Assistant Customer Service

Celestina Velasquez

*********@*****.*** 214-***-****

Summary

Flexible team player who is detail-oriented and hardworking with the drive to succeed

Highlights

Self-starter Microsoft Office Bilingual-Spanish Typing 45 wpm Data entry

Retail 11/2004-05/2018

Wal-Mart Garland, TX

• Worked as a team member as cashier and merchandiser

• Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service

• Replenished merchandise shelves with items from the stock room

• Interacted with customers on a daily basis and responded to general inquiries

• Served as bilingual translator and assisted customers with store and product complaints

Tax Examining Assistant/CSR 06/1997-01/2000

Internal Revenue Service (IRS) Dallas, TX

• Assisted and advised taxpayers on a wide range of IRS tax forms, notices and issues

• Developed, analyzed and evaluated information that involved research of computerized records, by accessing multiple online/database systems

• Researched and responded to a variety of tax questions based on customer inquiry

• Properly adjusted taxpayers accounts

Medical Records 09/1996-04/1997

Medical Specialists Associated Dallas, TX

• Recorded and filed patient data and medical records

• Scheduled patient appointments

• Faxed prescription refills to pharmacy

• Accurately entered patient information into database system

Receptionist/Student Assistant 09/1994-07/1996

Richland College Dallas, TX

• Assisted department secretary by answering phones and directing calls to campus faculty

• Typed letters, memos and class syllabus for department staff

• Filing, copying and distributed mail within faculty

Education

Mesquite Community College Mesquite, TX

Richland College Dallas, TX

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