Customer Service Representative

CHRISTINE M. MEAD

**** **** ****** ******– UNIT 13107, MAITLAND, FL. 32751

PHONE 862-***-**** • E-MAIL *********.****@***.***

OBJECTIVE:

To obtain a challenging Client Services position within a professional environment providing opportunity for growth and career advancement.

SUMMARY OF QUALIFICATIONS

Over four years of management experience with Affinity for team based action planning. Extensive client contact and Business Development experience. Self-starter, self-motivated and self-learning work approach. Solid organizational and time-management skills. Ability to take control. Excellent written and verbal skills. Ability to impart knowledge on various levels. Perform with minimal supervision. Ability to develop and maintain excellent working relations with all employees, management and customers. Provide real and potential problem resolution to management. Frustration resistant in a fast paced dynamic atmosphere.

WORK EXPERIENCE

May 2017 – October 2018 Synchrony Financial – Altamonte Springs, FL

Customer Service Rep / Digital Tech

Assisted clients with making payments on their credit accounts. Answered all questions that had to do with their accounts. Assist clients on getting into their online accounts and walk them through it. If their was a block on the website while logging in I would assist clients on walking them through if that did not work I would try to solve the problem on my end if that did not work I would take proper steps by opening a ticket specifying the problem and once solved contact the customer to advise them and walk through it again.

June 2016 – January 2017 FEWA – Altamonte Springs, FL

Appointment Setter

Make phone calls to clients from the surveys they filled out to set an appointment for a complimentary energy evaluation and or water test.

March 2016 – June 2016 PRP Wine International – Longwood, FL

Wine Consultant

Donate certificates to charities, work at events and promote at home wine tasting. Set up wine tastings at client’s homes and give them facts about the wines. Keep up on the new wines and vintages so I may educate our clients. Make sure that my clients orders were complete and delivered to them on time.

September 2014 – May 2015 Hudson News – Parsippany, NJ

Customer Service Representative

Answered calls for vendors that were missing shipment. Investigating routes and orders to find the product or delivery. Getting back to the consumer with a resolution and making sure that their product would be delivered in a timely matter. Doing projects and making sure numbers were accurate. Having schedule of delivery routes and making sure I knew where the drivers were at all times.

October 2012 – September 2015 Canvas4Life, Inc. - Pine Brook, NJ

Customer Service Representative

For international ecommerce/Internet-based business in the household goods industry (canvas prints). Responsible for handling all new US business while ensuring 100% Satisfaction in customer service for both US and UK divisions. Billing and invoice coding for approval. Maintained customer loyalty, due to excellent customer service skills. Handle Human Resources – making sure we have all the information for new employees and everything is accurate. Handled all issues and returns for the company. In charge of all gift card distribution. Dispatching all canvas prints – making sure they all have correct addresses. Answered all email inquiries. Answer phones on the help desk and solving all customer matters.

April 2010 - August 2010 Bernardsville Volkswagen

Customer Service Representative

Scheduled appointments for customers to have service done on their vehicles. Called customers to remind them of their appointments. Conducted follow up calls to the customer for customer satisfaction and answered all incoming calls. Filed all repair orders. Processed all repair orders using ADP software.

March 2007 – April 2008 St. Clare’s Hospital – Boonton, NJ

Psychiatric Intensive Care Unit (Involuntary) – Unit Secretary

Responded to phone calls for the unit. Maintained inventory of office supplies. Interfaced one on one with doctors and judges with patient orders. Worked as assistant to the head nurse. Inputted all orders into hospital system. Completed patient binders with all orders. Sterilized all workstations. Ensured all supplies were available when needed. Planned meetings and luncheons with Pharmaceutical Reps.

January 2005 – November 2006 Cendant Corp. – Parsippany, NJ

Wyndham World Wide Distribution Help Desk Agent

Provided franchise support through various levels of communication (telephone, email, and facsimile). Responsible for maintaining Wyndham World Wide properties via various distribution systems. Managed the setup of properties in Central Reservation system via PRM and SPE. On a weekly basis add, edit, and maintain rates, rules, and availability in internal and external systems. Provided support for sales and marketing promotions by establishing special rates and allocations of inventory data. Interface with vendors, customers, and RCI staff in a variety of locations. Identify report and maintain all transactions pertaining to static, rate and inventory data; including open/close status information. Responsible for ensuring consistent information alignment of all booking channels (CRS, internet, etc.).

April 2004 – September 2004 Helzberg Diamonds – Wayne NJ

Office Manager

Responsible for payroll and schedules. Managed 5 employees per shift. Closed purchase deals on merchandise.

September 2003 – April 2004 Bombay Inc. – Wayne NJ

Assistant Store Manager

Opened and closed store. Managed 3 employees per shift. Responsible for shipments.

February 2000 – January 2005 Bob Ciasulli Lexus – Little Falls NJ

Customer Relations Manager

Achieved consistently high customer satisfaction ratings. Provided Business Development training & support to sales staff. Two-time recipient of the Customer Service Excellence Award. Strong sales, marketing, and customer-service orientation.

LANGUAGES

Fluent in Spanish

EDUCATION

William Paterson University – 1997 – 1999 – courses in Nursing. Berdan Institute 2001 – medical assistant certification.

OTHER

Microsoft office – Word, Excel, PowerPoint, Outlook. Strong internet knowledge. ADP (car dealership software program). Wyndam Worldwide customer hotel reservation/travel system (formerly Cendant). PAS (Patient Administration System) hospital software program.

REFERENCES

Available Upon Request

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