Service Customer

Charles Anthony David

***-* ********** ******. ***** Green Park Village, Pasig City (63-917-***-**** ************@*****.*** PROFESSIONAL SUMMARY: Experienced Accounts Payable Leader with a demonstrated history in Team Management in BPO and Shared Service Industry. Highly skilled in Financial Accounting, Billing Services, Accounts Receivable, Record to Report and Accounts Payable processes. QUALIFICATION: With more than 11 years of solid experience in business administration and accounting industry, I have gained the following:

Experience in various finance processes such as Accounts Payable, Billing and Collection, Payroll and Finance Control and Booking of Entries in Peoplesoft Oracle.

People Management skills. Able to manage team members from 4-12 FTEs in various business processes. Able mentor and guide team members to their success.

Escalation Management skills. Able to utilize various resources and tactics to ensure escalations are manage properly and would have a positive outcome using root cause analysis

Process Improvement skill. Using methodologies that relies on a collaborative team effort to improve performance by systematically removing waste and reducing variation. EDUCATIONAL BACKGROUND

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION

Major in Accounting

HOLY ANGEL UNIVERSITY

Angeles City, Philippines.

Date Graduated: April 19, 2007

EMPLOYMENT BACKGROUND

Country Accounts Payable Team Leader

Huawei Technologies Philippines Inc.

22nd Floor. W Fifth Building. 5th Avenue, Bonifacio Global City. Taguig City, Philippines. From: August 2016 – Present

Key Job Responsibilities

Oversee the overall Huawei Technologies Philippines Inc.'s Accounts Payable Process.

Currently manages 6 FTE that supports different processes of AP Finance.

Main point of contact for escalations.

Main point of contact for Philippines in Asia Pacific AP process.

Organize and spearhead various supplier meeting to ensure to clear unreconciled payments and service issues together with different Huawei project team or department.

Overall in-charge with invoice receiving and processing, documents delivery and archiving management.

Review and approves employee reimbursement claims.

Investigate fraudulent reimbursements claims.

Overall in charge with Philippines Key improvement plan KPI management and success.

Motivate, coach and develop the team to maximize performance and delivery of a high-quality service.

Establish objectives and targets and to communicate performance expectations clearly. Finance Operations Lead

Accenture Inc.

11F Global One, Eastwood City Cyberpark, Bagumbayan, Quezon City Philippines 1110 From: September 2015 – August 2016

Key Job Responsibilities

Supports Project’s financial management activities

Performs monthly allocation of costs to various projects under Technology Expense Management Process Outsourcing (TEMPO) work stream

Provides analysis on the results of actual vs plan

Identifies improvement opportunities (i.e. process improvements) and develops timely action plans

Performs special assignments & projects as required

Monitors employees’ roll in and roll off (on-boarding and off-boarding)

Acts as administrative supervisor for employees on Bench pool.

Monitors and facilitate employee movements and registry in Accenture official roster.

Facilitate and monitor employees’ utilization and chargeability.

Acts as the main point of contact for TEMPO roster.

Facilitate and monitor workstation inventory and movement. Finance Accounting Specialist

Regus Service Centre B.V

3rd Floor “W” High Street Building, 28th Street corner 11th Avenue. Bonifacio Global City, Taguig City, Philippines From: March 2012 – September 2015

Key Job Responsibilities

Timely closing of books of accounts and completion of financial, management and statutory reports

Regular reviews of the Balance Sheets to ensure the validity assets and liabilities, supported by back up schedules

The correct application of Group policies and IFRS for all transactions posted into the GL

Provide independent review and assurance over the adequacy and effectiveness of internal controls

Submit monthly metrics Coach and mentor the Financial Associates & Accountants as required. Work closely with internal and external auditors

Consolidation of standard month-end reporting pack required by the region/market handled

Support Senior Supervisor in managing the monthly closing process and ensure that all transactions are posted timely and accurately

Process high-level GL activities such as Intercompany, BS Review, and Group/Statutory audit requirements.

Prepare monthly GL metrics and KPIs

Review relevant accounts to ensure accuracy of information and calculations and make or direct correcting entries

Establish and promote consistent policies, processes and sharing of best practice

Ad hoc duties and projects as assigned

Other positions held

Billing Team Leader

Payroll and Commissions Analyst

Customer Service Investment Agent

Sykes Asia Inc.

Robinsons Summit Bldg., Makati Avenue. Makati City, Philippines From: February 2011 - February 2012

Key Job Responsibilities

Works for RiverSource Investments with Series 6 FINRA license

Process Agent and Brokers queries regarding their client’s account.

Process transfer of investment fund as advice by their respective agent or broker.

Process Death Claims for the decease’s estate or beneficiaries

Responsible in Processing Customer request and informing the status of their Investment.

Changing Investment Plans / Portfolio

Logging Cases for day to day transactions

Processing Withdrawals

Advising Rate of return for client’s investment

Sr. Collection Specialist

IQOR Philippines

Berthaphil 3 Clark Free Port, Clark field Pampanga, Philippines From: May 2008 - November 2009

Key Job Responsibilities

Responsible in collecting customer’s phone bill balance.

As a senior agent, I’m responsible in taking escalated / supervisor call from irate customers and ensure that the customer satisfaction survey (CSAT) exceeds average.

Responsible in helping new hire agents in ensuring correct process and procedures.

Coach Jr. Agent and Agent level on how to get exceeding average survey and hitting collection quota.

Assisting customers with regards to their billing concern.

Processing payments and setting up payment arrangements on client’s account.

Maintaining good customer satisfaction.

Filing cases for misapplied payments,

Changing service plan, changing phone numbers, programming phones.

Guiding customers on their billing charges.

Filling necessary dispute process for lost payment or misapplied payments. Management Trainee

WestPoint Transit PTE LTD (S Pass No. 0 24490467)

5 Tuas Avenue 11

Jurong East, Singapore 639071

From: October 2007 - December 2007

Key Job Responsibilities

Ensuring the operation of day to day work has been met.

Ensure bus registrations are up to date.

Send and Process quotation to corporate client.

Solely in-charge of filing and investigating client complains.

Amending bus routes as per clients’ request.

Ensuring all the necessary requirements of LTA (Land Transportation Authority) has been properly executed.

Reporting directly to the Managing and Finance Directors with regards to amending service contract.

Filing all necessary documents relating to finance and operations issues.

Informing clients’ activities pertaining to bus transportation. PERSONAL BACKGROUND

Age : 32 years old

Birthday : October 7, 1986

Citizenship : Filipino

Height : 5’ 9”

CHARACTER REFERENCES

Available upon request

I hereby certify that the above information is true to my knowledge and experience. Charles Anthony S. David

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