BSN,RN,CPHQ, CQIA, CSSBB and CBAHI Surveyor.
Senior Nurse Manager
Multi-skilled healthcare professional, prepared with vast experience more than 22 years in health care settings at various clinical, managerial and quality management levels. Data driven, goal oriented, focusing on exceeding targets through cohesive teamwork together with an enthusiastic
‘can do’ attitude. Looking for challenging role in an organization where I can bring fresh value to the business.
INTERNATIONAL MEDICAL CENTER, KSA (JCIA, ACHSI, CBAHI, AABB Accredited. MCCN member) The appointment started as part time consultation since international medical center commissioned on Dec-2006. After establishing the Renal Dialysis Center as state-of-art center, the CEO and CNO convinced me to sign a full-time employee as RDC Nurse Manager. At the same time, I had been selected to start with TQM department to prepare the hospital for JCI as first accreditation on 2008 which we succeeded in an excellent score. Jun-2009, promoted on the level of Assistant Director of Nursing as Nursing Quality Coordinator where I had the chance to work with other departments. Some of the tasks related to accreditations, pojects, scheduling, interviewing committee member, inventory, job description and performance appraisal committee member, overtime and payroll activities, ARAMCO and specialty Nursing Team. Several accomplishments achieved as JCI and ACHSI accreditations.Jan-2015 Promoted as Performance Improvement Manager under Clinical Support Services, Nursing department where I had the chance to develop and published; for the first time in the hospital ;the Performance Improvement Plan which was appreciated from administration and used as a guide to other departments.Dec-2017, due to changes in administration, I returned to Nursing Administration as new challenge position as first Manager for Informatics in the hospital. Jan-2019, signed the non-renewal contract for shifting my career to new challenges in another organizations.
Nursing Informatics Manager
Designed and developed VARD database which improved the compliance with MOH vaccination platform from 77% to 100% within two weeks.
Completed HESN project with MOH requirements within two months (ZERO missing data).
Analyzed and published Antimicrobial Report for 2017 and 2018. (From 135K raw data)
Enhanced discharge process at HIS and reduce the delay of physical discharge (nursing) by 45%
Planned and developed Nursing Administration Database for management and educational profile. Later, Hospital adapted the process for Hospital Administration Database with ERP.
Restructured the process of staff scheduling and deployed the new process as Staff Rota Organizer which improved in monitoring the staff overtime 100%,abscentism 100%,staff allocation 100%, user friendly, and improve patient safety within six months. The project was approved to be presented in the “2nd Euro Global Congress on Nursing & Healthcare – Paris, France” as few topics selected.
Key member in Nursing Administration Governing Council to restructure Nursing management to meet Magnet standards.
Support customer experience “ patient and staff journey at IMC” as assigned to improve patient and family education per MCCN agreement.
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Performance Improvement Manager "Promotion"
Provide framework for development of Performance Improvement Plan, Operational and Key Performance Indicators “OPI” and ”KPI” that support initiatives to tackle and improve the process.
Train the staff on the plan and to brainstorm needed performance metrics to support decision making.
Initiate, interpret and aligned published reports to support decision making and support patient safety environment.
• Re-designed the process by deploying an interactive program to resolve the Hospital Equipment Inventory Management.(Time saved>95%, accurate 100% “Scanning”, 100% compliance with infection control standards, PPM monitored by 100%, Zero mistake for checking the device twice, Device movement detected by 100%, Money saved more than 97%).
• Developed the Nursing Performance Improvement Plan. Collecting 83 performance measures where a lot of projects and improvements carried out. After successful implementation, I was given the task to support Radiology and Medical Record departments in their Performance Improvement Plan which was successfully implemented.
• Dashboard developed accordingly.
• Automated nursing medical record forms within the Hospital Information System which was resulted in aligning and integrating the care in an efficient and effective approach. (Optimize the nursing forms from 105 to 71 nursing forms)
Resource professional to accreditation readiness. Jun-2009
Nursing Quality Coordinator "Promotion"
Member in the Hospital Accreditation Steering Committee.
Assessment of Patient JCI Chapter Team Leader
Coordinated the leadership of team involved to fulfill ARAMCO contract from nursing side 2009-2014.
Co-Chairman of the Hospital Critical Incident Reporting System Committee that improved reporting of OVRs by 54% within 6 months.
Participated in risk register development for the first time on 2012.
Participated in reviewing the master nursing staffing plan and published the NHPPD by using time and motion study for the first time in the hospital 2010.
Developed and published the nursing KPIs and related department indicators.
Member in IMC patient experience ad-hoc committee where I shared in the improvements of Outpatient department activities
Member in Interviewing committee, Job description and performance appraisal committee, Inventory and standardization committee.
King AbdulAziz University Hospital (KSA)
Acting Head Nurse, Renal Dialysis Unit
KAUH is a teaching hospital & tertiary health care setting with 895 beds (Opened 643 beds). My responsibility was and not limited to:
Managing, leading and monitoring the unit
Deliver comprehensive care to the ESRD patients on dialysis.
Teaching the interns student. Worked as clinical instructor for short time.
Member in quality improvement committee 'K/DOQI and AAMI standard.
Soft working with Canadian standards and fulfills its requirements. Governmental Jerash Hospital (JOR) Feb 1998-Jul 2002 Charge Nurse Islamic Hospital (JOR) May 1997- Mar 1998 Staff Nurse Awards /Appreciation Letters
Recognition and Appreciation Certificate from Dr.Walid Fitaihi, CEO-IMC for 10 years FARMERS RECOGNITION AWARD, Jun 2018.
Appreciation Certificate from Dr.Walid Fitaihi, CEO-IMC for ACHSI accreditation 2014.
Appreciation Certificate from Dr.Walid Fitaihi, CEO-IMC for JCI Reaccreditation 2014.
Appreciation letter from Mr. Ehab Yacoub, Medical Records Director-IMC for participation and efforts during the floods.2011.
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Appreciation letter from Dr.Walid Fitaihi, CEO-IMC for JCI Reaccreditation 2011.
Appreciation Letter from Dr.Adnan Al-Mazrooa, Vice-Dean KAUH. 2005.
Appreciation Certificate for participation from Dr.Mahmoud Shaheen, Chairman of Medicine Department-KAUH. 2002.
Honored as best nurse 2009.
Public speaker in several events. Such as, A Force for Change Care Effective, Cost Effective course by Al Ghad International Colleges for Applied Medical Sciences on 2015.
Speaker in the 3rd Annual International Conference of Saudi society of Nephrology on 2008 and in the First course for Oncology conducted in KAUH on 2002.
Data gathering and analysis “analytical” MS Publisher, MS Visio
Team Management, Problem Solving MS Access (Database)
Quality Management and Performance Improvement MS Project 2003
Accreditation readiness Quality Tools.5S,8D,FOCUS/PDCA
Leadership, Creativity, Time management HIS
Clinical background HTML,CSS
Learning Programming language and data science
BSN from University of Jordan,2000
Diploma from Nosaybah Al-Mazinieh College of Nursing, 1996 Professional certificates
CPHQ from NQHA
CQIA from ASQ
CLSSBB from IASSC
CQM from (UK accredited)
Saudi Commission for Healthcare Specialist “SCfHS” as Nurse Specialist, valid Oct-2020
Jordanian Nurse and Midwifery Council as Nurse Specialist.
Licensed in Saudi Arabia and Jordan
KSA, Jeddah, Arrweis district,Hail Street
Available upon request