CSR/TSR/ESL Teacher
Resume:
Kristina Camille O. Baldonado
Villa de Calamba Brgy. Lamesa
Calamba, Laguna
***********@*****.***
WORK EXPERIENCE
Home-based Elementary/Pre-school Tutor June 2016 – Present Block 129 Lot 20 Phase 5 Villa de Calamba,
Brgy. Lamesa, Calamba City, Laguna, 4027
• Provided creative and proper study aides and techniques to assist student with future assessments.
• Reviewed mistaken questions to prepare for preventable errors.
• Identify student’s strengths and weaknesses.
• Assisted student on their assignments for basic understanding.
• Contacted parents in order to arrange the tutoring session and to inform them of the student’s progress.
Franke Foodservice System Philippines, Inc. October 2015-August 2019 Customer Service Representative
B1-6&7, Phase 1 Carmelray Industrial Park (CIP) II, Brgy. Milagrosa, Calamba, Laguna, 4027
• Accepts inbound and outbound calls in a timely and accurate manner.
• Make sure to deliver excellent customer service experience to all our clients
(McDonald’s, Panera Bread, Ikea, Burger King, American Airlines, etc.).
• Provide correct level 1 troubleshooting steps for every Coffee and Foodservice calls. (Ex. Espresso Machines, Fry Station, Fry Dispenser, Meat Freezer, Refrigerator, etc.)
• Dispatch a Service Provider if needed by the customer.
• Attach, process, and reconcile invoices for Coffee and Foodservice Department.
• Process Purchase Order for Kitchen Department ( includes Drop shipping) Convergys February 2013-May 2014
Customer Service Representative
Nuvali Lakeside Evozone
Santa Rosa-Tagaytay Road
Santa Rosa, Laguna
• Handle inbound calls and provide troubleshooting steps for customer’s phone.
• Explain bill and receive payment from the customers if necessary. IBM Daksh June 2012 to January 2013
Customer Service Representative
Global Process Services
Hanston Square
Ortigas Center, Pasig City
• Book local and international flights as per customer’s request. Fast Logistic Inc.
Database Programmer/Internship
Inbound and Outbound Department
CPIP Brgy. Batino Calamba, Laguna
March 2011 to June 2011
EDUCATIONAL BACKGROUND
Course Name of School Inclusive Year
BS in Computer Science San Sebastian College-
Recoletos
2008-2012
Secondary Maranatha Christian
Academy
2004-2008
Elementary Blessed Nazarene School 1998-2004
EXTRA CURICULLAR ACTIVITIES
(CSS) Computer Science Society
President, S.Y 2011-2012
Representative, S.Y 2009-2011
Member, 2008-2009
(NCSA) National Computer Science Academy
Member, 2011-2012
SEMINARS AND TRAININGS ATTENDED
Essential of Cisco Networking Technology with Packet Tracer Application San Sebastian College Recoletos-Canlubang
Current Trends in Web Technology
San Sebastian College Recoletos-Canlubang
C# Programming with Applications
San Sebastian College Recoletos-Canlubang
9
th
Philippine Youth Congress in Information Technology University of the Philippines Diliman, Quezon City World-wide Celebration of Software Freedom Day
STI College Southwoods
Java/Spring Framework
STI College Southwoods
CHARACTER REFERENCES
Available Upon Request
Kristina Camille O. Baldonado
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