Sheila Coleman-Glass

Customer Support Specialist

Middletown, DE

adac13@r.postjobfree.com

302-***-****

To obtain a position as a team-player in a people oriented organization where there is a strong sense of responsibility in accuracy, handling details, decision making, public relations and professionalism in a challenging environment to achieve the corporate goals. Work Experience

Customer Support Specialist

DuPont - Wilmington, DE

2007 to 2010

Provided information regarding all products to large corporations and customers

Answered phone calls that required immediate attention

Assisted management with special projects

Entered and updated important documentations into the computer Claims Research Associate

Bank of America - Wilmington, DE

2005 to 2007

Responded to billing claims & disputes via calls or written communication

Initial dispute research on accounts in accordance with policy and procedure

Ordered & filed Iclaim reports, CPD exceptions reports, & P&V reports Insurance Agent

Cambridge Insurance Inc - Wilmington, DE

2004 to 2005

Sold & wrote property/casualty insurance

Prepared quotes for prospective clients

Supported my clients with various situations regarding their policies Customer Service

Heckman Insurance Agency - Wilmington, DE

2002 to 2004

Updated & filed documents

Processed all policy information into the computer

Processed payments

Answered incoming calls

Research Analyst

Travelers Bank - Wilmington, DE

1999 to 2001

Investigated and resolved customer disputes against merchants

Interfaced with customers and merchants via telephone and correspondence

Investigated credit bureau verification inquires

Initiated fraud investigations by sending fraud affidavits & retrieving relevant documents

Monitored all work cases in compliance to the dispute resolution guidelines Imaging Clerk

Quorum/Lanier Litigation Services - Newark, DE

1997 to 1999

Scanned legal documents on database software using Qscan 3 and Doculex

Maintained project quality

Prepped various projects

Trained new employees

Education

Delaware Technical Community College - Wilmington, DE 1983 to 1986

Orangeburg Calhoun Technical College - Orangeburg, SC 1981 to 1982

Barringer High School - Newark, NJ

1970 to 1974

Additional Information

SKILLS

Type 40wpm, PC, all Microsoft applications, FDR, TSYS, MSS, & MBNA IS, Oral & written communication, Professional development

-PROFESSIONAL REFRENCES AVAILABLE UPON REQUEST-

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