Manager Support

**** ********* **. **** *****, IN ***** - Mobile Phone: 231-***-****

E-mail Address: ************@*******.*** LinkedIn: https://www.linkedin.com/in/matthew-marra-9a270520/

Profile:

Highly experienced Linux administrator, patching and upgrades primarily in a RHEL 4-7 environments including, testing and applying packages to assist the development teams implement software on updated platforms. Windows system administration. Server/network deployment planning, documentation, diagraming and maintenance. Ensuring 99.9% uptime with a 24/7/365 availability schedule and highly planned maintenance windows if at all possible. Heavy experience in leading/mentoring IT teams in the size of 7-14 people. Voice/SIP knowledge and enterprise call routing. Years of project management experience heavily detailed.

Platforms:

Linux/UNIX (Red Hat 9 – RHEL 7, Basic AIX tasks, CentOS 4-7, Basic Ubuntu tasks, SE Linux, IPTables, Samba

Windows 95/98/NT/2000/XP/Vista/2003/2008/7/8.1/10/2012/2016, Windows Domain / Active Directory administration

Basic MS Exchange tasks / Basic MS SQL tasks / Basic MS Access tasks / Basic SharePoint tasks

Cisco CLI experience with switches, routers and firewalls

TCP/IP, LAN/WAN, VPN, SSH, FTP/SFTP/FTPS

VMWare Server/Workstation ESXi 3.5/4/5,5.5,6,6.5

Oracle and other SBCs, FreePBX, Asterisk, VOIP support, soft phones and physical

Employment History:

Company: Matthew Marra

Fort Wayne, IN / Traverse City, MI

6/1/2000-present

Title: Sys Admin / Consulting

-Migration from RHEL 6-7 as well as other older RHEL/CentOS versions. This would also include other Linux distributions

-Moving in house VMware servers to Azure cloud

-Setup and maintenance of servers on VMWare hosts and physical servers.

-Miscellaneous security related tasks such as, patch management, scanning for vulnerabilities

-Physically mounting, cabling and any other tasks as needed

Consulting on new technology such as networking equipment to support their environment, servers and anything to help the client make sure they are keeping up to the demand of their users and any new applications they may need to help their businesses.

-Support of Windows Servers and Windows based applications (NT4-2019)

Supervisor – Matthew Marra (Owner/Founder)

Company: INdigital www.indigital.net

Fort Wayne, IN

6/22/15-12/31/2018

Title: VOIP Engineer / PAM Manager / Systems Admin

-In-house built application migration from RHEL 6-7 as well as other RHEL versions.

-Setup and maintenance of Asterisk servers on VMWare hosts and physical servers. Including setting up extensions, users, administrator using the GUI and CLI.

-Support Oracle SBC’s and deployment

-Maintaining inventory of virtual/physical equipment that was in my realm of support

-Working with Secure Server by Thycotic to setup our PAM solution

-Miscellaneous security related tasks such as, patch management, scanning for vulnerabilities

-VMWare administration

-Support of Windows Servers/AD/IIS/SQL (2008-2016)

Supervisor – Kent Claussen (CTO)

Company: ENS Group www.ensi.com

Fort Wayne, IN

6/22/15-3/16/16

Title: NOC Manager

-Maintaining out SOP for client support

-Keeping our SLA for clients on average to less than 1 hour

-Leading a 14 person team from tier 1 through 3 by mentoring new employees and passing escalation tickets ahead to engineers when needed.

-SCCM for our internal computers and classrooms

-Utilize Autotask to watch for tickets that had gone over our SLA’s

-Using N-Central for our RMM

-Manage 9 employees, quarterly reviews and yearly reviews

-Support of Windows, VMWare, Printers, Think Clients, Cisco Firewalls and switches

Supervisor – Chris Cawvey (MSP Practice Manager)

Company: Avon Protection Systems www.avon-protection.com

Fort Wayne, IN

2/15/15-6/19/15 (4 month Contract Position)

Title: Senior Systems Administrator

-Day to day operations of our 4 data centers located in London UK, Cadillac Michigan, Baltimore Maryland and Modesto

-Helping the other 4 system administrators when an escalation was needed.

-UCS blades, Nimble, SMC

-MPLS circuits

-SFTP servers

-RDS Portals with load balancing\

-Label printing using Bartender

-Veeam backups

Supervisor – Iain Craig (Group IT Controller)

Company: Bradford Scott Data Corp. www.bradfordscott.com

Fort Wayne, IN

6/23/2008-2/12/2015

Title: IT Director / Project Manager (6/23/08-2/14/2015)

-Leading a team of 12 people in day to day support of our clients and being the lead point of escalation when tier 2 needed to escalate an issue.

-50+ in-house servers and 400+ client servers running different varieties of RHEL Linux and Windows Server

-Purchasing, payroll, department salary budgeting, keeping track of inventory in/out, reviewing/updating project checklists, setting up training as needed for my team and myself, research and development of new technology

-Managing the projects on a daily basis to make sure the correct employees had exactly what they needed to be proficient in their every day projects

-Managing our remote data center

-Managing our clients tape and remote back-ups

-VOIP/PBX server (Cisco as well as Asterisk during my tenure)

-99.9% uptime and immediate response to disaster situations 24/7/365

-Creating checklist for every project we encounter

-Red Hat and CentOS servers as well as Windows RDP servers. Some AIX support as well.

-Employee Management

Supervisor – Kevin Kolar (Vice President) 260-***-****

Company: Bradford Scott Data Corp. www.bradfordscott.com

Fort Wayne, IN

10/9/2006-6/22/2008

Title: Conversion Department Manager

-Leading a 7 person team in a project management style role where I was responsible for making sure our team met deadlines.

-Data mapping from legacy databases to our Progress database

-Linux CLI support

-Training end users

-Data verifications

-Heavy use of Excel, Access and several other data analysis programs

-Detailed checklist creation

-Accounting knowledge

-Credit Union Knowledge

Supervisor – Bonnie Doolittle (Software Vertical Manager) 260-***-****

Company: Janco International www.jancointernational.com

Traverse City, MI

6/2000 – 02/2006

Title: U.S. Training Manager / Account Manager

-End user training and support of our software

-SQL database knowledge and ability to manipulate data

-Windows server and workstation administration

-Printer support

-Basic break/fix support of PC/server/printer equipment

-Customer satisfaction surveys

-Onsite support and installation of software

Education, Licenses and Certificates:

High School Diploma

Sault Area H.S.1992-1996

Sault Ste. Marie, MI

Major: Computer Science – Bachelor’s Degree

Lake State University 1996-2000

Sault Ste. Marie, MI

Professional References:

Bonnie Doolittle – Peer at Bradford-Scott – Director of https://fortwayne.safe-families.org

260-***-**** - ******.*********@*****.***

Dan Batdorff – Peer at INdigital – Project Manager at http://www.INdigital.net

260-***-**** – ***.********@****.***

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