Professional Scrum Master

EXECUTIVE SUMMARY

Mr. Otchere is a proactive and results-oriented Scrum and Agile Certified Professional with over 10 years of professional experience that includes leading clients through Joint Application Development (JAD) meetings, architecting the designs of systems and leading system testing, quality assurance, and documentation functions. He is well versed in System Development Lifecycles (SDLC), Agile and Waterfall based development methodologies and facilitates effectively in a team context, erasing the divide between functional and technical teams by translating business requirements to technical capabilities that drive results. Additionally, he is recognized by clients for his creativity, objectivity, and commitment to develop resolutions for issues related to system functionality, design, and Customer Service. Possess an active Public Trust Clearance.

CORE COMPETENCIES

Application Lifecycle Management • SDLC • Agile Scrum Methodology • Business Requirements • Gap Analysis • Process Mapping & Improvements • DevOps Support • User Story Development • Project Management • Relationship Management • Reporting/Documentation • Agile Coaching • Customer Service/ Technical Support

End User Training • Technical Writing

Technical Skills

JIRA • SharePoint • Confluence • MS Office (Word, Excel, PowerPoint, Access, Outlook, Publisher, Visio, Project)

PROFESSIONAL EXPERIENCE

Senior Scrum Master, General Dynamics Information Technology, 2/2019 to Present

Navy Information Warfare Center Pacific

Serve as the Scrum Master for multiple, remote, teams and guide software development activities through facilitation of collaborative meetings with stakeholders to understand data and business system objectives, present system functionalities and elicit feedback.

Coach and assist team members to ensure that they are adhering to Agile & Scrum principles and framework.

Remove impediments that hinder development efforts.

Work with stakeholders to establish project scope and release cycles.

Utilize Jira to create, track and adjust user stories, spikes, project timelines and team member availability for multiple initiatives.

Coordinate all Scrum ceremonies, which include: Sprint Planning, Daily Stand-up, and Retrospective.

Provide status updates to Project and Program managers, which include reporting metrics.

Produce brown-bag sessions on Agile and Scrum practices.

Established guidelines and procedures for onboarding, for newly awarded contracts.

Created and maintained a comprehensive Key Skills Matrix to track the skillsets of the team members, across various projects. This document serves as guide when new contracts are rewarded and assists Project and Program Mangers in determining which resources can assist on different initiatives.

Scrum Master/Project Coordinator, Center for Organizational Excellence, 1/2018 to 2/2019

Office of Personnel Management (OPM), Data Warehouse Program

Serve as the Scrum Master and guide software development activities through facilitation of collaborative meetings with stakeholders to understand data and business system objectives, present system functionalities and elicit feedback.

Coach and assist Business Analysts and developers to ensure that they are adhering to Agile & Scrum principles and framework.

Remove impediments that hinder development efforts.

Utilize Jira to create, track and adjust user stories, spikes, project timelines and team member availability for multiple initiatives.

Coordinate all Scrum ceremonies, which include: Sprint Planning, Daily Stand-up, and Retrospective.

Provide status updates to Project and Program managers, which include reporting metrics.

Produce brown-bag sessions on Agile and Scrum practices.

Established guidelines and procedures for onboarding, for newly awarded contracts.

Created and maintained a comprehensive library of 25 standard operating procedures (SOPs), establishing uniformity of resources and normative procedures.

Scrum Master/Sr. Business Analyst, VMD Systems 2016 to 2018

Transportation Security Administration (TAS/TSA) and Department of Veterans Affairs

Supported the release efforts of various mobile & web applications for the Transportation Security Administration.

Perform scrum master duties in an Agile/Scrum environment to ensure the successful launch of mobile & web applications into production.

Remove obstacles and impediments for the team by escalating issues to leadership and utilizing quick-thinking and creative methods to ensure the delivery of customer solutions.

Analyze burn down charts and create sprint reporting metrics, which are presented to product owners and stakeholders.

Create process maps and data models to illustrate current and future features, enhancements, and UI/UX mockups.

Utilize technical writing acumen to Compose and review technical user stories and acceptance criteria in JIRA.

Collaborate with members of the Product, Business and Engineering Teams to develop and maintain Product Backlogs. Offer expertise to assist in sizing and prioritization meetings.

Organize scrum ceremonies for the team (Daily Stand-up, Planning, Retrospective, Grooming & Review/Demo)

Sr. Client Relationship Manager/Project Manager, 2013 to 2016

AOC Solutions Inc., Chantilly, VA

Supported the EnCompass application, an Accounts Payable and Card Management software sold to financial institutions, to maintain and simplify vendor invoices and merchant logs.

Served as Lead CRM and directed development efforts of the CRM team by capturing business requirements, prioritizing efforts, identifying any implementation deviations, and preparing customized metric reports to translate progress to stakeholders.

Managed stakeholders, cross-functional departments and 3rd party relationships to bridge communication gaps and identify product opportunity, creating clear and relevant requirements to maximize efficiency in existing products.

Respond to functional and technical elements of RFIs/RFPs with technical writing responses.

Performed Quality Assurance and UAT testing to ensure that requirements were executed effectively, providing reliable and relevant solutions to clients.

Lead and supervised two, CRM-based, client implementations from the discovery phase through deployment and maintenance.

Created and presented process maps and Visio diagrams that highlighted feature functionality and gap analysis to identify specific areas where additional technical support may have been needed and delivered supporting documentation.

Proficiency with software as a solution (SaaS) solutions.

Collaborate with Implementation Mangers to assist in the integration of various ERP systems, such as Oracle, PeopleSoft and Munis.

Construct customized reporting and site metrics to display usage trends which are used as a tool to determine areas of improvement for the site.

Lead Systems Analyst, 2012 to 2013

Novetta Solutions, Reston, VA

Provided support for the Data Services Environment (DSE) which was hosted on both classified and non-classified networks.

Responded to customer inquiries and support requests via telephone, email and Defense Connect Online (DCO).

Worked closely with software developers and testers to improve the functionality of the application for upcoming releases.

Utilized JIRA software for bug and defect tracking.

Monitored usage metrics and submitted bi-weekly and monthly reports to the Defense Information Systems Agency (DISA).

Created and implemented a satisfaction survey to analyze performance and areas of improvement

Prepared and presented training materials to prospective and current clients.

Provided support and training to Tier I staff based in Columbus, Ohio.

Top Secret Security Clearance required for this position.

LAN Administrator, 2010 to 2012

Tecolote Research Inc., Arlington, VA

Provided on-site, phone, remote, and on-call desktop support for internal employees in various locations across the country in Windows XP and Windows 7 environments. Recognized and rewarded for consistently providing top-notch client support.

Configured and installed Routers, Switches, and NAS devices.

Regularly met with support clients to maintain relationships and look for ways to improve the level of service provided.

Utilized Commercial of the shelf products (COTS)

Created and managed user email accounts on Microsoft Exchange 2010 and Active Directory.

Performed troubleshooting for network connectivity issues for LAN and VLAN offices.

Created images and re-imaged workstations with Symantec Ghost.

Created technical documents to detail IT policies and procedures.

Demonstrated proficiency in VMware software for monitoring a virtual network.

Worked with and demonstrated proficiency in Guardian Edge and Symantec Endpoint Encryption software.

Monitored Event Sentry and EMC alerts (SAN).

Performed daily differential, weekly, and monthly backup procedures with Backup Exec software.

Secret Security Clearance required for this position.

EDUCATION & PROFESSIONAL TRAINING

West Virginia University – Journalism/Advertising (2003)

Morgantown, WV

ICAgile Certified Professional

Certified Scrum Master (Scrum Alliance)

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