Customer Service Medical
Resume:
Lana Y. Haskins
Dumfries, VA *2026
***********@*****.***
OBJECTIVE
To secure a position as an Administrative Support Assistant show-casing my strong level of support to managers, employees and customers through a variety of tasks. While providing excellent customer service skills and attention to detail with focus on accuracy and quality.
QUALIFICATIONS
An unremitting achiever who sets high goals with drive, initiative, and determination. Detailed oriented and committed to providing excellent customer service (Internal/External). A team player who builds trusting relationships with colleagues. Effective self-governing, leadership and problem solving skills. Ability to prioritize multiple tasks effectively and exceed expectations on all assignments. Strong planning skills and a strategic thinker. Excellent organization, time management and analytical skills High level of dependability. Outstanding telephone etiquette with excellent interpersonal skills and well versed written and communication skills. Software proficiencies—MS Office (Excel, PowerPoint, Outlook and Word) Typing speed of 45-60 WPM
PROFESSIONAL EXPERIENCE
Fairfax OB-GYN Associates Aug 2016-present
Medical Receptionist
Responsible for collection of payments and perform computerized and manual scheduling and billing.
Answer in-coming phone calls, schedule appointments, and transfer calls as needed.
Receive patients' medical documents and ensure confidentiality by adhering to established policies and procedures.
Manages and coordinates an average of 50-75 patients daily.
Communicates with physicians and medical support personnel to provide prompt resolutions required for quality patient services.
Andersen and Maanavi OB/GYN Medical Practice 2011-Aug 2016
Medical Front Office Coordinator
Performed financial transactions including the receipt of cash, checks, and credit cards for payment.
Managed and coordinated an average of 250-patients on daily basis for a six physician fast-paced Obstetrics and Gynecology common practice.
Acted as a liaison to ensure effective communications between patients, physician, and laboratory staff.
Maintained patient appointment schedules and confirmed each patient’s appointment’s daily
Communicated with physicians and medical support personnel to provide prompt resolutions required for quality patient services
BRTRC, Dahlgren VA 2010-2011
Program Management Support
Served as office ambassador greeting company employees and guests upon arrival.
Prepared and scheduled conference rooms for multiple purposes.
Prepared and disseminated standard business correspondence to include memos, faxes, proposals, etc.
Prepared travel utilizing DTS (Defense Travel System)
BRTRC, Fort Belvoir VA 2007-2010
Budget Analyst
Performed distribution of funds and monitored records of funding released to subordinate commands.
Provided support for managing, reviewing and analyzing data on various automated systems.
Responsible for accurate records management.
Supported balancing the Funding Allowance Document (FAD) books each fiscal year.
BRTRC, Fairfax VA 2003-2005
Junior Analyst
Served as the technical point of contact for the organization.
Coordinated with government employees to process support requests.
Provided document management support to designated government entities.
BRTRC, Fairfax VA 2003-2005
Accounts Payable Assistant
Administered all phases of account management including payment of all vouchers and researching and conducting bank reconciliation.
Maintained exception reports. Printed and distributed expense checks.
Provided administrative assistance to all departments and participated in the coordination and scheduling of conferences and meetings.
COMMITTEES
President of Adult Choir, Star of Bethlehem Missionary Baptist Church
Women’s Ministry, Star of Bethlehem Missionary Baptist Church
Missionary Ministry, Star of Bethlehem Missionary Baptist Church
HIV/AIDS Ministry, Star of Bethlehem Missionary Baptist Church
References Available Upon Request
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