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Test Cases Life Insurance

Toronto, Ontario, Canada
September 16, 2019

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Veljko Veyko Ivosevic

*** - ** ******** ****, *******, ON, M6P 2M5 Tel: 416-***-****

Over 9 years’ experience with projects from development to implementation, with excellent business skills.

Strong analytical and problem solving skills, with the ability and desire to learn new software quickly.

Outstanding knowledge and experience of software testing methodologies, SDLC and Project Life Cycle, and from Waterfall to Agile

Detail oriented with strong multitasking abilities, strong people skills, coaching and project management abilities.

Excellent communication skills, both written and oral and I enjoy working with teams as a member or lead.

Extended experience in QA discipline and QA architecture in migration from old to new system (ALM QC.MQC, HPQC)

Strong Knowledge of the SDLC all roles in the SDLC in over 15 multitier projects.

Strong Business Analysis experience in the financial, risk, retail, industry with cross platform cloud and legacy systems

Self-starter with ability to work independently and with superior analytical skills and attention to detail.

Excellent time management and estimation capabilities and ability to perform several tasks and projects concurrently.

Ability to complete Business Specifications, Functional Specification, Dataflow, Workflow Diagrams, Gap Analysis, Use Cases, Stories

Strong interpersonal skills in communication with people at all levels of the organization involved in project, and from a variety of disciplines.

Technical Proficiencies

QA and Testing Artifacts

Test Strategy, Test Plans, Test Cases, Test Data Conditioning, Requirements Traceability Matrix, Test Cover Matrix, Test Scripts, Test Logs, Test Procedures, Test Execution Plans, Defect Reports, Daily Progress Report and Test Closure Reports.

Software Testing

User Acceptance Testing (UAT), Functional Testing, End-to-End Testing, System Integration testing (SIT), System testing, Implementation testing, Regression testing, Operating System testing Windows, Macintosh and Browser testing (Internet Explorer, Firefox, Chrome, Safari), Batch processing


Waterfall, Iterative, Agile, (Scrum and Kanban) IBM

Business Concepts

Banking and Finance, Wealth Management Brokerage Services, Investing and Trading, Content Management Systems (CMS), Point of Service Systems (PoS), Retail POS, Government, Energy and Utilities, Private and Public Sectors.

Area of expertise

Test Strategies and Coverage

Software Development Life Cycle

Project Planning and Management

Test Plans, Test Cases and Processes

User Acceptance Testing

Resource Management

Test Data Conditioning and Matrix

Requirements Traceability Matrix

Team Leadership, Daily Scrum, Team Motivation

Issue/Defect Bug Management

Functional Requirements

Test Methodologies Waterfall, Agile

QA Process Assessments and Improvements

Requirements Analysis

Coaching, Mentoring and Knowledge Transfer

Hands on Software Experience Short list

Test Tools: ALM 11, Mercury QC 10.0, Test Partner, QTP, Rational, Silk/SQL Silk, Mozilla

QA Director, Selenium, ALM/UFT Automation suites

Trading Tools: TD WebBroker, TOS Think Or Swim, Thomson Reuters, NEXA Alpha, Croesus, ATP, AOE, Browser Stack

Platforms: Win 95/98/NT/2000/XP / 7, Unix Solaris 7, Mac OSX, Android. Google Cloud, MS Azure

Cloud: Win10, Chrome/Google Add-ons, Gadgets, Office 365, Atlassian JIRA Test Rail

Package Solutions: Pega Systems (VISA), Accurate, JHC Figaro, EBS, H62 CORE, OSS ISM (IBM) SAP BO, GIT, TFS 2017

Databases: Oracle, Sybase, MySQL, SQL (Quest Toad), MS Access, DB2

Project Tools: MS Project, Lotus Notes 7.0, Visio, MS Office, SharePoint, CA Endevor, Harvest, MS TFS.

Employment History

Holt Renfrew QA Lead - Aug 2018 - Mar 2019 - Point of Sale replacement project, migration to Givex gift cards.

As QA lead I created test strategy, test plan for overall project and each sprint iteration delivered by US based vendor

Created test strategy, test plan for gift cards testing process.

Created and conditioned all test data needed for each iteration crafted to meet delivered functionality, as well as connectivity services.

Created test data management process for final integration testing of all services and API calls form Oracles Xstore POS.

Also performed integration testing with production data for employee, customer QAS SAS, SAP, Gift Cards, Givex

Created integration testing plan and test data conditioning for several Loblaws legacy services that Holts used.

Communicated and negotiated QA approach and deployments with business, stakeholders, vendors and third party service providers

Conducted daily triage meetings with all teams and vendors, produced daily, weekly and sprints reports.

Oracle Xstore/Xcenter, SAP HANA, SAP Hybris, SQL, MS Project, JIRA, Test Rail, IPP320 EFT

Global Payment, Workday, Tender Retail, TradeWind, Givex

Ministry of Child and Youth Services (MCYS) UAT Coordinator - Nov 2017 - Feb 2018 - Transfer Payment Risk Assessment (TPRA).

UAT Coordination for TPRA enhancement and new functionalities, with several region ministry testers and field agencies.

Created detailed test plan, user IDs, data conditioning, and cycle management and execution sequences for UAT of GUI

Maintained test logs and testing documentation for the version of the system application being tested.

Established test data, test data matrix, test IDs, test environments, testing processes, defects tracking process

Conducted daily triage meeting with testers and dev team, defect management assignment and daily reporting.

HPQC, ALM, .NET, Team Foundation Studio TFS 2017, Visio

DealTap QA Manager - Nov 2016 - Apr 2017 - Digital Real Estate Forms, Digital Signature.

Startup company developing next generation of digital forms for industry insiders. Google Cloud Sheets/Docs/Slides and Add On.

Stakeholders: Government of Ontario, insurance, OREA, TREB, Teranet and RE Brokerages.

Held role as Scrum Master, QA team building from start with onsite contractors as well as offshore.

Developed quality and performance standards, along with development of RFPs and evaluation of proposals for offshore vendors.

QA team management testing digital forms GUI facing clients.

JIRA admin, Atlassian, admin for Test Rail, GIT, Confluence, test runs cycles, sprints, milestones.

Crated testing progress reporting statistic for weekly code deployment.

Created and documented QA processes procedures and DevOps rules for the management of test environments

Ministry of Transportation I+IT Cluster RUSSAB QA Lead - May 2016 - Nov 2016 AMAPCEO 7024381

Test Management Plan for Vehicle, Driver Fee Increase, test execution management, four onsite contractors.

Assessed system testing requirements, identified and evaluated the feasibility of several system testing options

Business service delivery, resources and cost savings, and develops recommendations

Prepared testing strategy to thoroughly test and exercise programs and upgrades and verify the test results

Developed system test plans and test cases to ensure system testing will satisfy the needs of users, business, stakeholders.

All legacy systems with several mid-tier applications. Coordinated and lead system testers in executing the system testing.

Created test strategy, test plans, presentation to senior management, resources management, testing progress, daily reports.

ISS, DES Web, DSS, CA Endevor, Harvest,SCM ARIS, .NET, Oracle.

TD Bank QA Lead - Sep 2009 - May 2016 - Retail Risk Management RISE project.

Test Management Plan, test cases for consolidation and transformation of various TD Risk Management Reports.

Test plan for performance fact tables, source to Stage, ETL to SAP BO Universe, (6 Universes).

SAP_CMC user setup / management drill down reports.

2015 - Agent Order Entry – GUI interface to ISM (IBM) to be used by DI and PIA for order entries.

Created test suite for commission calculation Trailing Orders.

Test plan and account conditioning for GTC and GTX order from BRD to test cases and import to ALM.

Hands on testing with test market data and Stock Symbols conditioning with IBM/ISM support .

Created matrix of user IDs and accounts conditioned accommodate test scenarios.

2014 - TD Warehouse Rebranding to TD Direct Investing

Created test suite for all rebranding test cases related to WebBroker and Global Trading

Created test suite from BRD to test cases including UK part of rebranding ( Global Trading is UK based App that WB connect to)

Accounts and data conditioning to meet new requirements by IIROC, and for FATCA for statements, contracts, reports

Created test cases and tested web AODA with defect management, and retesting of fixes applied.

2013 - Advanced Dashboard – Implementation - From BRD created test cases, test suite, strategy, data conditioning/testing HPQC

Dashboard is Thomson Reuters TD branded app for pro traders that are using WebBroker application.

Created test suite with test cases from BRD to test cases, including ID matrix and account condition for TR proprietary news feed

Planning Testing test cases HPQC for 2 Global Trading releases including Morningstar and related tools

2013 - Active Trader NEXA upgrades testing - created test cases, test suite from BRD to QC for upgrade testing.

Planning weekly web build testing of front end web and back end office

Plan for pilot test and Implementation September 2010

Performed task assignment, task estimation, and document tracking, testing results and environment status record

2009 - QA Lead - Global Trading project restart

Developed testing strategies, created test plans, cases, and test and traceability matrix, contributor to test strategy plan.

HPQC management: defects, defect Import test case export to excel, revision update and import back to HPQC

Test set allocation document generation, daily statistics and testing progress reports and charts.

Hosted daily triage meetings with UK development team and coordinated SIT and BAT testing between vendor and in-house teams.

TD WebBroker, Win XP, HPQC 10.0, .Net, Java, FTP, JHC Figaro, Mainframe CORE

Loyalty ONE – Air Miles Senior System Tester - Mar 2009 - May 2009 - New distribution system

Developed testing strategies, created test plans, cases, and test and traceability matrix

Back end testing returns process of between web, DB and warehousing system. FTPS SQL etc.

HPQC management: defects, test cases import, testing progress report and charts.

Win XP, HPQC, .Net, Java, Oracle SQL

TD Waterhouse QA Lead - Aug 2008 - Dec 2008 - TDW Global Trading - Project frozen due to economic situation.

Performed task assignment, task estimation and resource allocation, and document tracking, testing results

Developed testing strategies, created test plans, cases, and test and traceability matrix, contributor to test strategy plan.

HPQC management: defects, test cases and defects import, test document generation, daily statistics and testing progress report.

Coordinated performance functionality, regression and systems integration testing, between different teams and vendors.

Hosted daily triage meetings with UK development team and coordinated SIT and BAT testing between vendor and in-house teams.

TD WebBroker, Win XP, HPQC, .Net, Java, Mainframe, H62, JHC, CORE

Moneris Canada QA Analyst - Mar 2008 - May 2008 - eCommerce POS Point of Sales/Web

Developed test strategies and test cases for integration of eCommerce web based sales to in store to POS System (Touch Screen).

Mercury QC Setup and administration, directory setup, role management and allocation TC import and management test set delegation.

Test cases for SKU, UPC groups and sales management along with customized reports of stock count and totals amount.

Created Client and Merchant data, performed data setup and conditioning for in-store and on-line part. HPQC .NET

RBC Sr. QA Analyst - May 2006 - Dec 2007 - (CIS) Contract EOCC

Developed test cases based on software requirements and specifications for WEB enterprise online communication centre

Created master test plan, QA processes, QA procedures and test cases imports to test set allocation

Executed email server related test cases and other OLB, Direct Investing and Dominion Securities message centre test cases.

MQC, Banter 4.5, 5.5, RBC OLB, Load Runner with HPQC.

Sr. QA Analyst. Visa eMarketing Online offers and regulatory messages (part of Visa TOP)

Developed testing strategy based on software requirements and specifications, conducted project document reviews.

Created (IBM) FDT and TDT for all levels and streams and wrote key deliverables and execution procedures. (IBM testing methodology)

Participated in data conditioning and creation of data requirements for UAT test and production OLB testing. Symcor batch testing.

Maintained PTR’s in MQC, HPQC TC Import,

QA Analyst . (CIS). Mainframe to Web migration

Developed test cases for migration from mainframe CIS application to web based application, with WCAG and RBC Standards

Tested application on branch, and mobile banker platform PC's as well as through Citrix access.

MQC Defect management and daily triage with iGate.

TD Canada Trust Sr. QA Analyst - Nov2005 - Apr 2006 - Visa TSYS to Pega migration.

Developed test strategy for migration from Visa’s TSYS customer service to Pega Systems Application.

Created Test Coordination procedures for testing CPM part, including: Adjustments, Interest, Lost Stolen, Rush Plastics and Fraud.

Developed UAT BAT traceability matrix test cases Import, and test case macros for MQC directory.

Business analyst level analyses for data conditioning, execution timing and test environment setup.

WinXP, TSYS, Pega systems, Mercury QC, Director, Visio, MS Project, Excel Workbook Template, Macros coding, MySQL, DB2.

ESI Canada Sr. QA Analyst - Aug 2004 - Sep 2005 - Insurance - Medical and dental benefits.

LOB: Pharmacy and Dental Adjudication Billing and Remittance, for Insurance Industry service providers.

Business analyst level analysis of software enhancements, and customer requirements, and estimation of work involved.

Conducted comprehensive regression testing of systems development and enhancements, with over 4000 test cases.

Performed analysis and troubleshooting of regressions testing negative results, and regression execution variances.

Created test cases and scenarios as per business analysts documentation, and customers specifications.

First Nation Inuit Health Benefit (FNIHB) adjudication regression testing and DST Feeds.

Win XP, Oracle, MS Access, Ftp, Ultra edit, Quest Toad, SQL, Silk.

CIBC Mortgages QA, Analyst - Aug 2002 - May 2004 - Web testing Online Mortgage, PLC

Performed Web Application testing according to standards and guidelines of financial service industry.

Tested acceptance of credit card and rating for calculation and approval of personal line of credit

Executed System Integration testing on client-server environment, mainframe, than UAT on web.

Created test cases and scenarios as per matrix and wire frames, for credit card verification, with expected results.

Used Mercury Test Director for variances log, and tracking for retest and version upgrade management.

QA Run used for data generation, and automation of cycle testing. QTP for client field data population for beacon score calculation.

Win 2000, Coins, IE Netscape QA Director. Quick Test Pro.

United Church of Canada Sr. QA Analyst, Team Lead - Feb 2001 - May 2002 - Custom Pension Payroll application.

Executed System Testing, unit testing of custom made church pension and payroll application.

Created testing strategies and test matrixes for Coordination of Benefits, and health and dental testing procedures.

Designed plan and testing procedures for pensioner plan Life Insurance and Optional Life Insurance.

Performed BAT and UAT of Pensions part of application for short term disability and long term calculation.

Designed test cycles for testing application upgrades, as per amendments in Policy Manual.

Merrill Lynch QA Analyst - Sep 2000 - Jan 2001 - eCommerce (Online Trade)

Performed business acceptance testing and user acceptance testing for online trading.

Created procedure and set of test cases for testing equities, stocks and bonds layer for online trading.

Created detailed related documentation and diagrams for procedures and testing conditions.

Provide training, and created user acceptance tests, to be executed by Investment advisor in training.

Designed test cycles for load, stress regression testing and scripts for testing upgrades.

Direct Energy ML Sr. QA Analyst - Apr 2000 - Aug 2000 - Gas distributors database migration

Prepared and executed business acceptance testing, user acceptance testing, and product acceptance testing.

Designed plan and strategy for testing custom database application for natural gas distributors.

Designed test cycles and scripts for regression testing, and evaluated several software-automated tools.

Created set of documentation to be used for training users, and administrators.

TD Evergreen QA Software Tester - Aug 1999 - 2000 - Spectra's Croesus

User Acceptance Testing, Product Acceptance Testing.

Designed plan and strategy for testing portfolio management application.

Developed test cases for testing bonds equities and their derivatives, and end of the day data submission to IBM’s GS

Integrate testing methods and methodology for deployment.

Ministry of Municipal Affairs and Housing Sr. QA Analyst - Jun 1998 - May 1999 - Contract. Y2K

Designed plan and strategy for Y2K testing of five business critical applications.

Created statement of work, master test plan, scenarios and test scripts for manual tests executed by junior testers.

Y2K compliance of General Ledger and Accounts Payables tested with five critical dates.

Analyzed business perspective of applications and provided suggestions for improvements. BAT

Created related guide documents for auditing purpose, deployment and rollout plans,

Provide end user support plans with procedures and testing conditions.

Provide auditors with guide for roll over procedure, input data, expected results and percentage calculations.

IBM Canada Developer, Tester, 1997 - 1998 - Contract.

Development, building and testing desktop images based on OS/2 and Win NT.

Installation and testing applications such as: Lotus Suite, Lotus Notes 4.51 Pro, installation of Lotus Suite and Lotus Notes 4.51.

Software: OS/2 Win NT, Lotus Notes 4.51 Lotus Suite.

GE Capital TMS Software Specialist, 1994 – 1997. Permanent

Performed installation and. Level 2 support, applying solution to Win 3.11, OS/2, Win 95 platforms and related software.

Testing of applied solution for client on client site.

The Gemini Group (Air Canada, Canadian Airlines) Field Telecom Specialist, 1989 – 1994.Permanent

Installed upgraded, configured and tested terminals, terminal communication with Winnipeg central, testing of airplane ticket printer and its security features, LAN and WAN located at various travel agencies, in western and northern Ontario as well as airports.


High School / ETF Nikola Tesla College Diploma.

Ryerson Polytechnical Institute. Not completed.

Several Training Courses and Seminars like: AML, Six Sigma Lean,

All TD Required Trainings.

References are in and are available on request.

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