Senior Human Resources professional

Faith Glaspie- Ellis, PhD

Coral Springs, FL

Phone: 706-***-**** ********@*****.*** US Army Veteran

Organized and empathetic Senior Human Resources professional with 15+ years of experience overseeing human resources duties to including: Setting objectives for the HR team and tracking process; Designing and implementing company policies that create cohesiveness and a healthy work environment; Managing and overseeing employee relations, employee-related investigations, benefits management, onboarding, performance management et al; Multi-site HR professional.

Leadership

Training/Coaching

Executive Recruiter- HRIS

Team Leadership

Diversity Training

Employee Relations

Virtual Recruiting

Regulatory Compliance

Managed Union environment

Strategic Planning

Change/Conflict Management

Employee Life Cycle

Mediation

Investigations

Area Director of Human Resources/HR Consultant 2005-2019

Argosy University (Education) GA, TN, CO, DC, TX

Regional Director of Talent Acquisition for five campuses, identifying high quality candidates and reducing turnover. Designed and managed Human Resource budget for all five campuses. Served as member of five Executive Committees responsible for short and long term strategic planning and budget.

Virtual Recruiter-staff, administrators, faculty, CFOs, COO, CEOs, Campus Presidents, Senior Level Managers

Revamped new hire process creating detailed interactive orientation

Created policy and established Compensation System with pay ranges and job titles for all employee positions

Represented organization in lawsuit, saving organization over $200,000.00 in legal fees and settlements

Investigated and resolved employee conflicts/issues

Achieved zero deficiencies in all SOX and HLC audits

Managed Payroll and Benefits for more than 1500 employees

Coached and developed several employees that were then promoted to leadership positions

Revised Compensation program-creating an equitable and competitive pay plan

Adjunct professor of business management and human resource graduate courses

Created, revised, and reviewed courses for Human Resources graduate level curriculum

Human Resources Manager/Safety Manager 2003-2005

Alenco Windows (Manufacturing) Peachtree City, GA

Responsible for hiring, developing, and retaining talented employees. Worked collaboratively with managers, employees to execute organizational, talent, and cultural transformations within the organization.

Managed all aspects of HR for more than 250 employees to include conducting investigations

Dramatically reduced workplace injuries 30% by implementing monthly safety awareness program and safety incentive awards program

Performed as part of two member Six Sigma team that increased production by 25% at zero cost to the organization

Developed diversity program that increased communication amongst employees, and decreased turnover by 30%

Group Human Resources Manager 2002-2003

Home Depot (Fortune 500- Retail) Atlanta, GA

Human Resource manager for Computer Operations, Workforce Planning, and Human Resource Administrator teams in five stores and more than 1500 employees. Responsible for attracting, motivating and retaining a high-performing diverse workforce for Home Depot retail stores. Implemented and oversaw the Leadership and Management Development Training for managers program.

Managed and executed learning, career development, employment practices, recognition and reward, staffing, performance management systems, compliance, successfully conducted investigations and resolved conflicts

Drove the store HR Review process to accurately assess talent. Coordinated Associate surveys and assessments as necessary

Directed the hiring process to ensure compliance with all applicable laws and policies

Forecasted and analyzed workforce planning data and provided feedback to management team while executing staffing strategies

Served as District Trainer and Facilitator for 5 stores resulting in over 1000 employees trained. Program was adopted by division. Received 1st place award for program

Increased 401K participation by more than 40%

Improved diversity awareness program, making it more interactive

Graphic Packaging (COORS subsidiary) 2000-2002

Human Resource Manager and Safety Manager for 350 employees in a manufacturing environment. Responsible for attracting, motivating and retaining a high-performing diverse workforce for a unionized manufacturing plant. Implemented and oversaw the safety training, new hire training, benefits training, etc.

Managed and executed learning, career development, employment practices, recognition and reward, staffing, performance management systems, compliance

Resolved conflicts between employees and supervisors.

Negotiated union contracts

Reviewed, managed, resolved all grievances

Directed the hiring process to ensure compliance with all applicable laws, policies and union contract

Forecasted and analyzed workforce planning data and provided feedback to management team while executing staffing strategies

Increased 401K participation by more than 55%

Education & Professional Credentials

PhD, Business-Organizational Management, Capella University, Minneapolis, Minnesota

Master of Science, -Human Resources, Central Michigan, Mount Pleasant, Michigan

Conflict and Diversity Facilitator, Equal Opportunity Trainer (15 years)

HR Generalist certification

SOCRATES

E-college and Ecompanion

Bright Space

D2L

Blackboard Certified

MOODLE

Webct, Webex

Labor Relations

HRIS

Member of SHRM & cupa-HR-Atlanta

Achievements

Twice awarded the “Focus on People” award for Talent Management-training, recruitment, and retention

Successfully developed a Customer Service training program that was then implemented throughout the corporation

Led all HR functions, ensuring success in many areas, including recruiting, talent acquisition, performance management and development, succession planning, budget, compensation, employee orientation, employee relations, job development, for five regional offices and 1500 employees. Trained new managers on employee relations, customer service, and other management development issues. Conducted organizational survey to determine strategic issues that needed addressing. Result: Successfully implemented succession planning, achieving over 20 promotions, to include 7 executive level promotions within a fifteen-month period.

Trained and coached Senior Managers on importance of valuing employees and the financial implications and cost of employee retention. Result: Reduced turnover by 25%. Established a pipeline for employee development.

Influenced and encouraged employees to learn the next hire position and to apply when the position was available. Result: Diversity amongst the management team increased.

Built and maintained solid relationships with union employees. Result: Slashed the number of grievances by 40%.

Created a culture of appreciation and ownership among the employees by educating employees on the value of participating in 401K plan. Result: Severely reduced recruiting and training costs. Increased employee participation by more than 40%.

Complied with EEOC regulations by managing employee disputes and charges filed with EEOC. Addressed charges after two year complaint in the absence of an HR Director. Employee was asking for $250,000.00. Cultivated relationships to ensure a win-win outcome. Result: Mediated settlement of $50,000.00 with former employee, a potential savings of over $200,000.

Technical Proficiencies

Strong Computer Skills, Power Point, Outlook, Access, Excel, Acrobat, Microsoft 365, Social Media Tools, Ceridian, KRONOS, Workday

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