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Customer Service Social Media

Houston, TX
September 13, 2019

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Robert William Solomon



Proficient in Web Design and Computer Programming: Java, SQL, HTML, CSS3, C#, CAD, BASIC,

Certification/Licensure: Universal Technician for Freon

Proficient in Microsoft Word, Excel, PowerPoint, and Outlook

Windows OS


Lyft, Houston, Texas Driver 03/2019 - Present

Drive customers to their destination

Provide high level of customer service and satisfaction

Earned a 4.99/5 rating

Intrepid Robotics, Houston, Texas Robotics Developer Project Manager 06/2014 – 01/ 2017

Develop and configure automation processes aligned to technical design documents (TDDs).

Monitor and report out key production metrics, seeking to understand when difficulties arise, what barriers to success exist, and why our data-driven goals become impeded.

Ensure compliance for design coding standards, policies, and procedures. Luby’s Cafeteria, Inc., Houston, Texas Lead Line Server 10/2011 – 06/2014

Managed daily operations of store serving stations, increasing sales by $75,000+ annually.

Provided floor sales leadership and supervised 5-8 associates.

Managed store closing duties, including restocking items and ensuring compliance for established productivity, quality, and safety metrics.

Gulf Coast Air Conditioning, Inc., Houston, Texas Field Service Technician 10/2006 –06/2008

Troubleshot, and repaired systems by identifying malfunctions and replacing parts and components.

Assessed customer service needs; repaired and installed appropriate components. Traveled throughout assigned regions to provide prompt service to new and existing customers.

Conducted preventive and corrective maintenance on bearings, pumps, polyphaser motors, shaft alignments and fans; documented all maintenance/repair actions and managed equipment records. Airko HVAC/R, Houston, Texas Owner, Operator, and Lead Technician 11/1978 – 01/ 2006

Solely launched and managed successful HVAC/R Corporation, overseeing between 10-14 associates.

Completed all purchase orders and customer invoices; fulfilled customer HVAC/R needs; maintained timely correspondence with clients throughout duration of sale and installation.

Directed activities and traffic on the company’s website and social media accounts. Veteran Status: United States Air Force, Honorable Discharge: EDUCATION

School of Mathematics and Science, American Intercontinental University, Houston, Texas Bachelor of Science in Information Technology, Focus in System Analysis and Design, May 2014

• Graduated Magna Cum Laude, Cumulative GPA: 3.998

• President, International Information Technology Club; 5,000+ members

• Member, Epsilon Pi Tau Information Technology Honor Society Printed by BoltPDF (c) NCH Software. Free for non-commercial use only.

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