Manager Executive

RESUME

Kanchan Todase(Shirbhate)

Mob: +918********* Gmail: *******.******@*****.***

CAREER OBJECTIVE:

“I believe I possess the necessary skills and experience you are seeking and would make a valuable addition to your company. As my resume indicates I possess more than 14 years of experience in the collection field. My profession history includes position such as collection manager at Loksuvidha finance.”

Loksuvidha finance Ltd: Collection and Call Center Manager

JOB PROFILE & RESPONSBILITIES:

Managed all stages of collections for all location.

Tasked to increase overall collections and manage to collection unit of 30 people.

Developed and implemented all policies and procedures, collection strategies, resource allocation, and inventory flow for each collection unit.

Audited and implemented new procedures to maximize collector performance.

Communicated directly with clients regarding performance, projections, and various other reports

Improved collection tools by working with IT

Coordinated all activities in the collections department and lead a team of productive employees.

Worked collaboratively with clients as well as high-profile accounts.

Oversaw collections initiatives and interacted with executives to meet organizational objectives.

Provided training and mentoring to collection staff.

Work with sales staff and all departments to improve all customer issues.

Set the process for team to manage collection & recovery.

Taking action against integrity.

To recruit new calling staff and to create their employee ID, To give them training.

Handling back office calling staff.

Maintain daily MIS of Calls done

To coordinate with Collection Manager of field

Admin Work like to Maintain telecalling unit, employee data, repossessed vehicle data and maintain all type of agency bills.

Location- Indore, Dewas, Ujjain (MP),Raipur (CG), Nanded, Jalna, Parbhani, Aurangabad Wardha, Chandrapur, Latur, Nashik, Malegaon (MH),Jalgaon,Dhule, Chhindwada(MP).

Successfully implemented new technologies and process automations to encourage continuous improvement.

Taking care of Collection portfolio from BKT-X to Wright off

Responsible for Target Achievement in TW loan for respective BKTs and locations.

To coordinate with Collection Manager for daily Cash Deposition.

Taking care of Collection portfolio under control across.

Bounce and Penalty target achievement.

Handling, motivating, coordinating & solving the problem of the Agency executive and telly caller Track all kind of audit related works. Making & maintaining relation with customer & solving Problem of them

Refresh Financial Services: Back Executive As Admin Executive

JOB PROFILE & RESPONSBILITIES:

Provide general administrative and clerical support including mailing, scanning, faxing and copying to management .

Maintain electronic and hard copy filing system

Open, sort and distribute incoming correspondence perform data entry and scan documents.

To recruit telle calling staff to train them, to maintain their work data.

Idea Cellular: Front Desk Executive

JOB PROFILE & RESPONSBILITIES:

Greets and welcome guests.

Operate cash drawer, handles cash, checks and credit card payments.

Provided excellent customer service

All other duties as assigned.

CAREER GRAPH:

Collection and Call Center Manager

Loksuvidha Finance Ltd .

Jun 2011 - Present

Back Office/ Team Lead

Refresh Financial Services

Jul 2010 – April 2011

Front Desk Executive

Idea Cellular

Jan 2010 – May 2010

COMPUTER SKILLS:

MS-CIT “NIIT Computer Institute, Nagpur” Oct 2008, with 86%.

Sound Knowledge in Windows based application software’s like MS Office, MS Excel a PowerPoint

Good operational and computer skills.

EDUCATION:

Course

Institution

Year

Percentage

MCM

Lokmanya Tilak Institute of Management - Nagpur University

2010

66%

B.A

C.P & Berar College - Nagpur University

2005

56%

HSSC

Lakhotiya Bhutada VidyaLaya Kondhali - Nagpur

2002

63%

NON-TECHICAL PROFICIENCY

Energetic, capable to locate useful priorities to accomplish instant and long-term goals and accumulate operational time limit.

Good oral, written, and interpersonal skills.

Strong verbal and written communication skills in English, Hindi & Marathi

Work by standards & best practices with innovations and smartness

Created interpersonal proficiency, having contract with assortment of employees, professionals as well as customers

Ability to use tact and skill in dealing with staff, management

PERSONAL DETAILS

Name : Kanchan Todase

Date of Birth : July 25, 1984

Nationality : Indian

Marital Status : Married

Address for Communication : C/o Arvind Hote jaiprakash Nagar Nagpur

Phone : +91-860*******

E-mail : *******.******@*****.***

DECLARATION

I strongly believe in innovation and standards. I take interest in setting up the same with organizations I work for.

Date:

Place: Nagpur Kanchan Todase

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