Customer Service Executive Assistant

Nelerene J. Barnes

**** **** ******

Temple Hills, MD 20748

Phone: 301-***-**** s Cell: 301-***-**** s Email: ********@*****.***

SUMMARY

Other than excellent administrative skills, personal characteristics include:

Flexible, self-starter with a “can do” attitude

Positive outlook

Organized

Exceptional customer service, with the ability to diffuse difficult situations

Extremely productive in a fast-paced, high stress, environment

PROFESSIONAL EXPERIENCE

ASSOCIATION OF AMERICAN UNIVERSITIES, Washington, DC, January 1998–May 2019

Office and Meetings Assistant/Receptionist

Receptionist duties include greeting visitors, answering multi-line phones, screening calls, and sorting/delivering mail, maintaining the office supply inventory, maintaining a professional office appearance, coordinating with the building maintenance department and vendors, and providing administrative support to the senior executive assistant to the president and other AAU staff. Meetings Assistant coordinates the use of AAU’s conference rooms as well as assists with the logistical and administrative planning and support for AAU’s constituent meetings. Provides on-site administrative and logistical support at the AAU Membership and Partners constituent group meetings.

LOWE’S OF LARGO, MD, March 2006 – March 2016 (Part-time)

Customer Service Cashier

Responsible for handling all customer inquiries, sales, and returns at the Customer Service/Return Desk, operating cash register, processing customer payments, bagging customer goods, processing customer returns, answer phones, facilitate customer special order pickups, log in shrink inventory, etc. Greet and acknowledge all customers in a friendly, professional manner and provide quick, responsive customer service. Responsible for all other duties as assigned.

ADECCO TEMPORARIES (Silicon Graphics/Cray Research), Washington, D.C., January 1997–January 1998

Administrative Assistant/Receptionist

Greeted visitors, answered multi-line phones, and screened calls. Sorted and distributed incoming mail and posted domestic and international mail. Arranged for office couriers and express mail pick-up. Updated manuals and office brochures. Ordered relative publications, inventoried and ordered office supplies, and coordinated arrangements for meeting functions.

HOMEMAKER – January 1992-December 1996

USA TODAY, Arlington, VA, September 1989-November 1991

Automatic Call Distribution Specialist

Processed incoming calls and delivered messages. Conducted internet research for Gannet and USA Today employees. Served as back up receptionist, directed visitors to appropriate offices, and distributed packages.

EDUCATION

Graduate School USDA, Washington, D.C., 2002

Davis Memorial Goodwill Industries (DMGI)\IBM Comprehensive Vocational Academic Center, Arlington, VA, May 1996.

McKinley Senior High School, Washington, D.C., 1979-1981

COMPUTER SKILLS

Microsoft Office 365 including SharePoint, Word, Excel, and PowerPoint, Windows, Macintosh software (Microsoft Word and WordPerfect), Salesforce CRM platform, and Blackbaud accounting software.

Experienced with Merlin AT&T 25 Telephone System, Rolm Phone System and Inter-tel Phone System.

Contact this candidate