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Customer Service Data Entry

Tallahassee, FL
September 12, 2019

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Moses Edwards Senior Clerk Tallahassee, FL ***** 850-***-**** Ability to organize, multi-task, prioritize Work well under pressure Superb written and oral communication skills Organizational and managerial skills Microsoft Office Suite proficiency Exceptional customer service skills Analytical/critical thinking skills Willing to relocate: Anywhere Authorized to work in the US for any employer Work Experience Senior Clerk Florida Department of Agriculture, Division of Marketing and Development - Tallahassee, FL May 2015 to September 201732399 • Served visitors by greeting and directing them appropriately. • Answered, screened and forwarded any incoming call while providing basic information needed. • Received and sorted daily mail and deliveries. • Performed other clerical duties such as filing, photocopying, collating, faxing, data entry, etc.FRONT DESK COORDINATOR Faith Dental Center - East, Tennessee, US April 2003 to August 2012 Street, Tallahassee, Florida 32303 • Greeted and checked in patients. Collect co-payments and verify insurance coverage. Schedule and confirm patient appointments. Prepare new patient charts neatly and accurately. • Provided superior patient service demonstrating responsiveness and sensitivity to patient needs.Resolved any patient dissatisfaction in accordance with patient needs, practice policies and procedures, government regulations and dental board standards. • Responded to patient billing or financial inquiries. Collected and posted payments and record receipts. Balanced nightly deposits and completed credit card processing. • Executed patient consults to ensure patients understand prescribed treatment plans. Conducted patient chart audits, enter and update patient treatment plans at the direction of the doctor. • Followed up with patients during subsequent visits to schedule open treatment

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