Customer Service Data Entry

Roberta Wahl

*** *** ****** #* ******, IA ***** 515-***-**** *********@*****.***

SUMMARY OF QUALIFICATIONS

Ability to interact with diverse members of the general public and senior management in a team oriented atmosphere.

Strong aptitude in utilizing technology, oral and written forms of communication.

Ability to plan, organize and manage time in order to meet deadlines.

Effective skill sets in data entry of highly confidential information into database systems, Microsoft Word and Excel applications.

Accomplishments

* Recipient of the 2015 Individual Governor's Volunteer Award

Iowa Council on Homelessness appointments:

1st Term 7/1/2014 – 6/30/16

2nd Term: 7/1/2016 – 6/30/2018

Develop a process for evaluating state policies, programs, statutes, and rules to determine whether any should be revised to help prevent and alleviate homelessness.

* Nine year participant with the Legal Guardianship program through the Polk County Attorney’s Office and Department of Human Services

Polk County Election Office

120 2nd Avenue, Suite A

Des Moines, Iowa 50309-4757

Precinct Chairperson for URB2, Primary Election for Governor 6/5/2018

Precinct Chairperson, for DM24, School elections 9-12-2017 and City election 11-7-2017.

Precinct Chairperson, for DM24 Special Sales Tax Election 3/6/2018 and

Poll worker, Precinct DM 044 – Register individual voters to vote for 2016 Presidential Election.

EDUCATION

Upper Iowa University

Organizational Leadership Certification

Anticipated completion March 2015

Grand View University

Masters’ of Innovative Leadership

Earned fourteen credits

Upper Iowa University, West Des Moines, IA

Obtained Bachelor of Science in Public Administration

PROFESSIONAL DEVELOPMENT

Teaching & Learning conference, EDCR 26940 focused on sharing and discussing best practices in higher education teaching and learning, while allowing for interaction with and among session participants.

Research session: Designed to inform participants of the design, implementation, and results of empirical research focused on teaching and learning in higher education.

WizIQ Workshop – Participants in this workshop learned about various features and tools of a virtual classroom and created a live virtual class

Leadership Development “Do More in the City”, sponsored by the Greater Des Moines Partnership

“Mastery of Community Leadership Certificate” received July 2011

Innovation/Entrepreneurialism – Community Engagement – Urban Environments/Sustainability.

Series of community engagement and professional development. Each session was facilitated by prominent members of the Des Moines public and private sectors to engage participants in developing professional leadership skills.

PROFESSIONAL EXPERIENCE

H & R Block, Windsor Heights, IA Tax Seasons 12/2008-present

Title: Customer Service Rep/Tax Preparer

Prepare income tax returns for EZ1040, 1040A and amendments for clients. Provide information concerning required documentation for tax return and scheduling appointments. Extensive attention to details while reviewing tax documents.

Ability to establish and maintain a friendly, professional working relationship with clients.

Ability to maintain confidentially

Generating end of day reports and prepare bank deposits when required.

COMMUNITY INVOVLEMENT

July 2014 – June 2016

Iowa Council on Homelessness

Develop a process for evaluating state policies, programs, statutes, and rules to determine whether any state policies, programs, statutes, or rules should be revised to help prevent and alleviate homelessness.

Des Moines Area Community College Alumni Association in various capacities:

DMACC Alumni Board members since 1998 - present.

Featured Board member on the new Alumni Brochures.

Participant in the selection process for the Alumni scholarship program.

Alumni recognition award ceremony participant

Department of Human Services, Adult Legal Guardianship Program

Exercise knowledge and competence of State regulations concerning providing for the care, comfort and maintenance of the wards I represent. Ensuring the ward receives professional care, counseling treatment and services as needed.

Ability to work collaboratively with members of the Polk County Attorney General's Office, the Iowa Department of Human Services staff and the personnel of the residential care facility.

Teamwork is a major component in making any operation effective.

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