external contacts at all levels to fulfill the Multitasks and handles thing even under pressure.

• Answers telephone calls to clients, customers

for their inquiries and providing after sales

service.

• Operating office equipment such as fax

machines, photocopiers, personal computer

and other applications

• Provide customers with product and service

information.

Special Skills and Professional Qualifications:

• Good working knowledge of document

management systems like SharePoint, KBR

Documentum, ProjectWise, DMS, Aconex.

• Knowledge in Microsoft application/ MS

office

• Ability to prioritize, manages time well,

multitask and troubleshoot.

• Strong interpersonal, communication and

customer service skills.

• Experience with document control/

database management software

• Capacity to work under pressure and meet

deadlines

• Attention to detail

• Maintain safety and integrity as top

priorities.

• Knowledge in using Adobe Photoshop and

Lightroom

• Sales Representative Skills and

Qualifications: Customer Service, Meeting

Sales Goals, Closing Skills

• Can work with minimum supervision and

work productively alone

• Competent in every duties and

responsibilities assigned

• Facilitate the used of Medical equipment

• Territory Management, Prospecting Skills,

Negotiation, Self-Confidence, Product

Knowledge

With Regards,

Angelin C. Espina

Contact this candidate