Human Resources Generalist or Manager

Deborah Hernandez, PHR

310-***-**** Long Beach CA *********.*.*******@*****.***

Self-motivated hands-on Human Resources professional with a proven track record of performing a broad range of HR services and support. Extensive experience in Employee Relations, Coaching, Employment Law Compliance, Performance and Change Management, Investigations, Benefits, Recruitment, Policies, and Procedures. Highly motivated to succeed and reach desirable outcomes using solid business acumen, employee goodwill, and effective multi-tasking. Establish and continue strong, long-term relationships at all levels. Skillful navigating competing priorities and ambiguous situations in fast-paced, intense settings.

TECHNICAL SKILLS

Microsoft Office, Word, Excel, Outlook, PowerPoint, ADP Etime, Oracle PeopleSoft, Ceridian Dayforce, IBM AS400, SyteLine Suite, Rentalman Suite, Magic, ATS, Epicor, TrakTik

EDUCATION

California State University, Long Beach, Bachelor’s degree, Dean’s List

University of California, Irvine, Conflict Management (4 courses), In Progress

U of Minn., Carlson School of Management, Certificate of Human Resources Management (2017)

Alison, Diploma in Human Resources (2015)

California State University, Long Beach, Certificate in Business Analysis (2013)

2017 - Present Servexo Protective Services, Gardena, CA

Human Resources Specialist

• Build HR department from the ground up; develop metrics, goals, formulate Employee Rewards program, ensure HR local, state and national compliance, partner with cross functions to build cooperative relationships and teams

• Maintain confidential employee files, keep time and attendance statistics, payroll backup

• Talent Management: High volume recruiting for all positions, compose job descriptions, interviewing, trained Managers on Performance Management evaluations hiring, onboarding, retention, coordinate exit interviews

• Day to day focus on Employee Relations as a primary point of contact for employees, establish positive relationships, facilitate change in all U.S. locations, interpret policies and procedures, conduct investigations to resolve issues in a fair, compliant manner, respond to Unemployment Claims, attend hearings and appeals

• Administer various benefit plans and programs including Leaves of all types (LOA), Open Enrollment, maintain HRIS, reporting statistics for government reporting i.e., OSHA, EEO, DWC1, 5020, etc.

• Audit benefit billing, verify employee eligibility, online enrollment, changes or cancellations of benefits

• Training and coaching employees in the use of available and innovative technology

• Performed audit of shared HR drive, built additional folder trees for payroll and management

2016 - 2017 Western Regional Delivery Service, Fullerton CA

Human Resources Manager (Contract)

• Guide managers and employees on Employee Relations, coaching, conflict resolution, AA/EEO, perform investigations simple to complex, coordinate and participate in disciplinary meetings, aid in settlement negotiations, work with managers to increase retention, time and attendance, HRIS, backup payroll

• Leaves of Absence along with tracking and maintenance of all records (FMLA, CFRA, WC, PDL, etc.), wage and hour laws, time and attendance, communicate with employees to assure a level of understanding of leave rules

• Administer benefits programs, Open Enrollment, reconcile monthly billings, work with vendors to clear individual issues, research and deliver Wellness information and activities to employees via various methods

• Developed Performance Management process, work closely with leadership on talent development, consult on training needs, develop and deliver training sessions

• Cooperatively develop, interpret and implement policies and procedures to create a positive culture, encourage employees to participate in training, contribute to business/department planning

• Evaluated all pending Workers Compensation cases working with Safety Manager, updated 90% cases by negotiating settlements, clearing liens and reaching agreements on treatment plans

• Completed in-depth audit and cleanup project of all confidential employee files to ensure compliance

2015 – 2016 Breville USA, Torrance CA

Human Resources Generalist (Contract)

• Consult on Employee Relations, conduct internal investigations fairly and promptly, partner with stakeholders to identify root causes, develop action plans, serve as an employee advocate

• Leaves of All Types, administration, attendance, worker’s compensation, benefit programs, and Open Enrollment

• Collaborate with leadership to change employee handbook to support a recent acquisition

• Handle all Workers Comp claims; first report, interviews, 3rd party partners, and medical liaison

• Schedule and conduct training on diverse topics including change training, harassment, violence, etc.

• Full lifecycle recruitment: Interviewing, processing, onboarding, exit interviews, multi-location

2014 – 2015 BakerCorp, Seal Beach CA

Billing Support Specialist (Contract)

• Research, analyze and resolve contract exceptions for 2 largest U.S. and 2 Canadian branches

• Provide superior Customer Service via phone, email and customer portals, daily, weekly, and monthly deadlines

2014 Stewart Filmscreen Company, Torrance CA

Human Resources Generalist (Contract)

• Handled department for 6 weeks when Manager and Coordinator left on unexpected leaves

• First level contact with employees, Supervisors, and Managers on HR policies, procedures

• Partner with IT consultant to tweak older software, bring performance management online

• Collaborate with HR Manager to create, update and modify processes to be utilized by all departments

• Onboarding of new and contract employees, perform exit interviews, instruct employees in COBRA

2002 - 2013 Häfele America Co, Torrance CA

Human Resources Manager / Office Manager

• Key member of the location leadership team, frequent meetings with Executive Committee based on East Coast, Manager of Administrative departments, solid line supervision of 15 employees, dotted line responsibility of 70+

• Created a remote branch of Human Resources department serving a diverse population of internal and external multi-state employees in a fast-paced matrixed environment; implementation and management of HR programs for distribution and manufacturing company

• Achieved 67% improvement in unscheduled worker absences after conceiving and implementing program targeted to shift workers

• Leaves of All Types, administration, attendance, worker’s compensation, administer benefit programs and Open Enrollment

• 100% success for the employer while representing the company in EDD hearings and appeals

• Perform full-cycle recruiting for positions from non-exempt to salaried management

• Implemented 2 HRIS, trained Supervisors and Managers, designed management reports

• Promote employee acceptance of continuous change / improvement by partnering with Managers, Supervisors, Lead Persons; personal follow-up, administer change programs

• Coach, counsel management and employees on varied employment issues

• Coordinate Open Enrollment process made changes in HRIS programs and work with vendors

• Responsible for all computers, office machines, and supplies; inventory levels, proactive ordering of new supplies

• Process weekly, semi-monthly and monthly payroll for 175 employees

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