Digital Marketing Customer Service
Resume:
Europass
Curriculum Vitae
Personal information
First name(s) / Surname(s) Diogo Alho Reis
Telephone(s) +351********* Portugal
Email: ************@*****.***
Nationality Portuguese
Year of birth 1984
Gender
Address
Personal Digital Platforms
Male
Lisbon, Alta Lisboa
LinkedIn - http://www.linkedin.com/pub/diogo-reis/19/b2/a15 Twitter - https://twitter.com/DiogoGonzalves
Blog - Neuromarketing - http://blogs.icemd.com/blog-neuromarketing-superando-los-limites-de-la- persuasion/index.html
Volunteer Project - http://volunteerworkexperience.blogspot.com/ Cause – One World - https://www.facebook.com/OneHumanWorld Languages
Spanish – Bilingual
English – Bilingual
Portuguese – Native
Hindi – Basic learning
Volunteer Project
http://volunteerworkexperience.blogspot.com/
Training
Digital Marketing Master – ICEMD/ESIC Business School – Madrid (9/10) – 20013/20014 http://comunidad.icemd.com/documentos/NP_ranking.pdf http://blogs.icemd.com/blog-neuromarketing-superando-los-limites-de-la-persuasion/index.html Renewable Energies Academic Master Degree – UEM – Madrid (9/10) – 2010/2011 Computer Science and Business Management Master Degree - ISCTE – UC3 Madrid (15/20) – 2003/2008 Final projects with “Highest Honors” at UC3 Madrid Work experience
Dates
Occupation or position held
Main activities and
responsibilities
Name and address of employer
Dates
Occupation or position held
Main activities and
responsibilities
Name and address of employer
Dates
Occupation or position held
Main activities and
responsibilities
Name and address of employer
Dates
Occupation or position held
Main activities and
responsibilities
Name and address of employer
2018 – 2019
Startup evangelist
Project Management and Sales
www.mypolis.eu
2016 – 2017
Volunteer Professor
Teaching web search
Universidade Sénior, Câmara de Ourém
R. Agostinho Barroso Gonçalves, Ourém – Portugal
2014 – 2017
General Management
Digital Innovation. General supervision.
Ouremaquinas, Lda (SMEs Family enterprise, 1987- present) Rua Francisco Sá Caneiro, Ourém – Portugal
20/11/2013 – 28/02/2014
Internship – Part of the Digital Marketing Master – Business Development Department Study Platform all around functionalities (CxAD, Google competitor) Data Analysis, Creation of Business Reports, Technical Support (Web – Ad Server), Creation of Ad Campaigns (managing platform keywords on analysis for optimization)
Premium Audience Network, S. L. – PAN Spain
Calle Arlabán 7, 28014 – Madrid
Dates
Occupation or position held
Main activities and
responsibilities
Name and address of employer
Dates
11/2012 – 03/2013
Information Technology Consultant
Business data migration project at Gas Natural Fenosa - IBM project using Datastage Technology. Team project executed along the european expert Victor Pinhao. Bring Consulting (spin-off Novabase) - IBM partner Edifício Torre Europa
Paseo de la Castellana, 95, 15 A
28046 Madrid, España
17/08/2009 – 15/05/2012
Occupation or position held
Technology Integration Management and Development – Technology and Innovation Department of one of the major companies in the sector, supporting the activities of the customer service area, as well as assisting in the coordination and monitoring of transversal projects. Main activities and
responsibilities
Management and development of an IT application applied in Madrid and Barcelona – eGlue/RTI-Nice – which as the feature of assemble automatic business logic/processes and present and calculate a large sort of information in real time, specialized in the area of call centers. Supervision and validation of the suppliers' technological services (analysts, developers and coordinators). Assistance in the project’s coordination.
Monitoring, developing and integrating business processes. Monitoring results through kpi's and data collections, using IBM Cognos Business Intelligence technology to exploit the data base. Statistical reports automatization and interpretation. Name and address of employer
Axa Seguros Generales, S.A. – Camino Fuente de la Mora, nº 1 – Madrid Recommendation Letters
Customer Service Area Director – Blanca Moraleda,
Contact Center Support Responsible – Juan Carlos Laorga Tecnhology Management and Innovation Responsible – Yolanda Irala Dates
Occupation or position held
Main activities and
responsibilities
Name and address of employer
17/08/2008 – 16/08/2009
Programmer / Analyst
Maintaining and developing the product - Optimal Price, a general tariffs simulator/ tarificator, used mainly in the area of billing - telecommunications. Carrying out studies for clients – Orange, Vodafone, Yoigo.
• Exploited Technology - xml, java, eclipse editor, sql - db oracle, excel, MS project, ultraEdit, unix..
Managing the department’s communications and project planning, in cooperation with the clients. Nimbus Systems, Av. Burgos 8 - Madrid
Social skills and
competences
Teamwork and leadership spirit gained through the Academic Studies, living and having social interaction in different countries, the practice of team sports, being soccer the most practiced, for 14 years (being normally captain of team) and by being apart of organizations as a committee of finalists (Chairman). Realization of an Interrail (a month and a half) which always opens new perspectives and grants knowledge and understanding about different cultures, plus one year taking advantage of the enriching Erasmus program at the Universidad Carlos III de Madrid.
Journey through India (4 months), including 3 weeks of volunteer work, which gave a great insight about global issues, the world in general and personal growth. From this experience it was born a photo exhibition in Portugal.
Volunteer Project
Technical skills
and competences
http://volunteerworkexperience.blogspot.com/
Ability to work and learn fast: developed along the diplomas and professional experiences. Strong social ability and problems solving.
Strong sense of organization, dynamism, energy and proactivity. Driving license
Class B (normal motor vehicles)
Additional information Personal Interests: personal growth, technology, traveling, investments, impromptu acting, society, music, guitar, cinema, literature, sports in general (swimming, soccer, tennis), motorcycles.
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