*** ***** ******** ********* ********, Wisconsin 53188
A detail-oriented and performance-driven Installation Technician with extensive experience in telecommunications hardware and software, process implementation, technical operations, project management, shipping and receiving, documentation and reporting, schedule management, as well as design and development. Demonstrates technical and analytical skills by installing/implementing upgraded and efficient hardware. Displays strong work ethic and innovative capabilities in managing projects and creating productive workflows. A top performer who enables a company to operate seamlessly and at optimum efficiency. Awarded Numerous Awards for outstanding work in the telecom field as a technician.
Telecom Equipment Nortel 61, 81, Option 11 CallPilot Meridian Mail Symposium VoIP 2002 IP 2004 IP 2001 IP Siemens 7000, 8000, 9751, 9006 Voicemail Cisco Call Manager CCMS CCMA OTM Nortel Call Recording ShoreTel Routers Avaya G450, 350 Avaya 8008 Voicemail Network SIOE Allworx IP Systems Mitel 3300 PBX Cabling Cat5/6 PSTN Centrex PBX
Century Link Madison, WI
Installation Technician July 2018 – Present
Installation of DSL to rural homes
Installation and maintenance of phone systems for a variety of businesses
Mainly focused on Shortel’s product line
ClearPath Solutions Milwaukee, WI
Telecommunications Technician December 2017 – July 2018
Installation and maintenance of VOIP Systems.
Worked to help move and relocate different phone systems.
Installation and service of NEC phone systems.
ADVANCED PROJECT SOLUTIONS Madison, Wisconsin
Technical Support Specialist May 2017 - Sept 2017
Worked on voice tickets with assigned technicians.
Scheduled and ordered parts.
Responsible for trouble shooting phone systems, paging, voice over IP and networks.
Worked with large customer base (Winn Dixie).
WINDSTREAM COMMUNICATIONS/XETA TECHNOLOGIES, INC. Broken Arrow, Oklahoma
Installation/Service Technician 2008-2016
Installed and maintained Nortel, Avaya, and PBX customer-provided equipment.
Installation of Mitel 3300 PBX
Provided networking to boost customer circuits.
Connected routers and servers for customers.
Installed T1 circuits to accept multiple incoming and outgoing calls.
Onsite Technician for Johnson Controls in Wisconsin and Illinois
Managed all Nortel and Avaya systems and data applications
Lead Technician for VoIP / Networks, as well as large phone system moves / Site Surveys.
BLACK BOX NETWORK SERVICES/NORSTAN COMMUNICATIONS, INC. Waukesha, Wisconsin
Installation/Service Field Technician, PBX Equipment 1979-2008
Oversaw shipping, receiving, and staging of jobs.
Delivered parts to job sites and technicians.
Assisted in different areas of warehouse.
Served as Mac/Service/Install technician.
Installed telephones and associated equipment.
Implemented and serviced PBX systems: Nortel, Siemens/Medical facilities/onsite for end users.
Lead Technician for larger system moves for voice and data.
WAUKESHA COUNTY TECHNICAL COLLEGE (WCTC), Waukesha, Wisconsin
Associate Degree in Electronics, 1981