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Business Analyst

Savage, MN, 55378
September 11, 2019

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Angelique Dunfee

**** ********* *****

Savage, MN 55378



Proactive corporate professional, proficient in data analysis, training, documentation, problem solving, risk mitigation, fast learner with an ability to plan, manage multiple and competing priorities as well as meet deadlines.

Excellent independent and team work, diversity, written, verbal, and interpersonal communication skills within all levels of an organization.

Strong organizational, attention to detail, analytical, problem-solving, and people skills.

Proficient in Microsoft Office Suite including Excel, PowerPoint, Outlook, Visio, Access, InfoPath, SharePoint, JIRA, Confluence, Tableau, PAC2000, Remedy, Quality Center, and SQL.

Experience with Waterfall and Agile methodologies.


WELLS FARGO April 2019 to Current

Successfully lead team on data mapping SOD (Segregation of Duties) project.

Analyze and cross reference applications for compliance related issues.

Research JIRA tickets for those applications found to be non-compliant.

Heavy documentation of Compliance Analysis, Data Changes, SOR Templates and 2-week lookback for Sustainment Control processes.

AMERIPRISE FINANCIAL November 2018 – February 2019

SERVICES, INC. – Minneapolis, MN

Business Systems Analyst

Engaged subject matter experts, gathered testing conditions, and effectively communicated the needs of the business.

Facilitated meetings related to test execution and status updates.

Reviewed and interpreted business requirements for writing UAT test scripts.

Properly executed test cases, test scripts, documented defects and reported results.

Effectively entered test cases into Quality Center.

WELLS FARGO – Minneapolis, MN April 2017 – October 2018

Business System Consultant

Accomplishments: Automated metrics and manual processes stemming from many different scenarios dictating varying outcomes. Worked with the India team to fully automate processes.

Supervised Configuration Management processes for accuracy when completing configuration management lifecycle; baseline/drift quality reviews.

Facilitated interactive review sessions of use cases, business requirements and business processes with team members to achieve alignment on defining requirements.

Effectively communicated compliance controls around informing product owners and service operations when a version of the software was end of life, obsolete, restricted, or non-standard for determining whether or not a patch was required or to make plans to get users off the software and moved onto a version that was safe to use in the Wells Fargo environment.

Built spreadsheet system utilizing formulas to automate the business rules to assist team members during quality reviews of the tool sets and the data inside those tools for correcting any system of record errors.

Successfully customized the reporting tool and became the SME on quality reviews for Configuration Management Lifecycle, Baseline and Drift.

Corporate Governance ITAM Asset Management and Configuration Management Database (CMDB) experience on Lifecycle, Baseline and Drift, Exceptions Management projects.

Elicited, defined, documented and translated business requirements for business needs as defined by the Configuration Management SME into functional specifications that can be used to design and implement solutions to meet the business objectives.

Analyze and cross-reference vulnerable data to identify where additional vulnerabilities may exist.

Subject matter expertise on Configuration Management Lifecycle and Baseline Drift quality reviews.

Research, analyze, refine documentation of processes and procedures for Configuration Management lifecycle, baseline/drift and exceptions.

Reviewed versions of products for governance, compliance, and risk purposes to determine the lifecycle/baseline and drift of the software application and verify it as being within the parameters of Wells Fargo’s configuration management standards.


SERVICES, INC. – Minneapolis, MN October 2016 – February 2017

Business Analyst

Created and managed tasks for Managers to perform compliance activities.

Responsible for writing requirements utilizing existing SQL queries.

Modify existing queries for new requirements.

Responsible for documenting processes for internal and external requests of cost basis information; gifting shares of stocks and mutual funds as well as journaling.

Observe and capture variances between documented and utilized practices.

Create requirements for excel based system to implement enhancements to eliminate manual activities.


SERVICES, INC. – Minneapolis, MN May 2015 – October 2016

Compliance/Business Analyst

Assisted with developing processes in connection with the Compliance Complaints and Investigations department.

Drafted business processes around complaints and investigations client refunds.

Collaborated on process improvement decisions.

Drafted, negotiated and finalized routine and specialized Intake form.

Liaison between the states and advisors for managing correspondence for state licensing application inquiries.

Efficiently and accurately processed customer responses to state licensing inquiries while meeting state licensing requirements and deadlines.

Effectively communicated with state officials, customers, field members, and leaders.

CPA GLOBAL – Minneapolis, MN September 2014 – May 2015

Paralegal/Business Analyst

Accomplishments: determined the current project velocity was inadequate for meeting the client's deadline, so I built a spreadsheet system that allowed me to adjust resources and their individual velocity's to model delivery plans for the purpose of meeting the client’s deadline.

Analyzed productivity data and recommended improvements for meeting client deadlines.

Utilized knowledge of Patent and Trademark Office Rules and Procedures (US, PCT and EPO procedures) for patent prosecution purposes.

Prepared and filed documents for PCT and National Phase filing applications through the USPTO.

Processed incoming and outgoing USPTO and foreign communications and actions in FoundationIP as well as Memotech.

Leveraged leadership and analytical capabilities to support internal processes, which led to an assignment with a high-profile, international, Fortune 500 client.

Managed and prioritized multiple concurrent projects with minimal supervision.

GENDER JUSTICE- St. Paul, MN August 2012 – September 2014


Legal office support assisting attorneys in the prosecution of employment litigation matters related to gender discrimination.

Researched legislative history at the Minnesota State Building's Legislative Library of a 2005 bill Tim Pawlenty signed into law seeking the intent behind the bill on the Legislative floor.

Attended a Summary Judgment hearing in the Federal District Court.

Generated Preservation letters.

Drafted Retainer Agreements and legal inter-office memoranda effectively.

Managed Intake and supported attorneys during phone as well as face-to-face interview of witnesses and potential clients.

Efficiently drafted notes during initial client interviews and wrote summaries.

Reviewed client case files on waiver of privilege as well as read Rules of Evidence 502(b) for a specific case.

Researched pertinent case law as required.

3M Company- St. Paul, MN June 2013 – August 2013

Paralegal Intern (180 hours)

Gained experience in various departments including IP, Bankruptcy, and Anti-trust litigation as well as products liability.

Read, analyzed and summarized a Deposition transcript in an excel spreadsheet.

Conducted Anti-trust legal research, analysis and summary in an internal memorandum.

Reviewed and evaluated the Plaintiff’s Answer to Co-defendant’s Interrogatories.

Assisted with obtaining a witness signature on a sworn declaration.

Provided contract review assistance between client and attorney.

Received in-house training on Bankruptcy, PACER and environmental law.

Reviewed division marketing materials and identified issues relating to claim substantiation.

Participated in document collections and witness interviews connected with various products liability lawsuits.

Participated in an extensive document review to identify and isolate pre-and post-asset purchase agreement documents.

Created litigation case binders; organized physical files including electronic files.

Additional work experience available upon request.


Bachelor of Science in Business Administration (General)

Saint Mary’s University of Minnesota (2014)

Associate in Science in Paralegal Studies through an American Bar Association (ABA) approved Program

Inver Hills Community College (2013)

Phi Theta Kappa Honor Society

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