Customer Service Manager
Resume:
SHAIK SIDDIQ BASHA
E-mail: *************@*****.***
*************@*****.***
CAREER OBJECTIVE:-
Looking for a challenging position as senior warehouse & Logistics supervisor where I can make effective use of logic management skills for the growth of the organization.
In the main role are shipping and receiving, stock controlling, data maintenance, and warehouse operations with Master degree in inventory management.
SYNOPSIS:-
A result oriented professional with 7 years of work experience in Warehousing &Logistics &inventory, along with Customer Service with the Retail &Wholesale domains. A keen planner, strategist implementer Possess an in-depth understanding of business processes and structured methodologies being practiced in the industry along with proven skills in managing teams to work in synchronization with the set parameters & motivating them for achieving business and individual goals.
CORE COMPETENCIES:-
Teamwork, Planning Leadership, Flexibility Creative Thinking, Decision Making, Integrity, Problem Solving, Adaptability, Responsibility.
SKILLS:-
M.S Office, Oracle ERP, Micro soft AX, Micro soft GP, Outlook, Time watch application, Communication
Summary:
• Possess strong written and oral communication skills
• Demonstrated quantitative and analytical skills with strong attention to detail
• Ability to handle multiple tasks and meet deadlines
• Proficient in Microsoft Word, Excel and the Internet
• Extensive knowledge of warehouse management systems and services
• Ability to take initiatives and work under minimal supervision
• Positive attitude with excellent time management skills
• Proven track record of supervising and monitoring materials
• Extensive knowledge of logistic operations like distribution, transportation and warehousing
• Possess strong interpersonal and problem solving skills.
CAREER GROWTH PATH
ØSayyar Trading Group W.L.L “warehouse &logistic & inventory supervisor “Bahrain Aug, “2017 to present 2019.
ØMSS Holding automobiles, QATAR “Warehouse Supervisor “Qatar Mar ’2014 till June 2017.
ØTransind Holding Group, QATAR “Warehouse in charge” Qatar Feb’2012 till Feb 2013.
1. Professional Experience: (Aug 2017To present 2019)
Designation: - (warehouse &Logistic supervisor)
(Sayyar Trading Group W.L.L (Bahrain, Manama)
(One of the best trading company in Bahrain with multiple business activities in retail and whole sale sector
Job Responsibilities: -
vMonitors and maintains current inventory levels processes purchasing orders as required tracks orders and investigates problems.
vResponsible to preparing sales orders and responsible for GRN posting.
vUtilized Oracle ERP and MS Office to provide accurate product and financial reporting.
vEstablished Bar-coding system in order to improve order fulfillment accuracy, materials traceability and overall department efficiency.
vConducted internal audits for Quality Management System Procedures at multiple sites to ensure compliance and standardization of processes across all facilities.
vRecords purchases, maintains database, performs physical count of inventory, and reconciles actual stock count to computer-generated reports.
vResponsible for stock recompilations and labeling for counted items.
vEstablish policy, organizational structure, staff and procedure to ensure effective purchasing, receiving, storage, retrieval, delivery, and material accountability systems in the area of responsibility.
vHandling warehouse deliveries & with support of GPS vehicle tracking system.
vCoordinating with various departments like logistic and finance and sales departments.
vReporting to General Manager, Accounts manager regarding the store issues.
vassigned the tasks of handling customer complaint like goods return and implementing corrective action
v Responsible for communicating with customers on daily requirement and to deliver the materials.
vAs supervisor, maintained warehouse staff job results by coaching, counseling, and disciplining employees; while planning, monitoring, and appraising job results.
vProcesses and documents returns as required following established procedures.
vPerforms routine clerical duties, including data entry, answering telephones, and assisting customers.
vSupported safety programs to reduce and eliminate employee injuries while conducting safety training at the branch.
vEnsured that a safe working environment is maintained at all times and that the appropriate safety regulations and policies are complied with.
ACHIEVEMENTS: -
vRe-organized something to make it work better
vIdentified a problem and solved it
vCome up with a new idea that improved things
vDeveloped or implemented new procedures or systems
vWorked on special projects
vReceived awards
vBeen complimented by your supervisor or co-workers
vIncreased revenue or sales for the company
vSaved money for the company
vSaved time for the company
vContributed to good customer service.
2. Professional Experience: - (Mar 2014 TO June 2017)
Designation: -Warehouse supervisor,
MSS Holding Group, Qatar, Doha
Job Responsibilities: -
vResponsible overall productivity and work quality, operated forklift, worked closely with an integrated team, and maintained a warehouse. Supervised, trained and mentored a 40-member staff.
vMaintained detailed documentation and an outstanding safety.
vReceiving shipments & truck consignments and verifying quantity and products of goods conditions.
vResponsible to receiving goods, processing documentation, responsible for warehouse, tracking as well as distributing materials to the customers.
vResponsible to prepare GRN, responsible for invoice posting.
vResponsible for assisting warehouse professionals with load-out of items being shipped.
vSupported 30 trucks daily, managed shipping/receiving for a 30,000 square foot warehouse, and established a reputation for outstanding customer service.
vAssigned the tasks of maintaining proper record of inventory of items in warehouse and order as required.
vPreparing stock moments and item moments/promotional items.
vResponsible for warehouse maintenance and proper housekeeping/ warehouse safety as well.
vProcessed receipts of materials by using Micro soft AX, ERP.
vAssigned the tasks of handling customer complaint like goods return and implementing corrective action.
vPreparing warehouse staff vacation plans and OT payments approvals reports.
vReporting to ware house operation manager regarding house issues and outlook responds.
vCoordinating with various departments like logistic, purchase, finance and sales departments.
3. Professional Experience: - (Feb 2013 TO Feb 2014)
Designation: - Warehouse in charge,
Transind Holding Group, Qatar
(One of the old and largest retail and distribution firm in Qatar, with multiple business activities)
Job Responsibilities: -
vResponsible for receiving and issuing, check in, put away, and/or issue/deliver materials to customers; inspect deliveries and verify for conformity.
vPrepare requisitions, process orders for purchase of warehouse-stocked materials, supplies and equipment.
vUse and apply computer programs related to purchasing/inventory control; oversee the maintenance of the warehouse-stocked item database.
vIdentify and develop diversified sources for purchase of warehouse-stocked items.
vWork closely with District staff to determine needs, expedite orders and advised on warehouse-stocked materials.
vPackage and ship materials and equipment.
vPerform periodic inventory counts of warehouse items.
ØEducational summary and Certifications:
Academics
Location
MBA, from The University of JNTU
Hyderabad India
B.COM (computers) from The University of S.V
Hyderabad India
+2 inter Mediate
Hyderabad, India
S.S.C
Hyderabad, India
Languages
English Fluent
Hindi Fluent
Urdu Fluent
Telugu Fluent
Arabic Basic
Immigration / visa Status
Citizen : Indian
Visa status : Employee visa transferable/Bahrain
(Bahrain )Civil – ID :910750874
Passport number : L2244257
Passport expire : 13- 06-2023
Skype ID (shaiksiddiqbasha)
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