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Customer Service Manager

Capon Bridge, WV
September 11, 2019

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*** **** ****** **

Capon Bridge, WV 26711

Phone: 304-***-****


Employment History

Financial Counselor, Personal Financial Advisors

**/**** - **/****

Valley Health

1840 Amherst St, Winchester, VA

I worked on a call center at the Winchester Medical Center which included me in helping patients with their accounts and financial needs. I would answer phones and also make calls to patients as a curtesy to discuss their accounts and help them try to find a way in coming up with a plan to meet their financial needs. I would file insurances claims and take insurance information if we did not have it. I would set up payment plans. I would send emails if I saw a refund were due to a patient. I would take payments over the phone. I would assistance in any and all ways to help patients. And working with collections to try and collect money owed to the hospital.

Manager, General and Operations Managers

06/2005 - 04/2015

East Side Tire and Auto

1620, Capon Bridge, WV

Open and close the store in which I had the keys to. Wait on customers. I would schedule auto repairs. I would order parts and tires. Keep up with inventory. Shipping and Receiving. Keep up with time cards for shop employees. Write out checks for bills for company. I did WV State Inspections. I did the nightly deposits. I handled all the money for the company. me

Assistant Manager, General and Operations Managers

01/1999 - 01/2005

Duncan Brother Tire Company

Winchester, VA

Customer Service. I waited on customers, answered the phones, and scheduled appointments. Open and closed the store in which I had the key to the company. Did the end of day deposit. Over saw the shop employee’s.

Customer Service Representative, General and Operations Managers

01/1993 - 01/2005

BB&T Bank

Winchester, VA

I started out hired through a temp agency as a teller. BB&T bought out the bank that was before BB&T that I was working at. I couldn't go through training as I was with a temp agency so I trained myself by reading the study books provided to the other employees as to how to operate the new teller machines. BB&T was impressed by that and hired me full time as Senior Teller. At that position I over saw all employees. I made the work schedule for all the tellers. I did monthly audits on the tellers drawers. I did monthly audits on the money in the vault. I was the only one in charge of vault. I was in charge of ordering and shipping out money from the bank. I the got offered the Customer Service Reprehensive job which included opening new accounts and trying to bring more customers to our branch.

Education and Training

Completion Date

Issuing Institution


Degree Received

Course of Study


James Wood High

Winchester, VA



References Available on Request

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