Employee Relations Manager
Resume:
Sheila H. Ackerson, M.A.
Rancho Cucamonga, CA 91730
909-***-**** ***************@*****.***
Strategic and innovative Human Resource Manager who translates business vision into HR initiatives that improve performance, profitability, growth and employee engagement. Empowering leader who supports companies and top executives with a unique perspective and appreciation that human capital is every organization’s greatest asset. Genuine influencer who thrives on tough challenges and translates visions and strategies into actionable, value added goals.
Signature Human Resource Qualifications
HR Best Practices, Employee Relations and Diversity, Talent Acquisition, Staff Coaching and Mentoring, Organizational Development, Employee Performance Improvement, Leadership Development, Change Management, Workforce Planning and Development. Disciplined and flexible problem- solving approach that balances business goals with employee needs.
Home Helpers Home Care and Direct Link, Rancho Cucamonga, CA
September 2017 to present
Human Resources Manager/ Owner
Responsible for Marketing the company and building relationships with referral partners for client referrals.
Facilitate recruiting, hiring, orientation and training for new home care aides.
Manage home care aides and in-home assessments.
Perform payroll and the scheduling of clients and caregivers
Expedite backgrounds checks, live scan fingerprinting, drug testing
Handle workman’s comp claims and employee relations concerns
Complete Client consultations with potential clients and their family members.
Participate in conference calls with franchise business partners.
Maintain Websites; Facebook, Instagram, Twitter, LinkedIn, Pinterest Care.com, AgingCare.com
AC Pro, Fontana, CA
May 2018 to June 2019
Human Resources Manager
Provided HR Leadership for the company’s 505 associates within the CA, NV and AZ warehouses, branch stores and VMI’s.
Facilitated the recruiting, interviewing, hiring, selection, and orientation for all new managers and associates. Expedited all background checks and drug testing for all potential new hires; CA warehouse and branches only.
Responsible for leading and advancing all aspects of the Human Resources function including coaching, mentoring, development and bench/ succession planning for critical positions within the organization.
Handled Employee Relations and the effective investigation and resolution of employment issues and concerns. Advised management on proper counseling procedures, documentation of conversations and incidents, and when verbal conversations should lead to written warnings, up to termination.
Educated and encouraged management in maintaining positive associate relationships through clear and honest communication, utilizing opinion surveys as potential for growth and when needed asking for support from a training perspective.
Responsible for the compliance of all local, state and federal employment laws, regulations and requirements including wage rates, EEO, ADA, FMLA and Cobra.
Assisted associates with personal leave of absence requests, FMLA and workman’s compensation claims.
Led the 2018 Annual Performance assessment process. Wrote a new management annual review and revised the 2017 associate review. Created both a Manager and Associate Manual on how to write an effective annual review.
Recommended compensation adjustments according to established benchmarks and knowledge of prevailing market rates for the manufacturing industry to include; bonus programs for all warehouse associates, branch management, associates and drivers.
Maintained Hiring Websites for all CA, NV and AZ job postings.
Target Distribution Center, Fontana, CA
August 2005 to November 2015
Human Resource Manager
Subject matter expert on local, state and federal laws and policies.
Supported employees and management with employee relations issues to ensure a positive company culture,
Guided company through 9 successful Operational Audits for 100% compliance.
Led HR initiatives and fielded/ resolved any HR and benefit related questions and inquiries.
Facilitated Policy and Procedure changes, performance improvement initiatives and Best Team surveys to building team to educate and answer questions.
Presented medical insurance open enrollment information to all employees to ensure they understood their options and made informed decisions when choosing a plan.
Conducted executive interviews, new hire orientation, exit interviews and leaves of absences.
Utilized leader’s development tracker to assess the skills, performance and behaviors of leaders for succession planning.
Counseled managers in handling employee relations issues.
Coached managers on supervisory skills to increase communications, clarify expectations and improve performance.
Mediate and conflict resolution on employee issues using current policies and disciplinary actions.
Reconciled a team that was experiencing employee morale issues. Interviewed team members and leadership, observed team meetings, created team building exercises and mandatory training.
Planned team member events to support recognition for performance, safety and policy compliance.
Education
National University, San Diego, CA
Bachelor of Business Administration, emphasis in Human Resources
Graduated 1998 3.75 GPA
National University, San Diego, CA
Master of Arts, emphasis Management
Graduated 2000 3.95 GPA
Cal State Fullerton, Fullerton, CA
Human Resource Certification
Completed 2016 4.0 GPA
Skills
Bilingual, Spanish spoken, written and read fluently, Computer literate; Word, Excel, Power Point, Outlook.
Interests/ Activities
GSGLA Girl Scout Troop Leader, Troop 4984 – Rancho Foothills, Companion Hospice Care Whittier; Bereavement Counselor Volunteer, Sacred Heart Parish School, Rancho Cucamonga; Parent Volunteer.
Contact this candidate