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Manager Customer Service

Location:
Calamba, Laguna, Philippines
Posted:
September 11, 2019

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Resume:

Marvin M. Antonio

Contact Details

Address : Brgy. 5 General Lim Street, Calamba City, Laguna

Mobile No. : +639*********

Email : adabpn@r.postjobfree.com

Personal Particulars

Age : 42

Date of Birth : 18 Aug 1977

Nationality : Philippines

Gender : Male

Marital Status : Married

Driver's License No. : D04-99-135489

Permanent Residence : Philippines

Qualification

B.S Commerce (major in Management)

Laguna College of Business and Arts, Calamba City, Philippines

October 2001

High School Graduate

Laguna College of Business and Arts, Calamba City, Philippines

March 1994

Elementary Graduate

Liceo de Calamba, Calamba City, Philippines

March 1990

Experience

Company Name MAYO HOLDINGS,INC / ISOTECH SPECIALTY SERVICES, INC.

Position Title (Level) : Project Supervisor

Specialization : Special projects support/Operations

Duration : August 26, 2018 – up to present

Work Description :

Supervising workers and work activities.

Carrying out regular inspections to ensure compliance with relevant legal requirements, processes and procedures.

Train the employees to work efficiently to ensure smooth and continuous operations.

Select new candidates by taking interviews whenever necessary.

Maintaining the employee attendance records and leave reports.

Managing appraisals and performance evaluation for employees.

Develop a working environment that is safe and achievement oriented

Monitoring the on-going work and identifying the problems if any

Finding appropriate solutions to the identified problems

Initiate continuous improvements of technology and procedures for operating excellence

Providing proper customer service by responding to their questions and complaints in a timely manner

Develop disciplinary and behavioural standards for the employees and efficient working of the organization

Supervising the daily operations branch office

Ensuring that the employees are following safe work practices and company standards

Reviewing the plans of correction and approving them if necessary

Communicating with the staff and employees to understand the problems and other important aspects

Company Name MAYO HOLDINGS,INC / ISOTECH SPECIALTY SERVICES, INC.

Position Title (Level) : Operations Support

Specialization : Special projects support/Operations

Duration : January 26, 2015 – up to present

Work Description :

•Direct and co-ordinate the day to day tasks to Operations manager and Supervisor.

•Responsible for making quotations to all customer.

•Responsible for creating Sales invoice for billing purposes.

•Responsible for fabrication and make sure the quality of our products.

•Handling and designate the personnel to their location area.

•Monitoring of daily schedule of mobilization.

•Responsible for requistion of Materials to be use in projects.

•Dealing with all clients, updating the status of projects.

•Responsbile for DTR.

•Provide purchase requisition to accounting and monitor the inventory.

Company Name Saint Benilde International School Calamba

Position Title (Level) : Computer Teacher

Specialization : IT/Computer - Network/System/Database Admin

Duration : Oct 07, 2014 – January 26, 2015

Work Description :

•Teaching Basic computer, application, software and hardware

From Grade 1 to Grade 8

Company Name Jackie Aguilar Dental Group

Position Title (Level) : IT Support Specialist

Specialization : IT/Computer - Network/System/Database Admin

Role : IT Executive/MIS

Duration : March 13, 2012 – Nov 10, 2012

Work Description :

•installing and configuring computer hardware operating systems and applications;

•monitoring and maintaining computer systems and networks;

•talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;

•troubleshooting system and network problems and diagnosing and solving hardware/software faults;

•replacing parts as required;

•providing support, including procedural documentation and relevant reports;

•following diagrams and written instructions to repair a fault or set up a system;

•supporting the roll-out of new applications;

•setting up new users' accounts and profiles and dealing with password issues;

•responding within agreed time limits to call-outs;

•working continuously on a task until completion (or referral to third parties, if appropriate);

•prioritizing and managing many open cases at one time;

•rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;

•testing and evaluating new technology;

•conducting electrical safety checks on computer equipment.

Company Name Gigahertz Computer System

Position Title (Level) : Sales Technician (Non-Executive)

Specialization : IT/Computer - Hardware

Role : Technician

Industry : Computer / Information Technology (Software)

Duration : Dec. 2010 up to June 30, 2011

Work Description:

•Repair computers.

•Install or download computer applications

•Assemble computer parts.

•Do network maintenance and troubleshooting

•Check the capacity of the computer

•Ensure the functions of the computer

•Check and repair computer connections

•Communicate with clients about the computer condition

Advise proper care of computer and the best computer programs and brand.

Company Name : Dam-it Personalized T-shirt

Position Title : Proprietor / Graphic Artist / Silkscreen Operator/ IT Computer-Hardware

Position Level : n/a

Specialization : Layout /Graphic Design Using Corel and Adobe Photoshop

Industry : Services

Duration : Feb. 2010 up to present

Work Description:

Create my own Design and layout for the Tshirt

Knowledgeable in Silkscreen Printing, Digital Print, Foil Print

Knowledgeable in making of Mugs, Tumblers, Keychain, I.D lace and Photos

Repair Computer Desktop and Laptop

Networking and Installation of software

Create Pisonet Box and Assembling Pisonet Arcade

Handling and Managing people

Company Name : Seven Seas Computers, DUBAI UAE

Position Title : HELPDESK COORDINATOR

Position Level : Non-Executive

Specialization : Customer Service

Industry : Consulting (IT, Science, Engineering & Technical)

Duration : 2009 - 2009

Work Description:

Handling engineers and assigned task

Accept requests for assistance or problem reports from users,

Obtain necessary information from users to adequately describe the request or problem report,

Enter information into the problem tracking system,

Directly respond to the request or problem if within own areas of expertise,

Complete information on problem reports that were solved personally and close report in problem tracking system.

Direct the request or problem to the most appropriate support area.

Liaison with user to ensure that requests or problem reports have been satisfactorily handled.

Company Name : Seven Seas Computers, DUBAI UAE

Position Title : RMA ASSISTANT/STOREKEEPER

Position Level : Non-Executive

Specialization : Logistics/Supply Chain

Industry : Consulting (IT, Science, Engineering & Technical)

Duration : 2007 – 2009

Work Description:

Coordinates and handles the processing of incoming and outgoing shipments to HP and Non HP parts.

Implements inventory levels, reorder points, order quantities, establishes storage measures, receiving and issuing procedures, implementing control measures and provides information to Engineers and the warehouse stock.

Checking quantities of goods on display and in stock

Provide some reports and filling documents

Claiming parts in HP site

Ordering customer parts in HP site

Company Name : Diagem Packaging Systems, Inc.

Position Title : Assistant Logistics Manager - Inventory Control

Position Level : Assistant Manager / Manager

Specialization : Purchasing/Inventory/Material & Warehouse Management

Industry : Manufacturing / Production

Duration : 2004 – 2006

Work Description:

• Responsible for Developing, Managing, Upgrading and Updating the Inventory database

• Provide the Logistics Manager with up-to-dare information of all material movements

• Ensures the timely issuance of all required materials to the Production Dept.

• Implements Inventory Control Policies, procedures and guidelines. Ensures that these are properly communicated to all warehouse personnel

• Ensures that all accountable documents (i.e Material Receiving Reports, Production tickets, Material Issuance Slips, Transfer Slips, etc.) are properly filled up, monitored, filed and distributed to all relevant departments

• Generate reports as required by the different departments. Some of the reports are as follows:

A. Inventory Level Reports of All Materials

B. Waster Generation Reports

C. Other reports required by clients

• Assist in assessing the required number of personnel and supervise them in the performance of their duties

• Assist in educating and equipping personnel to a higher level of competitiveness by conducting educational meetings to enhance logistics warehousing performance

Company Name : Marketing Solutions Inc.

Position Title : Production Tracker

Position Level : Fresh Grad / < 1 Year Experienced Employee

Specialization : Others/Category not available

Industry : Manufacturing / Production

Duration : 2002 - 2004

Monthly Salary : -

Work Description:

•Daily, weekly, and monthly tracking of production output and performance.

•Daily, weekly, and monthly tracking of production productivity and cost savings program.

•Maintenance, storage and retrieval of all Production data.

•Records man-hour utilization per line and tracks daily plant productivity

•Collect production data, encode and summarize result for management reports.

•Ensure timely reporting of data/information as required by clients.

•Maintain adequate supply of Production supply and prepare purchase requisition of materials on critical stock.

•Prepare statistical data / graph for management information of all production data.

•Monitor attendance performance of Production Personnel and report to respective supervisor performance.

•Monitor production overhead expenses and remind operating unit expenses.

Company Name : Rural Bank Of Calamba

Position Title : On-the-Job Training

Position Level : Fresh Grad / < 1 Year Experienced Employee

Specialization : Banking/Financial Services

Industry : Banking / Financial Services

Duration : 2000 - 2001

Monthly Salary : -

Work Description:

Assisted in the record keeping duties of the bank; developed computer skills and office skills; developed interpersonal skills; obtained first-hand banking operations knowledge.

Special Skills

Special Skills Knowledgeable in Computer Microsoft Word, Excel

P.C. Hardware and Software installation, and Networking, Graphics,

licensed driver



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