KERALA - 689533
I am looking forward for a new platform, where I can be a leading contributor to the organization growth and utilize my energy levels to ensure my growth/stability.
Human Resources professional and Business Analyst with over 13+ years of management and supervisory experience. Proven abilities in organizing management workflow and using a proactive approach to problem solving. Work with employees at all levels as the liaison for human resource generalist affairs. Demonstrate commitment to leadership through positive contributions in boosting employee morale, improving retention and productivity rates, and streamlining policies and procedures. Possess strong communication, interpersonal, public relations, and leadership abilities.
Areas of Expertise
• Human Resources Generalist Affairs
• Benefits and Compensation Administration
• Management Training and Development
• Wage and Salary Analysis / Employee Surveys
• Employee Grievance Proceedings
• Educational Presentations and Seminars
• Cost Controls and Benefit Analysis
• Supervision and Recruitment
• Employee Relations and Retention
• Performance Appraisal methods
• Sales & Pre-Sales Report & Scorecard
• Project Planning and Management
• Win-Loss Analytical Report
• Key Win/Loss updates
• Business case development
• Planning and monitoring
• Eliciting requirements
• Translating and simplifying requirements
• Modeling techniques and methods
• Budgeting and forecasting
• Financial modelling & Variance Analysis
• Pricing & Reporting
WIPRO LTD. Cochin, India
Designation-Operations Lead/Team Manager/ Executive, December 2008- Present
Business Analyst: - Developing technical solutions to business problems or to advance a company’s sales efforts, begins with defining, analyzing and documenting requirements. Managing requirements at the project level can help fulfill business needs and collaborating with financial reporting and IT teams to develop initiatives & strategies that optimize costs & improve internal and external reporting. Monitoring data quality metrics and ensure business data and reporting needs are met.
In addition to performing financial and operational modelling, to develop new models that underpin sound business decisions. The end goal is to provide financial insights that help the decision-making process, and align capital and resource allocation within the business budget and it also drive fresh initiatives for financial planning and business intelligence systems.
Analyze and prepare Sales, Pre-Sales Reports and Scorecards &Win-Loss Report.
Translating and simplifying requirements as per the business operational excellence.
Assisting the Company Directors, Senior Vice Presidents, General Managers, Practice Directors with the business case
Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
Prepare technical reports by collecting, analyzing and summarizing information and trends
Contribute to team effort by accomplishing related results as needed
Conduct and coordinate financial, product, market, operational and related research to support strategic and business planning within the various departments and programs of the client group
Interpret, evaluate and interrelate research data and develop integrated business analyses and projections for incorporation into strategic decision-making
Perform daily, weekly and monthly reviews and analyses of current processes using operational metrics and reports
Suggest changes to senior management using analytics to support your recommendations. Actively participate in the implementation of approved changes
Create informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement
Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues
Identify problems within a business, including through using data modelling techniques
Communicate with senior people in organizations to find out what they hope to achieve
formulate ways for businesses to improve, based on previous research
Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
Leading ongoing reviews of business processes and developing optimization strategies.
Staying up-to-date on the latest process and IT advancements to automate and modernize systems
Performing requirements analysis.
Effectively communicating your insights and plans to cross-functional team members and management.
Gathering critical information from meetings with various stakeholders and producing useful reports.
Updating, implementing and maintaining procedures.
Prioritizing initiatives based on business needs and requirements.
Managing competing resources and priorities.
Monitoring deliverables and ensuring timely completion of projects
HR Activities: - Team handling, making reports, answering employee queries (HRSS), appraisal, employee movement etc.. working with team on new Hire on People Soft/ SAP, Service Rewards, Workforce management, Incentives Calculation, Correction People Soft fallouts, Garnishment, Background Verification, Termination and Retirement,Promotions and Demotions Transfers,Pay rate changes including salary change during promotions and demotions. Leave of Absence (LoA) and Return from Leave (RFL). Processing weekly, biweekly, monthly and quarterly Incentive files. Updating Direct Deposit information. Name, Date of Birth, Gender changes based on monthly queries. Off-cycle, On-cycle checks, Salary adjustments, Vacation & Holiday payouts. Updating associates tax information. Generating employee’s Wage History on request.
Being a part of the HR Operations department in Wipro, my role involves managing and guiding my team to perform their roles & responsibilities in a timely and accurate manner.
Understanding the management & team’s requirements and ensuring that both synchronize to one single statement, which is customer satisfaction.
Carried out annual reward related equality audits ensuring fairness and consistency in the operation of reward recognition and benefits strategies and related policy procedures and systems.
Responsible for developing long and short-range plans for the purpose of achieving organizational objectives in the most efficient and timely manner
Support the operation of Reward Committees and annual performance review and bonus
Ensures deliverables are prepared to satisfy the project requirements.
Maintain the Process Documentation and Process Flow for all the sub-process( Prepare Process Maps, SOPs, Case Management design )
Efficient use of resources and turnaround times for key deliverables.
Recruits, interviews, tests, and selects employees to fill vacant positions.
Plans and conducts new employee orientation to foster positive attitude toward Company goals.
Keeps records of benefits plans participation such as insurance and pension plan, personnel transactions such as hires, promotions, transfers, performance reviews, and terminations, and employee statistics for government reporting.
Coordinates management training in interviewing, hiring, terminations, promotions, performance review, safety, and sexual harassment.
Advises management in appropriate resolution of employee relations issues.
Responds to inquiries regarding policies, procedures, and programs.
Administers benefits programs such as life, health, and dental insurance, pension plans, vacation, sick leave, leave of absence, and employee assistance.
Prepares employee separation notices and related documentation, and conducts exit interviews to determine reasons behind separations.
Prepares reports and recommends procedures to reduce absenteeism and turnover.
Represents organization at personnel-related hearings and investigations.
Client Management Responsibilities:
Operationalize client process delivery systems and improvements areas.
Acts as a main point of contact with HR and Transiting team for Centre Operations to establish smooth/strong communication channels with client.
Conduct monthly review meetings with Onshore Client (Directors, Onshore Process SPOC, SME’s, HR Operations Head and HR Program Managers).
Escalate potential service issues to BU heads.
Engage support team like Quality, Training heads to ensure achievement of common HR objectives.
Evaluate direct reports and review the evaluations/development plans (One-O-One - Monthly/Quarterly/Yearly Basis)
Ensure Success of R&R (Reward & Responsibility) programs.
Train team members on new operational procedures, policies and organizational objectives.
Monitor and implement the promotion and award processes.
HCL Technologies Ltd.
Designation- Sr. Technical Support Officer October 2005- September 2008
Troubleshooting OS-related problems (Windows XP), Connection issues, Browsing issues.
Assisting customers in Configuring Microsoft Outlook Express and trouble shooting related issues.
Expertise in trouble shooting customer wireless issues through Remote Assistance.
Optimizing windows operating system for faster browsing, download and Internet speed.
Installation and optimizing Antivirus, Anti-Spyware, Firewall and other security related software.
Received “WIPRO Excellence Award” for Q3 (2011 – 2012)
Received “Dare 2 Differ Award” from WIPRO Ltd., for Sep ‘10
Received “Wizard Award” from WIPRO Ltd., for Sep ’11, Apr ’12 & Sep ’12
Received “Innovator Award” from WIPRO Ltd., for Apr ‘13
Received “Excellence Award” from WIPRO Ltd., for Sep ‘14
Achieved 100 % accuracy consistently and awarded for maximum production.
Awarded as “The Most Valuable- Employee”
Received appreciations from clients for TAT, problem solving and Accuracy.
Awarded as one of best performer both in terms of high productivity and quality.
Received “Spotlight Award” from WIPRO Ltd., for Sep ‘14
Received “Spotlight Award” from WIPRO Ltd., for June ’15, Oct’15
Received “Extra-miler Award” from WIPRO Ltd., for Feb ‘16
PROFESSIONAL SUMMARY AND STRENGTH
Comfortable and efficient in learning new things.
Excellent communication, convincing and presentation skills
Comfortable in Interaction with diverse groups
Good skills in analyzing data and designing databases
Strong problem analysis and problem solving skills with focus on goal achievement
Comfortable to relocate
Nurture a positive working environment
2001-2002: Diploma in Computers - CMC, Jamshedpur, India
2002-2003: IATA (UFTAA, Montreal, Canada) School of airlines and travel management, Cochin, India
1998-2001: B .Com., G.S. College - Nagpur University, Nagpur, Maharashtra, India
1997-1998: 12th Standard (equivalent to ‘A’ level) C.B.S.E Board India.
1995-1996: 10th Standard (equivalent to ‘GCSE’ level) C.B.S.E Board India
2014-2015: Post Graduate Diploma in Human Resource Management.
2015 :Post Graduate Diploma in Labour Law and Administrative Law (Pursuing)
ERP Packages: PeopleSoft 8.8,8.9,9.1, SAP
Operating System: Dos & Windows
Proficient on several computer applications - Microsoft Office, Tableau, BI Tool
Full Name : Thenalethu Ganapathy Rajeev
Father's name : Mr. Ganapathy Acharya,
Age : 38 years
Date of birth : 7th January 1981
Gender : Male
Marital Status : Married
Religion : Hindu
Mother Tongue : Malayalam
Nationality : Indian
Permanent address : T.G.Rajeev
Thenalethu House,Tharayil Jn.,
Mallapuzhassery, Aranmula PO,
Pathanamthitta DT, KERALA - 689533
Phone : 00 91-984*******
Languages Known : English, Hindi and Malayalam
Passport Number : N9652313
Reference : Available upon request
I hereby declare that all the above details are true to the best of my knowledge. Given the opportunity, I would prove to be an asset to the organization I serve.
Rajeev T G