Manager Sales
Resume:
MAICA N. SIENA
Address: Ain Khalid, Qatar
Email: ************@*****.*** can join immediately Mobile: +974-****-**** Family Visit Visa
KEY EXPERIENCE AND BACKGROUND
More than EIGHT (8) YEARS OF PROGRESSIVE EXPERIENCE IN RETAILS MARKETS. Was first assigned as Sales Associates/Cashier then gradually promoted to Logistics/Warehouse Assistant Manager for 7years. This is because of having the strong organizational skills and ability to prioritize workload in order to meet tight deadlines in a fast- paced and dynamic work environment.
Competent of handling rush logistics warehouse operation and handles over +150 logistics warehouse personnel involved in the process of day-to-day production, items receiving/checking/scanning, tagging, bar-coding, quality checking, driver/helper designation, shop shipments, export pallets shipments, inventory, and different maintenance in the logistics warehouse operations. Exposed to multi-national environment of which suitable to work with different work ethics, cultures, skills, and techniques. Knowledgeable of ISO documentation and standard operations Also a Computer Literate who has an extensive experience on software’s Microsoft Office (Word, Excel, PowerPoint, and Outlook), Systems for logistics warehouse management and inventory software and POS System. Proficient in operating PDA scanning devices and Barcode scanners PROFESSION SUMMARY
PERIOD POSITION ATTENDED COMPANY COUNTRY
7 yr/s Oct 2012 – Feb 2019 Logistics/Warehouse Assistant Manager Brands for Less LCC,
Dubai
10mo Jan 2012 – Oct 2012 UAE
Assistant of
Shops Operations Manager
3mo Oct 2011 – Jan 2012 Sales Associates / Cashier 1 yr Jun 2010 – Jun 2011 Sales Consultant
Wilcon Builders
Depot Inc.
Philippines
EDUCATION BACKGROUND
Graduated (2006–2010)
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION
Major in Marketing Management
Dr. Filemon C. Aguilar Memorial College(DFCAM), Las Pinas, Manila, Philippines PERSONAL DATA
Age : 29 years old
Gender / Nationality : Female / Filipino
Language Spoken : English and Tagalog
Civil Status : Married
Date of Birth, Place : 31st December 1989, Philippines CV of Maica N. Siena Page 2/4
CAREER PROGRESSION
OCT 2011 – Feb 2019
BRANDS FOR LESS LLC(Dubai, UAE)
is a Dubai based global fashion and lifestyle discounted retailer who opened thirty(30) outlets in UAE and several shops to 5 other countries in middle east. The company offers wide selection of mid-range international brands including Guess, Asics, Ralph Lauren, Coach and Michel Kors. They have 5types of shops: Tchibo(official rights), Brands for Less, Toys for Less, Home for Less, and Mumuso(Korean retails official rights). Position Attended:
7yrs Logistics/Warehouse Assistant Manager October 2012 to February 2019 10mo Assistant of Shops Operations Manager January 2012 to October 2012 3mo Sales Associates / Cashier October 2011 to January 2012 LOGISTICS/WAREHOUSE ASSISTANT MANAGER –Logistics & Warehousing, Production & Dispatching Department
(7yrs) October 2012 to February 2019
Duties and Responsibilities:
Responsible to overseeing wide variety of retail logistics warehouse activities including day-to-day production, scheduling shops deliveries and receiving raw materials and/or finished goods and maintaining inventory and associated records.
Responsible of logistics warehouse personnel management which includes the training & hiring, planning & assigning daily work, conducting performance appraisals, addressing performance issues, resolving problems, and also maintenance of warehouse, equipment, and machines.
Planning/Analyzing of Shop and Export Delivery Schedule
- Designate and combining the shops according to its location/area & shop delivery quantities
- Make the daily schedule of drivers and helpers such as deliveries and warehouse arrangement and cleanliness
- Assist and coordinate the Shop Managers for their item inquiries, concerns and request through phone calls and emails
- Responsible in preparing and making the export pallets shipment
- Assist and coordinate with the other departments for driver request
- Updating and review emails as always
- Quality checking of items before sending to shops & follow export shipments std process
- Maintain proper documentation, transmittal of documents; prepare the “Goods Issue Note”
Supervision and Leadership
- Overlook the whole production in maintaining the daily targets.
- Recommend improved methods enhance productivity of warehouse personnel.
- Conduct training and team appraisal.
- Maintain the teamwork and harmonious working environment.
- Coordinate and update Department supervisors for the reminders and other memorandum of the production, including shop return & damaged items.
- Provide leadership by establishing clear expectations and demonstrating high standards of work practices and safety conscious behavior.
- Assisting the Logistics Warehouse Manager to ensure the timely flow of production.
- Leading, planning and control staffs while doing the shop inventory to different shops.
- Perform other duties as required by the nature of the position or as requested by Logistics Warehouse Manager.
- Established and maintain inventory control system of the at all times, notify the department concern in any counts/inventory shortages.
CV of Maica N. Siena Page 3/4
Warehouse, Equipment and Machines Maintenance
- Monitoring the racking system for the incoming/outgoing pallets. Established and maintain designated work areas and arrange as needed, ensure orderly safe conditions at all times.
- Arranged for regular removal and recycling of proper disposal of production boxes, plastic, papers, etc.
- Report any malfunction equipment / machine such as forklifts, hand lift, delivery trolleys, computer system, warehouse PDA/scanners.
- Ensure proper working condition of buses, company vehicles, delivery trucks, tools, fixtures and equipment; arrange for repairs/replacement as needed. ASSISTANT OF SHOPS OPERATIONS MANAGER–Shop Operations Department
(10mo) January 2012 to October 2012
Duties and Responsibilities:
Assistant of Shops Operations Manager on all shop visitations.
Visit shops all shops and outlets together with the Shops Operations Manager
- Determine and searching the items that requires new price tags.
- Assist shop Managers and staffs to proper merchandising practice.
- Determine stocks level and pending delivery status. Monitor items that are fast moving and/or non-moving and judge if needed to be transferred to other shops.
- Gather shop suggestions and concerns. Determine shop requirements to improve sales.
- Inform and update new changes in shop practice, promotions, sales, item pricing.
- Time to time reporting to General Operations Manager. SALES ASSOCIATES / CASHIER–Brands for Less Bur Dubai Outlet/Shop
(3mo) October 2011 to January 2012
Duties and Responsibilities:
Enhance the Sales Target by maintaining the shop innovative merchandise; meet the customer satisfaction and expectations and daily reports of cash accounts.
Sales and Customer Satisfaction
- Communicates effectively and maintain utmost respect to all customers.
- Recommend, select, & help locate or obtain merchandise based on customer needs/desires
- Offer carry bags or push carts to customers whenever required. Answer customer’s questions regarding the store & its merchandise or request colleague’s/ supervisor’s support to do so.
- Full knowledge about the products and make a suggestions to make a sales completion
Shop Merchandising
- Maintain merchandise according to item, size and color to promote sales
- Ensure the proper security tags, well ironed and with price tags before display
- Clean shelves, counters, tables, fitting rooms and maintain the cleanliness of the outlet
- Maintain clean and organized stock room at all times. Ensure that enough stocks are available for all times. Inform the Shop Manager for any requirements or overstocks items
- Maintain the aisles or entrances unblocked, spills are cleaned and fire exits are free of traffic, safe and accessible to any emergencies
Cashier and Accounting
- Maintains full knowledge of current sales and promotions, policies regarding payment and exchange and security practices.
- Ensure the correct price tags before end the sales. Scan goods, collect payments, issue receipts, refunds, change or tickets. Handle cash transactions with customers using cash registers. Make sales referrals, cross-sell products and introduce new ones.
- Open and close cash registers, performing task such as counting money, separating charge slips, coupon, vouchers, balancing cash drawer.
CV of Maica N. Siena Page 4/4
June 2010 – June 2011
Wilcon Builders Depot Inc.(Muntinlupa City, Philippines) is the Philippines’ leading home improvement and construction supplies retailer, carries the most extensive product selection of trusted local and international brands with high-grade features and superior quality ranging from Tiles, Sanitary-wares, Plumbing, Furniture, Home Interior, Building Materials, Hardware, Electrical, Appliances and other DIY items. SALES CONSULTANT–Outlet/Shop
Duties and Responsibilities:
Responsible of providing customer’s requirements in terms of improvement or construction supplies.
Provide customer requirements, Sales and Customer Satisfaction
- Welcome and friendly great customers to the shop and ask for their needs and requirements to direct them to the respective materials he/she is searching for.
- Attend customer materials requirements as per specification, design, size, quantity, amount or others details. And/or suggest suitable or equivalent available materials if necessary.
- Ensure customer satisfaction by providing fast courteous assistance with accurate answers to customer questions about the materials required.
- Knowledgeable of product information, technical details, specifications and features.
- Provide requested quotation as per customer requirements, and future calls to follow-up.
- Ensure assigned display area materials to be complete and easy to locate thru its category.
Coordination to other teams and associates
- Provide assistance to other associates when called upon to do so.
- Handover customer issues to the Sales Specialist or Technical Team when necessary.
- Settle complaints of customers or refer the issue to the manager responsible for handling customer complaint to ensure the customer involved is satisfied at the end of the day.
- Coordinating properly the availability of the stocks and assure to deliver the items in required condition and meet the expected time of delivery.
TRAININGS AND SEMINARS ATTENDED
WORK OPERATION CERTIFICATES
EMAIL WRITING TRAINING–25th Sep 2018
Brands for Less Training and Development, Dubai, UAE TELEPHONE ETIQUETTETRAINING– 25th Nov 2017
Brands for Less Training and Development, Dubai, UAE LEADERSHIP TRAINING MANAGEMENT –20thAug 2017 to 20thOct 2017 Brands for Less Training and Development, Dubai, UAE COACHING: SELF ASSESSMENT–20th Sep 2015 to 10th Nov 2015 Brands for Less Training and Development, Dubai, UAE MARKETING CERTIFICATES
CROSS CURTURAL MARKETING– March 2010
DFCAM College, Philippines
INTERNET MARKETING – March 2010
DFCAM College, Philippines
THE MARKETING WORLD TODAY – March 2008
DFCAM College, Philippines
ZERO WASTE MANAGEMENT & LIVELIHOOD CAMPAIGN – March 2007 DFCAM College, Philippines
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