Office Assistant Customer Service

ANTOINETTE SMITH

**** ********* ***** ******* **, 94603 510-***-****

******.*****@*****.***

Excellent verbal, written, and interpersonal communication skills

Good analytical skills with high attention to detail and accuracy

Ability to prioritize work, meet deadlines, achieve goals and work under pressure in a dynamic and complex fast paced environment.

Excellent leadership, organizational, problem-solving, analytical, networking, and written and verbal communications skills.

EXPERIENCE

MAY 2006 – MARCH 2019

QUALITY ASSURANCE ANAYLST, WELLS FARGO BANK

Acting as a leader in the Billing Department for Wells Fargo Bank Commercial Card/PCard customers a Treasury Management product.

Perform ongoing reviews and generates reports summarizing results for the Commercial Card product. Identifies risks and problem areas and recommends standards, policies, and procedures to correct deficiencies and improve performance.

Identifies issues, exceptions and patterns, escalates to management for resolution and formally documents findings.

Extensive knowledge in ACH, Account Analysis, General Ledger reconciling and customer service.

NOVEMBER 2004 – MAY 2006

BRANCH CASH RECONCILER, Bank of the West

Reconciled California and Arizona Branches cash general ledger lines including ATMS. Research and documented outages to Branch Managers

Providing feedback on make recommendations on operational processes.

Trained new hired employees

JULY 2002 – NOVERMBER 2004

OFFICE ASSISTANT HEAVY EQUIPMENT PARTS

Ordering office supplies

Answering phones and directing calls to the appropriate Buyer/Sales Rep

Support with Accounts Payable clerk with sorting, matching invoices and check request

Support with Accounts Receivable clerk with receiving payments and applying funds to the appropriate accounts

EDUCATION

JUNE 1982

GENERAL EDUCATION, CASTLEMONT HIGH

SKILLS

Excellent verbal, written, and interpersonal communication skills

Critical Thinker

Adaptive Learner

Microsoft Office: Word, Excel, PowerPoint

Good analytical skills with high attention to detail and accuracy

Oracle

Contact this candidate