Luis Sandoval

Pinellas Park, FL

727-***-****

OBJECTIVE:

To obtain employment with a company that offers a positive atmosphere to learn and implement new skills and technologies for the betterment of the organization

SUMMARY:

I am interested in obtaining a position in System Administration/Desktop support in a challenging environment that focuses on fostering internal growth for advancement to both employee and organization. Bilingual (English/Spanish)

TECHNICAL SKILLS:

Able to obtain DoD clearance within 12 months of employment

Excellent verbal and written communications skills with global executives and technical teams.

Experience with Gmail G-Suite and Google Docs

Knowledge and understanding of security risks and best practices

Installation, maintenance and management of client/desktop operating systems (Microsoft Office programs, Windows Operating Systems, 7, 10) And MobileIron

Active Directory and Windows Server knowledge (installation and support)

Experience with Microsoft Exchange

Experience with Solarwinds including CA Service Desk ticketing system

Remote Access clients Citrix and Cisco

Polycom and Google Hangouts Meets video conferencing system

McAfee antivirus and Drive Encryption software

WORK EXPERIENCE:

Senior Desktop Support Analyst Nov2014 – Sep2019

Consolidated Information Solutions (contractor for Transitions Optical Inc.)

Provided Tier II and Tier III support to local and global users (5000+ users)

Purchased and setup all mobile devices for users

Completed project upgrading all PCs to Windows 10

Repaired all Dell Production machines, desktops, laptops and tablets

Migrated existing printers to new Print Server, Windows Server 2016

Experience troubleshooting MS Office 365

Deploy new PCs to onboarding and existing users including remote users who use VPN

Was responsible for 2 other techs supporting entire manufacturing plant of 500+ users

Performed network administration functions, setup network user accounts, managed company-wide access through security groups as well as group policies and reset passwords in Active Directory

Support Global Leadership Team with proven customer service including Non-Technical audience

Experience in CA Service Desk ticketing system which provides tracking and assigns to proper teams

Completed incidents/requests within required timeframe of SLA

Complete different projects related to moving Data Center (user share moves, new print server setup, etc.)

Lead person on security encryption project with McAfee Drive Encryption to all End Users

Senior Help Desk Support Oct2013 – Nov2014

Dex Imaging Inc.

Remote desktop support for all MFP copier/scanner/printer Konica Minolta, Canon and Kyocera

Listen on incoming calls to better support our clients

Trained new employees coming to our department

Assist in writing new procedures for troubleshooting printers/scanners/fax

Created folders via RDP for clients to scan secure documents to proper systems.

Dispatch local tech if issue cannot be resolved remotely

Documented and tracked all service tickets using proprietary software

Information Security Access Analyst April 2012 – Oct 2013

Raymond James Financial

Daily responsibilities include security monitoring of all access granted

Familiar with CA Service Desk Management and Service Desk Catalog

Granting pertinent access and troubleshooting access issues

Escalated issues to proper tier level support

Maintained 96% ticket resolution rate within proper SLA

Working with different departments on various applications for securing access and quality assurance

Removing all access for SQL and Oracle Databases and granting/removing access to various applications

Responsible to monitor all incoming emails and assign to proper

Lead person in testing new applications for Raymond James

ECM Tech Support August 2011 – April 2012

Raymond James Financial

Supported desktops and workstations for Equity Capital Markets department

Research and responds to various requests for equipment malfunctions

Knowledge in Financial concepts, practices and procedures within Raymond James Financial

Sales Associate/Assistant Store Manager March 2001 – October 2010

Hess Corporation, Pinellas Park, FL

Duties include daily paperwork such as sales reports, profit and loss control audits

Create schedule for the employees, order groceries for the store as well as supplies needed for daily operation while supervising five to ten employees

Maintaining inventory and ordering merchandise for entire store

EDUCATION:

ITT Technical Institute, Saint Petersburg, FL Graduated: September 2010 3.98 GPA

Associate of Science – Computer Networking Systems/ Information Technology

Bachelor’s Degree – Information Security Systems Graduated: June 2012 3.86 GPA

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