Senior Supervisor
Resume:
HAROLD RAE T. SAN JUAN
Sagana Remville, Habay, Bacoor,Cavite
Mobile No. : +639*********
Telephone No.: (046-*******
Email Address: **************@*****.***
PROFESSIONAL SUMMARY:
Practiced food services professional and leader with seven years of experience overseeing the performance of hosting, waiting, and kitchen teams of up to 30 members. Experienced in development of procedural manuals and training guides. Skilled in handling guest complaints and special requests diplomatically. Astute at combining product knowledge with advanced understanding of best service practices. Years of experience in preparing and serving diverse foods. Capable of motivating employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills.
SKILLS:
Service quality enhancements
Sales operations
Team coordination
Cash handling expert
Upselling techniques
Wine knowledge
Customer-focused
Menu planning
Attention to detail
WORK EXPERIENCE:
SENIOR SUPERVISOR
January 10, 2016 to July 13, 2019
Al Hambra, Spanish Restaurant, Al Qasr Hotel
Dubai, United Arab Emirates
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
Boosted customer satisfaction and service delivery to strengthen customer loyalty.
WAITER
October 12, 2012 to January 9, 2016
Segreto, Italian Restaurant, Al Qasr Hotel
Dubai, United Arab Emirates
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Maintained customer satisfaction with timely table check-ins to assess drink or other needs.
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
BANQUET WAITER
November 2007 – December 2009
Island Cove Hotel and Leisure Park
Cavite, Philippines
Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Loaded trays with accessories, including eating utensils, napkins and condiments.
Set dining tables to prepare for diverse types of events and follow strict service standards.
BANQUET WAITER
February 2007 – July 2007
Manila Pavilion Hotel
Manila, Phillipines
Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers.
Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
CERTIFICATION:
Wine and Spirit Education Trust (WSET) Level 1
Food and Beverage Departmental Trainer
PERSONAL INFORMATION:
Age : 32
Birth date : December 06, 1986
Birthplace : Cavite City
Height : 5’6”
Weight : 165 lbs
Civil Status : Married
Citizenship : Filipino
Religion : Roman Catholic
Language : Filipino/English
I hereby certify that the information and facts contained in this resume are true and correct to the best of my knowledge and belief.
Mr. Harold Rae T. San Juan
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