Mehdi IHARDANE

Born in **/**/**** in Casablanca, Morocco

75th Moulay Youssef Street No. 19

Mobile: +212-********* / +212-*********

Email: adach1@r.postjobfree.com

Service Engineer / Aftersales Specialist

Several years experience in automotive aftersales, service Marketing,

Warranty Operations, workshops and Field management

QUALIFICATIONS

-Capacity to manage Aftersales Area with over than 13 dealers

-Thorough Knowledge in Automotive repair, also on Luxury vehicles, and basic knowledge on Classic Cars

-Interface between the Manufacturer and the Aftersales Area

-Proven ability to build strong rapport with personnel, dealers, different kinds of suppliers and customers, based on knowledge, professionalism and integrity

-Proven capacity to build-up Brand integration on Market

PROFESSIONAL EXPERIENCE

Warranty Manager

KIA MOTORS Morocco Casablanca, Morocco. 02/2018 until now

- Warranty Operations Management

- Audits

- Training (11 dealers)

- Parts Mark-up and Labor rate reviews

Aftersales Area manager

KIA MOTORS Morocco, Casablanca, Morocco. 03/2015 to 01/2018

- Aftersales activities Management (3 branchs and 11 dealers)

- Non-Technical training for Technicians/ Service Advisors / Service Managers

-Technical Support in cooperation with KIA MOTORS CORP.

- Audit Warranty cases

-Creating new dealerships

- Conflits handling

Mechanical Workshops Supervisor

Mercedes-Benz Morocco (AUTO NEJMA Maroc S.A), Casablanca. 09/2012 to 01/2015

-Handling technical requests from dealers on critical cases

-Field Support to dealers for Service Organization and Standards (based on the Workshop Process 2010) and critical repair (Hybrid and AMG)

-Development of documentation for repair methods, recall/service Measures, TIPS documents, new

technologies and procedures

-Customer Managing

-Supervising 5 Teams of 4 technicians, in cooperation with 4 Service Advisors -Supervising critical cases in several workshop in Morocco

PROJECTS

-Recruitment organization for Mercedes-Benz Aftersales Staff for new Branch (Tangier, Morocco)

-MB Standards Implementation for a new Dealer (AIT MAHDI, Casablanca, Morocco) -Establishing the Balance Sheet for Morocco Warranty Labor time Rate

-Project Manager for introduction the Xentry Portal Vehicle Information in Morocco in cooperation with the Regional Rollout Delivery Center Turkey

CERTIFICATIONS

-Service Operating Process • XENTRY TIPS Case Processing

-Mechanical, hydraulic and pneumatic Repair Methods on Industrial Vehicles

-New Transmission 7G-DCT (7 Gears – Double Clutch Transmission) – Operation and Diagnosis -Gasoline Engine M270 – Operation and Diagnosis -Diagnosis on Security and Comfort Systems

-Xentry Portal (Use in Service Reception)

-Telematics Accessories and Retrofits

- KIA Intelligence Warranty Information (KIWI) Master degree

- Field Management KIA MOTORS (certified degree)

EDUCATION

2007 – 2011: Mechanical Engineering Degree – Mohammedia Engineering School (Ecole Mohammedia des Ingénieurs- Rabat, Morocco)

2005 – 2007: Preparatory classes for Engineering Schools in Physics and Engineering Sciences (Mohammed V Preparatory classes – Casablanca, Morocco)

2005: Bachelor of Mathematics

INTERNSHIPS

July 2008: Workman Training – Peugeot/Citroën Aftersales Workshops – Casablanca, Morocco

-Discovering / Touch the mechanics/technicians work

-Diagnosis and replacement on several systems/components

July/August 2009: Engineer Course – AIRBUS Affiliate “MAROC AVIATION”

-Insertion on the project of optimizing the consumption of cutting tools for composite parts

-Proposal of solutions

February-July 2011: Graduation Project – SAFRAN Affiliate “AIRCELLE” -Optimizing the use of the autoclaves for composite polymerization -Reorganization of the production workshops

SOFTWARE

LANGUAGES

Mercedes-Benz Applications: EVA – WIS – EPC –

Arabic: Mother Tongue

Xentry Portal

French: Bilingual

E-training – XSF – Advantages Online – Xentry

English: Professionnal

Deutsch : A1 (B1 in preparation)

TIPS writer

KIA MOTORS Applications : GSW – WPC- GWMS – GQIS - KDA

Deutsch: Basic knowledge (A1 and A2

Others: Microsoft Office – AutoCad – CATIA –

levers on Goethe Institute of Casablanca,

SolidWorks

Morocco)

HOBBIES

Fishing - Guitar Bass - Travelling and Camping - Bodyboarding

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