La Cresha Johnson
To help an organization and utilize my people and management skills to help improve customer outcomes in the service industry.
San Francisco State University, San Francisco, California
Dance Major, BA
Certified Fitness Instructor
Nov. 2018-January 2019
Operations Admin I (Special Assignment)
Filing drivers’ files for PND
SWAK Area: Relabeling & Intercept of packages; sort outbound packages
Unload and Bulk Area: Retape, relabel, and amend address change packages
QA Cage: Process damage reports and deliver packages; Retrieve tugger license
Federal Express, Norcross, GA
Load and unload sorted packages in a fast paced environment and ensure that Fedex Ground continues to deliver packages to its customers on time and wth care.
Responsible for the physical loading, unloading, and sorted packages by hand which included lifting, pulling, carrying and placing packages carefully and safely.
Call Center Recruiter Aderholt Agencies] [Roswell, GA]
Handled outbound call center calls
Worked on marketing team to support sales team and sales calls.
Used Salesforce.com to enter contacts, track contacts, and track all sales leads.
Recruit potential insurance agents
Meet weekly minimum sales quotas
Handle and deal with complicated customer calls
July 2000-September 2016
Accounts Payable Rep Spinks Technologies, LLC] [Nationwide]
Via Quickbooks, handled invoice payments to subcontractors.
Managed the entire pay cycle for vendor payments of invoices.
Contacted vendors to manage the accounts receivables invoices due and collections.
Managed the timesheets from all contractors and converted timesheets to invoices.
Delivered invoices to subcontractor companies and managed invoice terms.
Used Quickbooks to set up vendors in the system.
Used Quickbooks to setup banks in the system.
Used Quickbooks to closeout invoices when payments were made by vendors.
Handled all customer/vendor calls as well as calls and questions by contractors onsite.
January 2009-July 2016
Fitness Trainer LA Fitness [Tucker, GA]
Worked with Sales Team to orient and assess customer's fitness and training goals.
Established benchmarks for weight goals and fitness goals for each client.
Worked with over 150 clients to personally make sure fitness goals were met.
Worked daily with customers to improve strength, cardio, and fitness.
Awards and Acknowledgments
Won first place in my first fitnesscompetition (Seen on YouTube)
Recognized as top trainer at LA Fitness