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Senior Supervisor

Location:
Bacoor, Cavite, Philippines
Posted:
September 12, 2019

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Resume:

HAROLD RAE T. SAN JUAN

Sagana Remville, Habay, Bacoor,Cavite

Mobile No. : +639*********

Telephone No.: (046-*******

Email Address: adabtk@r.postjobfree.com

PROFESSIONAL SUMMARY:

Practiced food services professional and leader with seven years of experience overseeing the performance of hosting, waiting, and kitchen teams of up to 30 members. Experienced in development of procedural manuals and training guides. Skilled in handling guest complaints and special requests diplomatically. Astute at combining product knowledge with advanced understanding of best service practices. Years of experience in preparing and serving diverse foods. Capable of motivating employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills.

SKILLS:

Service quality enhancements

Sales operations

Team coordination

Cash handling expert

Upselling techniques

Wine knowledge

Customer-focused

Menu planning

Attention to detail

WORK EXPERIENCE:

SENIOR SUPERVISOR

January 10, 2016 to July 13, 2019

Al Hambra, Spanish Restaurant, Al Qasr Hotel

Dubai, United Arab Emirates

Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.

Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas.

Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.

Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.

Boosted customer satisfaction and service delivery to strengthen customer loyalty.

WAITER

October 12, 2012 to January 9, 2016

Segreto, Italian Restaurant, Al Qasr Hotel

Dubai, United Arab Emirates

Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.

Maintained customer satisfaction with timely table check-ins to assess drink or other needs.

Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.

BANQUET WAITER

November 2007 – December 2009

Island Cove Hotel and Leisure Park

Cavite, Philippines

Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.

Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Loaded trays with accessories, including eating utensils, napkins and condiments.

Set dining tables to prepare for diverse types of events and follow strict service standards.

BANQUET WAITER

February 2007 – July 2007

Manila Pavilion Hotel

Manila, Phillipines

Monitored dining rooms for seating availability as well as service, safety and well-being of guests.

Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers.

Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.

CERTIFICATION:

Wine and Spirit Education Trust (WSET) Level 1

Food and Beverage Departmental Trainer

PERSONAL INFORMATION:

Age : 32

Birth date : December 06, 1986

Birthplace : Cavite City

Height : 5’6”

Weight : 165 lbs

Civil Status : Married

Citizenship : Filipino

Religion : Roman Catholic

Language : Filipino/English

I hereby certify that the information and facts contained in this resume are true and correct to the best of my knowledge and belief.

Mr. Harold Rae T. San Juan



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