EDWIN ZACK REMO

PROFILE SUMMARY:

Zack has ** years of working experience in the field of Information Technology combining with Individual Contributor and People Management.

PROFESSIONAL SKILLS:

Self-motivated graduate with well develop project management and IT skills combined with a flexible attitude to work.

Good organizational and time management skills develop in a variety of deadline orientated situations.

Strong team-player skills develop through work, get on well with people at all levels, easily making good relationships and building good rapport.

Ability to contribute to a high-performing, motivated workgroup by applying interpersonal and collaboration skills to achieve project goals and realize value.

Strive for continued excellence and quality in everything I do.

Excellent oral and written communication skills.

PROFESSIONAL COMPETENCIES:

Service Management and Delivery – creates logical plan, realistic estimates and schedules for project segment. Balances and prioritizes own and other activities to make sure critical items are addressed.

Initiative and Influence – Sets challenging objectives and standards. Clear and direct when providing guidance, responding to questions and setting expectations.

Teamwork and Collaboration - Takes time to help and coach other team members. Provide individuals with positive and developmental feedback, promptly and openly.

Problem Solving - Thinks through and recommends solutions when raising an issue. Creates and pursues own development plan.

Knowledge Sharing - Proposes alternative/compromise solutions to address others fundamental concerns.

TECHNICAL COMPETENCIES:

Project Management, Request Management Pipeline, Change Management, Triage Support, Process Consistency, EIT Engagement, Culture and Consistency, EIT IS&AMG Program Governance and Support, EIT Prioritization, Team Leadership and Collaboration, Mentoring and Coaching, Testing, Functional Designer, Application Support and Maintenance, Business Systems Analysis.

CAREER HIGHLIGHTS:

SENIOR BUSINESS SYSTEMS CONSULTANT Level 4 at Wells Fargo LLC

May 2016 – Present

RESPONSIBILITIES and AUTHORITIES:

Manage and handle multiple project(s) initiatives set by the business.

Partners with stakeholders to support and address the needs.

Facilitate the development of the initiatives.

Track, monitor and coordinate all execution of the initiatives through closure of the request.

Mentor and coach junior team member.

Participate in initial triage review upon intake.

Reviewing, sharing or supporting the creation of initiation artifacts across EIT IAG working team (i.e. PDD, BRD, FSD, etc).

Schedule and facilitate recurring and topic meetings as needed.

Manage and track deliverables to expected timelines.

Ensure leadership has full transparency to project status.

Support the communication and delivery of scope including change management process.

Communicate weekly EIT IAG status to EIT working team, leadership, and associated partner.

INDUSTRY: Financial Services/Banking

TECHNOLOGY and TOOLS Used: TPM, Tableau Dashboard, SharePoint, MS Office, STAMP Time and Reporting

Training Completion: Project Management Lite Training, July 24 – August 11, 2017, Basic Lean Six Sigma February 2017, Intermediate Lean Six Sigma June 2017

TEAM MANAGER focus on SAP HCM SuccessFactors at NDBS Philippines

October 2015 - February 2016

RESPONSIBILITIES and AUTHORITIES:

Identify sales opportunities at existing customers and communicate internally to management team. Support presales effort as needed in response to proposals, and conducting demonstrations and presentations.

Provides leadership and work guidance to Consultants and Senior Consultants.

Knowledge-sharing, mentoring and coaching to team members.

Support SuccessFactors Sales and pre-sales activities including: (a) Preparation of solution marketing content (b) Preparation of sales proposals and statement of work documents including project resource plans and effort estimates (c) Carry out systems demonstrations.

Ability to establish and maintain good and effective relationships, including with clients, and work collaboratively with a diversity of stakeholder groups and individuals.

Demonstrated ability to present and discuss solutions confidently, including depth in: (a) Presentation skills in front of large or small groups (b) Experience in running and facilitating workshops.

INDUSTRY: Automotive

TECHNOLOGY and TOOLS Used: SAP HCM Cloud – SuccessFactors (Recruiting and Marketing), XML, Excel

TECHNICAL MANAGER at Accenture - Philippines Delivery Center

2009 - September 2015

CLIENT: Leading innovator of medical solutions around the world. The products and technologies are used to diagnose or treat a wide range of medical conditions, including heart, digestive, pulmonary, vascular, urological, women's health, and chronic pain conditions. INDUSTRY: Pharmaceutical. Technology and tools used: SAP – SuccessFactors (Employee Central), IBM Rational, Informatica, SQL, Oracle.

DUTIES and RESPONSIBILITIES:

Team Manager and also performing as end-to-end tester and functional designer role for SAP SuccessFactors - Employee Central.

Act as tester, creates and executes test scripts, perform test reviews among members to maintain the quality and avoid rework.

Act as functional designer, creates functional design, mapping documents and test scripts for ADP Payroll Change Reports (Demographic, Direct Deposit, Tax and W4), Successfactors to ATS and Project Home (Cost Center and Role Average.

Worked closely with the business to meet the requirements on budget and within timelines.

Report on the management in a timely basis regarding the progress of the team and how to manage issues and risk.

Responsible for the performance rating and feedback of the team members and conduct meetings in a timely basis.

Providing user support by addressing business inquiries and issues.

Maintaining, tuning and repairing applications; performing preventive maintenance activities; providing user support.

Providing report on the upper management and executives both offshore and onshore in a timely basis regarding the progress of the team and how to manage issues and risk.

CLIENT: Major U.S electric and natural gas company. a utility holding company based in Minneapolis, Minnesota, serving more than 3.3 million electric customers and 1.8 million natural gas customers in Minnesota, Michigan, Wisconsin, North Dakota, South Dakota, Colorado, Kansas, Oklahoma, Texas and New Mexico. It consists of four operating subsidiaries: Northern States Power-Minnesota, Northern States Power-Wisconsin, Public Service Company of Colorado, and Southwestern Public Service Co. INDUSTRY: Energy. Technology and tools used: SAP – SuccessFactors (RCM/RMK)

DUTIES and RESPONSIBILITIES:

Team Manager and assigned as Functional Consultant in SAP SuccessFactor (Recruiting and Marketing).

Responsible for helping to shape the recruiting plan, get materials and schedule in place for Talent Acquisition design.

Responsible for the creation of Recruiting Design Workshop, Recruiting Business Process Maps and Configuration.

Responsible for status monitoring of the team ensuring that assigned deliverables, deadlines are met base on timelines and estimates.

Responsible for the performance rating and feedback of the team members and conduct meetings in a timely basis.

CLIENT: One of the world largest mining companies. Our portfolio of high-quality mining assets and natural resources spans bulk commodities – iron ore and manganese, metallurgical coal and thermal coal; base metals – copper and nickel; and precious metals and minerals – in which it is a global leader in both platinum and diamonds. We operate in Africa, Europe, South and North America, Australia and Asia. The company will provide Maintenance, Support, Monitoring, Minor Enhancements, Development and FIC services for all the in-scope applications by using the following Processes: Incident Management, Problem Management, Request Management, Change & Release Management, Event Management, Capacity Management, Availability Management, Service Portfolio Management, Demand Management, Project Management, Service Introduction, Knowledge Management, Service Asset and Configuration Management, Service Capability. INDUSTRY: Mining. Technology and tools used: Mincom Ellipse, AIX Unix, Oracle, Putty, MySQL.

DUTIES and RESPONSIBILITIES:

Assigned at the client site in Pretoria, Africa to cover lead functions for knowledge transition and actual application support of Mincom Ellipse, an ERP client application.

Lead the offshore team ensuring assigned deliverables, and deadlines is met base SLA’s.

Capture, analyse and resolve incidents and problems (by ticket numbers) quickly and professionally.

Communicate advice and support User Community better within Latin America, South Africa and APAC.

Actively monitor, anticipate and reduce issues and concerns.

Served as coordinator between onshore counterpart and offshore resources.

Responsible for using common systems and processes so problem can be managed accordingly and expanded-value added technical and business knowledge learning and sharing.

CLIENT: World leading tire manufacturer with 111,090 employees on December 31, 2010, 70 production facilities in 18 countries. Business market specialty in 2010 include: global market leader in earthmover and aircraft radial tires, European market leader in agricultural tires, Europe’s leading motorcycle tire brand and European market leader in maps, guides and travel assistance websites. Locations: Western Europe (32 plants), Eastern Europe (8 plants), North America (18 plants), South America (4 plants), Africa/Middle East (1 plant), Asia (7 plants). INDUSTRY: Manufacturing. Technology and tools used: SAS application, VAX, LEA, Central Quality Database, UTIL-GRQ2 Utility, IDMS, Endeavor, OLA – Tools for Statistics, MFX-MFGA Tyre Architecture EUR-EURS – End User Reporting System, MQI, ZGFM, ZBASE, VW,ICB, PNG,MFQT,BMZ,BOM, FIMS,FYT (Oracle).

DUTIES and RESPONSIBILITIES:

Lead the team of application support and developers ensuring assigned deliverables and deadlines are met base on timelines and estimates.

Responsible to communicates, advice and support User Community within North America and Europe so problem can be managed accordingly.

Actively monitor, anticipate and reduce issues and concerns.

Responsible for the project quality and metrics.

CLIENT: Leading global payments, network and travel-company founded in 1850. In addition to being a world leader in providing charge and credit cards to consumers, small businesses and corporations, it is the world's largest travel agency, offering travel and related consulting services to individuals and corporations around the world. The largest project in the 1990s was the Triumph Card Processing system implementation. The overall account transitioned from a Consulting based (primarily Systems Integration) relationship to an Application Outsourcing relationship in the late 1999-2000 timeframe. The account primarily was an Application Outsourcing client until late 2004, when Management Consulting was reinvigorated. The overall account experienced a surge in 2005-2006 led by MCIM thought leadership and system integration. In 2007-2008, the account experienced an expansion specifically in MCIM, within Consumer Card and other groups of American Express. Overall, it continues to deliver high performance to American Express through strategic initiatives, large scale capability delivery, and application outsourcing. INDUSTRY: Financial Services/Banking. Technology and tools used: Mainframe platform, TSO SPUFI, JOBTRAC, CONTROL CARD.

DUTIES and RESPONSIBILITIES:

Team’s main point of contact for any requirement-related questions or concerns.

Monitors timely completion of each of the phases of the requirement lifecycle.

Works closely with the team Application Architect to review requirement deliverables per phase.

Coordinates with the other teams, as well as the RO, to address issues or concerns for the requirement.

Communicates and escalates requirement issues (scope and schedule).

TEAM LEAD

2008

CLIENT: One of the UK’s leading financial services groups – offering market leading products to both retail and business customers. Alliance & Leicester is a member of the FTSE 100 index of the UK’s leading companies which in later years operated as a trading name of Santander UK before being rebranded as Santander. Alliance & Leicester was legally acquired in May 2010 by Santander UK, and was fully incorporated by 2011. Although all branches now carry the Santander name, its international arm based in Douglas, Isle of Man retains the Alliance & Leicester name and operates separately from Santander UK. The company signed a contract with Alliance & Leicester to renew its core IT banking systems with Alnova Financial Solutions TM (Alnova). The company will replace the bank’s key legacy systems with Alnova in a phased implementation over the next three years, covering retail current accounts and savings, personal loans, and commercial banking. The company will also provide application development and maintenance services as part of the implementation. The engagement represents the third Alnova implementation in the UK-Ireland market. Alnova is custom banking solution covering all aspects of universal banking in an integrated, browser-based environment that crosses multiple delivery channels. INDUSTRY: Financial Services/Banking. Technology and tools used: Cobol Mainframe.

DUTIES and RESPONSIBILITIES:

Assigned at the client site in Madrid Spain and Liverpool UK to do the Analysis of Accounting Application executed in Conversion, contacting with all the application’s responsible affected (HA, BG, MC).

Responsible for working in Release 2B Conversion Team for Money Transfer and Deposits, codifying programs, preparing and executing the Unit Test (UT), Assembly Test (AT) and PAT.

SOFTWARE ENGINEER

2005 – 2007

CLIENT: Australia’s national agency for revenue collection, responsible for total cash collections of around AUD$200 billion each year. The ATO’s role is the administration of legislation for income and company tax, excise and the AUD$700 billion national pensions industry. Since it was introduced in 2000, the ATO is also responsible for collecting the 10 p.c. Goods and Services Tax (GST) on behalf of State and Territory Governments. The ATO manages approximately 10 million personal taxpayers and 3 million businesses and non-profit organizations, in addition to regulating around 250,000 self-managed superannuation or pension funds. It handles over 12 million phone enquiries, maintains around 16 million client accounts, and issues around 11 million refunds each year. The company has worked with the taxation for the last ten years on a number of strategy and systems integration projects including the implementation of the Australian Business Register, a nationwide register for businesses operating in Australia and a Debt Management system. INDUSTRY: Government Taxation. Technology and tools used: Mainframe, Microfocus Revolve, MS Project.

DUTIES and RESPONSIBILITIES:

Assigned in Canberra, ACT to code, build and test modules according to requirements and design.

Prepare and execute unit testing.

Member of the pilot team to support, fix and escalate issues to different teams affected.

Attended and participate in the discussions and walkthroughs.

CLIENT: A European (mainly German) railway cargo carrier. The company was formed from the freight operating section of the Deutsche Bahn DB Cargo with the addition of various European rail freight operating companies. INDUSTRY: Transportation. Technology and tools used: Cobol Mainframe, Notepad++

DUTIES and RESPONSIBILITIES:

Reviews work packet documentation for completeness.

Attends conference calls with Frankfurt when necessary

Attends a design walk-through with the Team Lead/Supervisor and/or the CAM resource person prior to start of coding.

Codes work unit based on design specifications and established standards.

Participates in code and/or peer reviews with Supervisor after a clean compile.

Prepares potential test conditions and test data. Conducts unit test.

Reports issues and status of the work packet to the Supervisor on a regular basis.

Ensures that quality system requirements are applied in the team.

Migrates work packet to the MTS environment.

CLIENT: DCN Infrastructure Support Unit that provides day-to-day IT services in the business services operation of the DCN, I&MS, CIO and GS. Technology and tools used: SQL, Excel Macro Reporting

DUTIES and RESPONSIBILITIES:

Level 1 and 2 support of the business services operation.

Responsible on handling SQL database queries and report generations.

Create tools to speed up the reporting process and ensure report readiness and reliability.

Coordinates issue trends with other engineering teams.

Assigns tickets to the concerned teams and disseminates relevant information.

Gathers feedbacks from callers on ticket progress and updates tickets appropriately.

Escalates priority 1 and priority 2 tickets to affected team.

Follows-up issues with engineers.

OPERATION SUPERVISOR at SUBIC INTERNATIONAL AIR CHARTER INC.

February 2002 - July 2005

- Head of Management Information System and act as departmental support.

- Assist all employees with computer related issues, network problems and software and internet-related queries.

- Systems-support for all Microsoft Applications, anti-virus and variety of internally develop programs and applications.

- Download and monitor FMS (Flight Management Systems) and Auxiliary Power Unit (APU) to Learjet 35, 45 and 60 series (Avionics).

- Provide Data Report to Mechanics and Avionics using ECTM and APU.

- Performing any other tasks required by management from time to time.

INFORMATION SYSTEM SUPPORT SPECIALIST at COLUMBIAN MOTORS CORPORATION

June 2000 - February 2002

- Support and assist all employees regarding computer-related issues in a daily basis like desktops, laptops and printers running on Windows NT Server environment.

- Set-up and facilitate computer training rooms and conduct seminars to all employees.

- Escalates and reports issues to team lead in a timely manner.

- Performing any other tasks required by management from time to time.

CERTIFICATIONS:

Introduction to Mastery Course

SAP HCM-SuccessFactors February 2014

Recruiting Management Mastery Course

SAP HCM-SuccessFactors May 2014

Mincom Ellipse Certification Training

Turnpoint Solutions LLC December 2011

PERSONAL PROFILE and EDUCATION:

De La Salle University - Lipa

Bachelor of Science (B.S.), Computer Science, 1996 - 2000

Activities and Societies: Association of Computer Science, De La Salle

Contacts:

Email: adabsy@r.postjobfree.com

Mobile: 0917.496.8654

Volunteer at Calauan Apostolate, Calauan Laguna

January 2015 – Present

Supporting Scholarship Program at Cuenca Institute, Cuenca Batangas (privately held)

January 2010 - Present

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