Administrative Assistant Customer Service

Selena Palencia

Fast learner, Dependable, Team player, Good time management, Computer savvy

Spring, TX 77386

**************@*****.*** - 832-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Buckeye Cleaning Center - May 2018 - Present

Order entry into SAP, order audits prior to shipping, shipping documents, email orders, orders by phone/Fax, customer service, billing & invoicing, file management, credit card processing, invoicing for service and repair

Parts Specialist

O’Reilly Auto Parts- Spring, TX - January 2018 - May 2018

Fleet Services Specialist

Zeno Imaging - Spring Branch, TX - March 2017 to Nov 2017

Level 1 Help Desk support, troubleshooting, order entry and fulfillment, customer service, other duties as assigned

Administrative Assistant/Dispatcher

Way Companies - Houston, TX - June 2016 to Dec 2016

Payroll for Industrial Technicians (16 techs), closing all service calls for prior day, answering upwards of 30+

calls per day, taking service requests and creating service work orders, updating/maintaining preventative

maintenance spreadsheets, generate PM work orders for monthly visits, update/maintain on-call tech list,

generate/maintain PM unit filter list, create /assign purchase orders, registration for tech safety training,

generate quotes, other duties as assigned.

Administrative Assistant

Penn Elcom, USA - Houston, TX - June 2015 to June 2016

Invoicing, A/P, process electronic bank deposits, data entry, filing, customer service, additional duties as

assigned

Operations Assistant/Loan Assistant

AmPac Tri-State CDC - Grand Terrace, CA - October 2013 to August 2014

Responsibilities

Loan document servicing, entry level loan closing, data entry, social media management, hootsuite, event

planning, Scan Snap document scanning, excel, word, filing, faxing, customer service.

Clerical Assistant

Mt. San Jacinto College - Menifee, CA - January 2011 to March 2012

Office of the Dean of Instruction - Clerical Assistant

Special projects as assigned, filing, faxing, collating, flyers/pamphlets

Volunteer Activities Assistant

LIFE CARE CENTERS OF MENIFEE - Menifee, CA - August 2010 to October 2010

Assisted in daily activities with Residents such as: Bingo, Popcorn and Movies, Social events (ice cream

socials), Birthdays, Arts & Crafts, Companionship and other projects as needed

Medical Scheduler/Receptionist

NEWPORT DOCTORS MEDICAL GROUP - Newport Beach, CA - January 2008 to August 2008

Managed and oversaw patient files of 25+ daily (RADIOLOGY & NEUROLOGY)

Scheduled and confirmed patient appointments utilizing 10 line multiline phone system

Medical Receptionist/Scheduler

VITREORETINAL CONSULTANTS - Houston, TX - June 2007 to December 2007

Houston, Texas

Specializing in eye surgery of the retina and vitreous. Ensured patient retention by providing exceptional

customer care and privacy to those we served

Customer care, correspondence, and communication for entire medical facility Managed and oversaw 25 +

client files daily, patient check-in/out, and appointment scheduling and confirmation.

Administrative Assistant/Buyer

ACADEMY of HEALTHCARE PROFESSIONS - Houston, TX - October 2006 to June 2007

Houston, Texas

Administrative Assistant to School Director, COO, CFO, Registrar, Financial Aide

Student Book & Office Supply Buyer / Inventory Control of all medical, school, and faculty supplies

Conducted extended background checks of all new student enrollment. Proctor/test administrator.

Implemented student schedules and special projects designed within the CLASS systems.

Residential / Commercial Sales Assistant

ACME BRICK CO - Houston, TX - January 2006 to October 2006

Managed and maintained order and billing files for three (3) top sales professional in the office.

Handled all customer relation services through multi-line phone systems and PeopleSoft software

Administrative Support Personnel

KROGER COMPANY - Houston, TX - February 2001 to November 2005

Managed and maintained new item set-up / warehouse and direct store delivery.

Maintained order guides for Kroger stores in Houston, Dallas, and Louisiana as Lead Pricing Analyst.

Assisted and designed Sales Plans, Web Postings, MS Front Page, and Financial Cost Billing conversion of

Deli and Bakery Departments.

Assisted in the conversion of Albertsons to Kroger for Deli and Bakery Departments

EDUCATION

AS in Business Administration

Mt. San Jacinto College - Menifee, CA

2011 to 2018

Diploma in Medical Assisting/Medical Admin Assistant

Polytechnic Institute - Houston, TX

2005 to 2006

GED in General Education

Lone Star College System - Houston, TX

2004 to 2004

SKILLS

Quickbooks Pro 2013, Payroll, Customer Service, Data Entry, Purchase orders, Inventory Management,

Excel, Word, Accounting, Receptionist, Bookkeeping, Billing, Inventory Control, Invoicing, Account

Management, Accounts Payable, Accounts Receivable, Administrative Assistant, Administrative Support,

Event Planning, Filing, Fax, Financial Analysis, Inventory Management, Lotus Notes, Logistics, Medical

Terminology, Operations, Publisher, Typing, UPS, Vendor Management, Human Resources, Windows Xp,

Purchasing

ADDITIONAL INFORMATION

Relationship - development expertise that compliments the ability to maintain solid customer growth and

customer satisfaction

Ability to maintain client files and analyze data in order to reach, maintain, and build client relationships.

Completed Externship with highly trained physicians at ST. JOSEPH'S HOSPITAL from October 2006 -

December 2006 as a Medical Assistant under Dr. Faith Whittier, OB/GYN and Dr. Robert Hilliard, OB/GYN

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