Customer Service Sales
Resume:
Personal Information
Full Name Júpiter Emmanuel Elizalde Zamudio
Address Priv. Krakatoa 4, Los Volcanes, Chalco, EDOMEX, Mexico. Phone Number Mobile +52-55-654*-****
Email *******.********@*****.***
Nationality Mexican
Date of birth January 28th, 1987
Gender Male
Work Experience K2 Partnering Solutions
Dates May 2019 - Current job.
Position Credit & Collection Supervisor
Tasks and Main Responsabilities.
Address of the company Mexico City, Mexico.
Business sector Partnering solutions.
Work Experience Whirlpool EMEA POLAND
Dates March 2018 - November 2018
Position Senior AR Associate
Tasks and Main Responsabilities. *Overdue control of accounts from Spain and Portugal.
*Reconciliation of accounts.
Curriculum Vitae
*Complete ownership of the collections and credit departments including the 4 employees.
*Coordination and completion of the month end closing process ensuring that all Accounts Receivable invoicing and payment application are completed accurately and timely by the required closing date.
*Daily supervision of the Accounts Receivable Associates assisting with questions and resolutions to current issues impacting the billing and collection process for the customers.
*Monitor the daily, weekly and monthly Supply Chain billing cycle ensuring all Purchase Orders and Sales Orders are processing as designed and customer invoices are complete and accurate.
*Reviewal of aging reports with team and engages appropriate field personnel as needed to expedite resolution of outstanding payments.
*Monitor the correct application of payments to the proper accounts.
*Implement preventive and corrective actions to handle the customer accounts in the most agile and accurate way, in order to prevent overdues.
*Review past due accounts and take appropriate action for collection, including assisting the team with collection calls and persistent follow-through.
*Generation of KPI reports to set the correct targets in order to prevent/attack overdue balances.
*Take actions internally across the Division & externally directly with customers to reduce total A/R and DSO.
*Creation of KPI reports.
*Management of Overdue reports.
*To handle all customer's billing issues and disputes.
*Preparation of account billing statements.
*Account clearings.
*Customer communication via phone and mail.
*Organisation of Direct Debits.
Address of the company LODZ, POLAND
Business sector Aviation / Accounting / Administration Work Experience Clariant Services Poland
Dates December 2015 - March 2018
Position OTC Process Specialist - AR LATAM
Position
Tasks and Main Responsabilities. *Freight costs management. Tasks and Main Responsabilities.
*TRAININGS creation and delivery.
*Creation and standardisation of KPIs.
*Clearing and reconciliation of accounts.
*Monthly closing activities.
*Bad debt report generation.
*Reconciliation of accounts.
*Supported auditing activities related.
Address of the company LODZ, POLAND
Business sector Chemical
Work Experience Lufthansa Global Business Services México Dates June 2011 - October 2015
Position Senior Collector, Account Executive and Trainer. AR OTC Tasks and Main Responsabilities. Winner of KAIZEN of the month.
*LEAD MIGRATIONS of tasks from Germany to Mexico.
OTC Process Associate - Export Coordinator (Developing Program).
*Review that invoices have costs generated by the end of the month.
*Run simulations for freight forwarders to make sure the freights costs generated, match the records of the vendor.
*Reports creation to assure the correct assignment of accounts for costs.
*Implementation of new processes migrated from Mexico to Poland.
*Handling customer accounts from Mexico in the Accounts Receivable team (OTC)
*Reporting to multiple teams.
*Call customers to handle disputes in order to get payments released.
*Posting Payments in the customer's account as well as in the intermediate accounts in SAP.
*Leader of a 6 people team; organization and administration of their workload.
*Lead MIGRATIONS for processes from Spain to Poland. Implementation of FIVE "S" philosophy.
*Implementation of LEAN in internal processes.
*Revision of IATA rules for Air Cargo.
*Bad debt report generation.
*Monthly close activities.
*Supported auditing activities related.
Address of the company Mexico City, Mexico.
Business sector Aviation / Accounting / Administration Work Experience Renault & Honda México
Dates February 2010 - November 2010
Position Trainer & Proyects Management
Tasks and Main Responsabilities. *Creation of strategies to increase sales.
*Delegation of tasks to administrative staff.
*Customer Service to vendors.
*Acquisition of new spots to set stands on a weekly basis.
*Analysis of risky customers.
Name and address of the company Dalton Group (Renault & Honda), Mexico City, Mexico Business sector Automotive sales.
Work Experience WAL*MART de México
Dates July 2007 - January 2010
Position Specialized systems assistant, Translator and Trainer. Tasks and Main Responsabilities.
*Fixing issues related to software.
*Hardware administration and controlling.
*Monitoring of transports coming into the Distribution Center. Address of the company Wal-Mart Distribution Center 7471 Mexico-Cuautla Highway Km 42.5, Mexico State, Mexico. Business sector Comercial
Work Experience RCI (Resort Condominium International) Dates May 2006 – July 2007
Position Vacations advisor and customer service.
Tasks and Main Responsabilities.
Address of the company Polanco, Mexico City, Mexico Business sector Tourism
Work Experience Mohusen Constructions
Reservations and sales of timeshares for US and Canadian customers
*Handling customer accounts from US and Canada in the Accounts Receivable Team (OTC).
*Creation, development and delivery of trainings for implementation of new processes, new systems and Onboarding to newcomers.
*Translation of manuals for specific areas of the Distribution Center. Dates May 2005 – May 2006
Position Personal assistant and customer service.
Tasks and Main Responsabilities. *Organization of agenda for the owner of the company.
*Sales of home constructions.
*Distribution of tasks for the rest of the employees. Address of the company Laguna Hills, California.
Business sector Construction.
Education UNAM (Universidad Nacional Autónoma de México). Studies Bachelor in International Relations.
Location Mexico City, Mexico.
Status Diploma
Education Albor Charter
Studies Computer Science
Location Santa Ana, California.
Status Unfinished
Education CUGS
Studies Highschool
Location State of Mexico, Mexico.
Status Diploma
Languages Spanish (native)
English (native)
Portuguese (Intermediate)
Polish (Intermediate)
Russian (Basic)
Courses & Workshops EXECUTIVE LEADERSHIP TRAINING
Efective delegation techniques
Telephone Collection
CNS (Cargo Network Service) Training
SAP Training (Given in Hamburg, Germany)
Costa Rica Training (DM Tool in SAP)
AP/AR Training.
Excel Intermediate - Advanced
Emotional Intelligence
Organisational Leadership
Face to face sales
Dealing with objections
Skills and competences. SAP ERP
-FI & DM
'-AR
'-Transport Management
Balance sheet reconciliation
Excel advanced
Good interpersonal and communication skills
Self-motivation
Adaptable to change
Leadership
Empathic
Communicate effectively
Able to make decisions
Highly organised
Problem solving
Sales experience (cars & timeshares).
Analytical thinking
Dealing with difficult customers
Tolerance to frustration
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