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VP of Operations

East Islip, NY
September 12, 2019

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Michael J. Scales

** ******** **** **** *****, New York 11730



A committed and results-oriented OPERATIONS EXECUTIVE, specializing in the retail sector, with extensive experience in business development, program and project management, P&L oversight, staff training and mentoring, process improvement, stakeholder relations, strategic planning, acquisitions and divestitures, and change management. A proven track record of promoting quality, brand awareness, and public relations in facilitating prosperous operations. Excels at achieving essentials objectives by maximizing productivity, engaging with clients, and continually improving service. A driven and accomplished leader, who works to maximize profitability through operational analysis and consulting.



Outside Consultant, 2019-Present

7-ELEVEN, INC., Port Washington, New York

Zone Vice President of Operations, 2014-2019

Operated in nine states and 13 markets (1,080 stores) from 2014 to 2017, and then six states and eight markets (650 stores) from 2017 to 2019. Generated significant impact through strategic and tactical direction. Provided technical support and leadership to market managers, field consultants, and store operators. Maintained direct P&L responsibilities for defined geographic area. Acted as key change agent in very dynamic business environment. Generated higher ROI through optimization of retailer initiative and execution of other organizational strategies, including quality store growth. Developed, maintained, and implemented strategic and tactical plans supporting growth and profitability. Drove world-class customer experience.

Facilitated overall quality and brand standards.

Fostered and established satisfactory customer and public relations (directly and indirectly) though community and legislative engagement initiatives.

Operations Manager for Acquisitions, 2012-2013

Operated two acquisitions in Pennsylvania, Maryland, Ohio, and West Virginia. Changed over 165 stores in the geographic area from a licensee to 65% corporate and 35% franchisee stores. Supervised the transition, which included the implementation of accepted operational 7-Eleven brand standards at all locations.

Trained personally and with regional managers store personnel on 7-Eleven standards. Introduced new-store sales objectives and product presentation criterion.

Managed franchise relations and ensured new benchmarks were fully understood by store personnel.

Handled overall P&L responsibility for the affected stores.

Planned long-term and short-term strategies with regional and store managers to increase profitability.

Market Manager, Eastern Long Island, 2005-2012

Led and managed 100-plus stores in Eastern Long Island, with annual gross sales of $280,000,000 (highest average-per-store day sales companywide). Hired, trained, scheduled, and supervised ten field consultants to monitor presentation at each retail locate to ensure quality control and comply with corporate standards. Maintained 24/7 managerial oversight, including mentoring franchisees and retail managers for growth. Planned and executed corporate agreements, and maintained vendor relations. Participated in regional and national meetings, and served on the national coffee task force. Organized, compiled, and analyzed ongoing statistical data on sales goals, performance, and tracking measures.

Ranked No. 1 in each year for operating earnings, coffee sales, and average-per-store volume.

Received 2008’s Fresh Food Person of the Year Award-Northeast Division.

Won the 2009 Person-of-the-Year Award-Northeast Division.

Earned the Servant Leadership Award from the 7-Eleven, Inc., CEO.

Market Manager of the Year-Northeast Division (twice).

Leadership Awards (twice).



Market Manager, Nassau County, 1999-2005. Oversaw eight multi-store locations in territory ranked No. 2 nationally. Managed staff of 13 direct reports performing field sales functions county-wide. Advised new and existing franchisees on company culture and quality standards. Provided on-site coaching and mentoring to maximize sales and profits. Gained in-depth expertise on broad spectrum of food and non-food merchandise.

Market Manager, New York City, South New York, and Buffalo-Rochester, 1990-1999. Managed three sales territories with 86 retail locations in diversified markets. Conducted competitive market research to identify sales trends and perform merchandising for varied urban, rural, and suburban regions. Revitalized Buffalo regional market within first year by franchising corporate stores and opening CDS food delivery system. Named 1991 Market Manager of the Year and 1993 Person of the Year.

Assistant Market Manager, New York City, 1988-1990. Assumed responsibility for 56 stores in all five boroughs of New York City. Oversaw all facets of retail management, including accounting, audit staff, courier system, and facilities management. Specialized in setting up and training new franchisees in highly-competitive market. Integrated 13-store acquisition of corporate Store 24s to franchise 7-Elevens.

Field Consultant, Brooklyn, 1986-1988. Managed profitability for eight retail locations in New York City. Acted as extensive liaison between corporate and franchisees.


SIENA COLLEGE, Loudonville, New York

B.S., Marketing and Management


Diversity in the Workplace

Come of Age (Tobacco and Alcohol)

Profit Maker Financial Training

Time Management Skills

Improving Customer Service


Certified Store Market Manager

Certified Market Manager Training Program Trainer


Microsoft Office Suite (Word, Excel, PowerPoint, Access)

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