Kristina Camille O. Baldonado

Block *** Lot ** Phase 5

Villa de Calamba Brgy. Lamesa

Calamba, Laguna

+639*********

adabwt@r.postjobfree.com

WORK EXPERIENCE

Home-based Elementary/Pre-school Tutor June 2016 – Present Block 129 Lot 20 Phase 5 Villa de Calamba,

Brgy. Lamesa, Calamba City, Laguna, 4027

• Provided creative and proper study aides and techniques to assist student with future assessments.

• Reviewed mistaken questions to prepare for preventable errors.

• Identify student’s strengths and weaknesses.

• Assisted student on their assignments for basic understanding.

• Contacted parents in order to arrange the tutoring session and to inform them of the student’s progress.

Franke Foodservice System Philippines, Inc. October 2015-August 2019 Customer Service Representative

B1-6&7, Phase 1 Carmelray Industrial Park (CIP) II, Brgy. Milagrosa, Calamba, Laguna, 4027

• Accepts inbound and outbound calls in a timely and accurate manner.

• Make sure to deliver excellent customer service experience to all our clients

(McDonald’s, Panera Bread, Ikea, Burger King, American Airlines, etc.).

• Provide correct level 1 troubleshooting steps for every Coffee and Foodservice calls. (Ex. Espresso Machines, Fry Station, Fry Dispenser, Meat Freezer, Refrigerator, etc.)

• Dispatch a Service Provider if needed by the customer.

• Attach, process, and reconcile invoices for Coffee and Foodservice Department.

• Process Purchase Order for Kitchen Department ( includes Drop shipping) Convergys February 2013-May 2014

Customer Service Representative

Nuvali Lakeside Evozone

Santa Rosa-Tagaytay Road

Santa Rosa, Laguna

• Handle inbound calls and provide troubleshooting steps for customer’s phone.

• Explain bill and receive payment from the customers if necessary. IBM Daksh June 2012 to January 2013

Customer Service Representative

Global Process Services

Hanston Square

Ortigas Center, Pasig City

• Book local and international flights as per customer’s request. Fast Logistic Inc.

Database Programmer/Internship

Inbound and Outbound Department

CPIP Brgy. Batino Calamba, Laguna

March 2011 to June 2011

EDUCATIONAL BACKGROUND

Course Name of School Inclusive Year

BS in Computer Science San Sebastian College-

Recoletos

2008-2012

Secondary Maranatha Christian

Academy

2004-2008

Elementary Blessed Nazarene School 1998-2004

EXTRA CURICULLAR ACTIVITIES

(CSS) Computer Science Society

President, S.Y 2011-2012

Representative, S.Y 2009-2011

Member, 2008-2009

(NCSA) National Computer Science Academy

Member, 2011-2012

SEMINARS AND TRAININGS ATTENDED

Essential of Cisco Networking Technology with Packet Tracer Application San Sebastian College Recoletos-Canlubang

Current Trends in Web Technology

San Sebastian College Recoletos-Canlubang

C# Programming with Applications

San Sebastian College Recoletos-Canlubang

9

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Philippine Youth Congress in Information Technology University of the Philippines Diliman, Quezon City World-wide Celebration of Software Freedom Day

STI College Southwoods

Java/Spring Framework

STI College Southwoods

CHARACTER REFERENCES

Available Upon Request

Kristina Camille O. Baldonado

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